Fix Ping general failure error on Windows 10 with ease

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • The ping command can usually verify that a computer successfully communicates over the network with another device. 
  • The article will guide you in a step-by-step manner on how to fix this issue.
  • For more information on how to fix Internet-related issues, check out our Networking Hub.
  • YOu can also visit our Troubleshooting section if other PC functions are bothering you.

Have you ever faced Ping general failure error? Apparently, this error is a very common issue with Windows 10 users. They claimed that they have received this general failure error when trying to run ping commands.

Ping command is usually used to measure the response time of an IP address. Windows users claim that they usually face an error message General failure when trying to run ping commands in a Command Prompt.

The main reason why this is happening is not known, because the Command Prompt doesn’t offer any explanation on why it failed to execute.

So, it could be any reason, but there is no serious problem because we will offer you a few solutions that will help you fix this error.

Quick Tip:

Any type of ping issue can usually be fixed by managing your proxy settings or using a VPN to do it for you, which is also the much simpler solution.

As such, we recommend you try Private Internet Access, a VPN service developed and maintained by Kape Technologies that has over 1400 servers all around the world.

With it, you can connect to any location all around the world with no ping at all, as if that were your home network from the very beginning.

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How can I fix the Ping general failure error?

1. Set Windows to accept IPv4 instead of IPv6

ipv4 Ping general failure

  1. Click here and Download the Prefer IPv4 over IPv6 in prefix policies to install Microsoft Easy Fix 21066.
  2. After the downloading process is complete, install the downloaded file.
  3. You’ll have to follow the steps that appear on the screen in order to complete the process.
  4. After you have finished all the steps, close the program, restart your computer and check if now you can run ping commands without any error messages appearing.

Windows 10 has its own predefined policies, and they are programmed to choose the IPv6 instead of IPv4, for an unknown reason. This might lead to Ping general failure error message when you’re trying to run ping commands.


2. Uninstall all the applications that stop HTTP traffic

Any program that is stopping HTTP traffic to or from your computer might be the reason why you’re receiving Ping general failure.

They may block your computer from letting ping access the website or the IP address you want to reach. That’s why the best solution will be to just uninstall all these applications.

They may include the following applications Charles, Wireshark, Peerblock and the AnyConnect mobility client. So, please uninstall them immediately, restart your computer and check if everything is in order now.

Hopefully, the Ping general failure error won’t appear anymore. Alternatively, you can uninstall the problematic applications using uninstaller software such as IOBit Uninstaller 10 Pro.

By using uninstaller software you’ll completely remove the selected application along with all of its files and registry entries.

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3. Disable all IPv4 or IPv6 transition technologies

  1. Go to Start Menu -> Enter cmd in the Search box.
  2. Right-click on it -> Press on the Run as administrator.
    cmd Ping general failure
  3. Into the Command Prompt run the following commands :
    • netsh int ipv6 isatap set state disabled
    • netsh int ipv6 6to4 set state disabled
    • netsh interface teredo set state disable
  4. After running these commands, close Command Prompt and restart your computer.
    • Check to see if the problem is fixed and if you can run properly ping commands.

If the first solution didn’t work for you, we still have other ones and maybe this one might help you fix Ping general failure error.

In order to fix the issue, users are suggesting to disable Pv4 or IPv6 transition technologies.


4. Reset your computer’s TCP/IP

If you’re still getting Ping general failure error, we can try resetting the TCP/IP and Winsock catalog:

  1. Start Command Prompt as administrator. We showed you how to do that in the previous solution.
  2. Into the Command Prompt run the following commands :
    • netsh i i r r
    • netsh winsock reset
  3. After doing that, close Command Prompt and restart your computer.

After doing that, check if the problem is resolved.

We hope that these solutions helped you fix the Ping general failure error on your PC. If any of these solutions worked for you, let us know in the comments section below.


FAQ: Learn more about ping failure errors/continuous ping

  • Why do pings fail?

Improper TCP/IP settings and ping requests that take too long usually cause pings to fail. Don’t hesitate to check out this guide to fix ping general failure errors.

  • What is Ping transmit failed general failure?

Ping transmit failed general failure is a sign that you’re experiencing physical problems with the NIC in the computer or an issue with the driver. Always update drivers to prevent these errors.

To run a continuous ping, don’t hesitate to type -t after the IP address to run the ping continuously. Then, just press Enter to begin the ping.

Editor’s Note: This post was originally published in April 2020 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.

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