Printer will not accept new cartridge [SOLVED]

Fix

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by Milan Stanojevic 

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Printer won't accept new cartridge/ Why won't my printer print all pages

One of the most common printer issues is that the printer will not accept a new ink cartridge. This issue appears on all printer brands, and with all ink cartridges brands, so the issue is rather well-known.

In this article, we will discuss how to avoid and fix this error once and for all.

What to do if printer won’t accept new cartridge?

1. Check your cartridge

printer cut - printer won't accept new cartridge

  1. Make sure you removed the protective plastic strip off of your cartridge before attempting to install it.
  2. Your printer software might not be updated.
  3. The connectors for the cartridges might be dirty.
  4. You bought the wrong type of toner for your machine.

2. Remove the old cartridge and wait

print-head - printer won't accept new cartridges

  1. Remove your old cartridge from the printer.
  2. Wait for 10 minutes or more removing the old cartridge.
  3. Insert the new cartridge and check if the issue is still there.

Need to align printer cartridges? Check this guide to learn how to do it!

3. Restart your printer

printer epsom - printer won't accept new cartridge

  1. Turn off the power and unplug your printer from the wall socket.
  2. Wait for 10 minutes.
  3. Plug everything back in, and try re-inserting the new cartridge.
  4. Turn the power back on and check to see if your printer recognizes the cartridge now.
  5. If this doesn’t work, please follow the next method.

4. Clean the toner cartridge

toner - printer won't accept new cartridge

  1. Turn off and unplug your printer.
  2. Remove the cartridge, and gently wipe the metal connector with a soft cloth.
  3. Check and clean the connector inside your printer.
  4. Try inserting the cartridge again.

5. Update the firmware or printer software

printer samsung - printer won't accept new cartridge

  1. As per the manual received with the printer, you should try updating the software and firmware of your device.
  2. Once the firmware is up to date, check if the problem is still there.

If your printer won’t accept new cartridge, be sure to try all of our solutions. If our solutions worked for you, feel free to let us know in the comments section.

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Milan Stanojevic

Milan Stanojevic Shield

Windows Toubleshooting Expert

Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he spends most of his time learning about computers and technology. Before joining WindowsReport, he worked as a front-end web developer. Now, he's one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.