There was a problem connecting to Adobe online [Fix]

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There was a problem connecting to Adobe online

Home » Fix » There was a problem connecting to Adobe online [Fix]

Adobe online services provide essential support for users of the expansive Adobe suite of design and creativity solutions. However, the portal is sometimes unreachable and users receive the There was a problem connecting to Adobe online error message.

How can I fix Adobe connection error?

  1. Turn off system protection software
  2. Disable your firewall
  3. Check if you have are actually connected to the Internet
  4. Add Adobe.com as a trusted site
  5. Set accurate system clock settings
  6. Start your computer in Safe Mode

1. Turn off system protection software

bitdefender There was a problem connecting to Adobe online

System protection software may prevent various Adobe.com online services from opening. Consider turning it off. Running your PC without protection, however, makes your machine immensely vulnerable to threats so we recommend that you re-enable your antivirus as soon as possible.

If your antivirus is the problem, consider switching to a secure and reliable antivirus such as Bitdefender.


2. Disable your firewall

A firewall can sometimes cause There was a problem connecting to Adobe online error. Try to temporarily disable your Windows Firewall.

  1. Click the Start button and choose Settings.settings start menu Adobe online can't connect
  2. Type Firewall in the settings search box and tap on Check firewall status.check firewall status adobe connection error
  3. Next, choose Turn firewall on/off.turn windows firewall on or off unable to reach adobe servers
  4. Then select Turn off Windows Firewall under the two sections (Private and Public).turn off windows firewall There was a problem connecting to Adobe online

At the same time, click the Allow option anytime you get a security alert whenever you attempt to connect to Adobe online sites.
If you’re running a different firewall product, check the instructions on the manufacturer’s website.


3. Check if you have are actually connected to the Internet

Sometimes There was a problem connecting to Adobe online error is caused by your Internet connection.

This is what you need to do:

Go to the address bar of your browser and type another website like Google.com. Is it opening? If it’s not, then you may simply need to repair your current Internet connection to restore connectivity to Adobe online. See how to fix your internet connection in Windows 10.

You can also try launching the Adobe online service using another computer located on the same network. If it also fails, perhaps you need to troubleshoot the network or call upon your system administrator to help.


4. Add Adobe.com as a trusted site

Making Adobe.com a trusted site might also help get rid of the There was a problem connecting to Adobe online error.

Internet Explorer

  1. Open Internet Explorer.
  2. Click the Tools (gear)tab and Scroll down to choose Internet Options.Internet options There was a problem connecting to adobe online
  3. Select the Security tab then click Trusted sites. trusted sites There was a problem connecting to adobe online
  4. Select the Sites tab
  5. Type https://adobe.com under Add this website to the zone then Click Add.add trusted site There was a problem connecting to Adobe online
  6. Close and click Apply. Exit the Internet Options window.

Google Chrome

  1. In Chrome, click on the More tab (the three dots at the far right).settings chrome There was a problem connecting to adobe online
  2. Select Settings then scroll down and click the  Advanced hyperlink.advanced settings There was a problem connecting to adobe online
  3. Select Change/Open proxy settings.open proxy settings problem connecting to Adobe online
  4. Now add Adobe’s website to the list of Trusted websites as we showed you in the previous section.

Firefox

  1. In Firefox, click on the 3 lines (upper right corner).
  2. Scroll down and Click Options.options firefox There was a problem connecting to Adobe online
  3. Tap on Privacy & Security.privacy and security can't connect to Adobe online
  4. Scroll to the Permissions tab and click Exceptions.exceptions There was a problem connecting to Adobe online
  5. Type https://adobe.com then press Allow.allowed websites There was a problem connecting to adobe online
  6. Choose Save Changes.

5. Set accurate system clock settings

Time settings don’t directly affect Internet connectivity but may make security certificates to be categorized as expired or invalid. This can lead to There was a problem connecting to Adobe online and other errors.

To fix the problem, make sure that your machines date and time settings are correct. Here is how to fix Windows 10 clock if it’s wrong.


6. Start your computer in Safe Mode

Starting your computer in Safe Mode will inhibit lingering errors that could be causing There was a problem connecting to Adobe online error.

  1. Hold down the Power button for around 10 seconds to shut down your PC.
  2. Start your PC again and turn it off while your PC boots to Windows.
  3. Repeat this several times to start your PC in Windows Recovery Environment.
  4. Click Troubleshoot as soon as the Choose an option screen opens.troubleshoot There was a problem connecting to adobe online
  5. Select Advanced options.advanced options There was a problem connecting to adobe online
  6. Click Startup Settings and then Restart.advanced options startup settings There was a problem connecting to adobe online
  7. After your machine restarts, select 4(or F4) to enter Safe Mode.safe mode There was a problem connecting to adobe online

Now you can test if the connection to Adobe online will go through.

There was a problem connecting to Adobe online can be quite annoying, but we hope that you solved it using one of our solutions.

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