Adobe online services provide essential support for users of the expansive Adobe suite of design and creativity solutions. However, the portal is sometimes unreachable and users receive the There was a problem connecting to Adobe online error message.
How can I fix Adobe connection error?
- Turn off system protection software
- Disable your firewall
- Check if you have are actually connected to the Internet
- Add Adobe.com as a trusted site
- Set accurate system clock settings
- Start your computer in Safe Mode
1. Turn off system protection software
System protection software may prevent various Adobe.com online services from opening. Consider turning it off. Running your PC without protection, however, makes your machine immensely vulnerable to threats so we recommend that you re-enable your antivirus as soon as possible.
If your antivirus is the problem, consider switching to a secure and reliable antivirus such as Bitdefender.
2. Disable your firewall
A firewall can sometimes cause There was a problem connecting to Adobe online error. Try to temporarily disable your Windows Firewall.
- Click the Start button and choose Settings.
- Type Firewall in the settings search box and tap on Check firewall status.
- Next, choose Turn firewall on/off.
- Then select Turn off Windows Firewall under the two sections (Private and Public).
At the same time, click the Allow option anytime you get a security alert whenever you attempt to connect to Adobe online sites.
If you’re running a different firewall product, check the instructions on the manufacturer’s website.
3. Check if you have are actually connected to the Internet
Sometimes There was a problem connecting to Adobe online error is caused by your Internet connection.
This is what you need to do:
Go to the address bar of your browser and type another website like Google.com. Is it opening? If it’s not, then you may simply need to repair your current Internet connection to restore connectivity to Adobe online. See how to fix your internet connection in Windows 10.
You can also try launching the Adobe online service using another computer located on the same network. If it also fails, perhaps you need to troubleshoot the network or call upon your system administrator to help.
4. Add Adobe.com as a trusted site
Making Adobe.com a trusted site might also help get rid of the There was a problem connecting to Adobe online error.
- Open Internet Explorer.
- Click the Tools (gear)tab and Scroll down to choose Internet Options.
- Select the Security tab then click Trusted sites.
- Select the Sites tab.
- Type https://adobe.com under Add this website to the zone then Click Add.
- Close and click Apply. Exit the Internet Options window.
- In Chrome, click on the More tab (the three dots at the far right).
- Select Settings then scroll down and click the Advanced hyperlink.
- Select Change/Open proxy settings.
- Now add Adobe’s website to the list of Trusted websites as we showed you in the previous section.
- In Firefox, click on the 3 lines (upper right corner).
- Scroll down and Click Options.
- Tap on Privacy & Security.
- Scroll to the Permissions tab and click Exceptions.
- Type https://adobe.com then press Allow.
- Choose Save Changes.
5. Set accurate system clock settings
Time settings don’t directly affect Internet connectivity but may make security certificates to be categorized as expired or invalid. This can lead to There was a problem connecting to Adobe online and other errors.
To fix the problem, make sure that your machines date and time settings are correct. Here is how to fix Windows 10 clock if it’s wrong.
6. Start your computer in Safe Mode
Starting your computer in Safe Mode will inhibit lingering errors that could be causing There was a problem connecting to Adobe online error.
- Hold down the Power button for around 10 seconds to shut down your PC.
- Start your PC again and turn it off while your PC boots to Windows.
- Repeat this several times to start your PC in Windows Recovery Environment.
- Click Troubleshoot as soon as the Choose an option screen opens.
- Select Advanced options.
- Click Startup Settings and then Restart.
- After your machine restarts, select 4(or F4) to enter Safe Mode.
Now you can test if the connection to Adobe online will go through.
There was a problem connecting to Adobe online can be quite annoying, but we hope that you solved it using one of our solutions.
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