Fix: “Could not Find the Recovery Environment” Error

Marian Cularea By: Marian Cularea
3 minute read
could not find the recovery environment error fix

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Have you tried performing a system refresh on your Windows 10 operating system because it works slower then it is supposed to? Some Windows 10 users are having issues with the error message “Could not find the recovery environment”  which occurs just at the beginning of the refresh or reset process.

So, read the tutorial below and you will be able to fix the “Could not find the recovery environment” error message in Windows 10 and complete system refresh as you intended.
Fix Could not find the recovery environment error in Windows 8.1
This error message mainly appears because your Windows 10 Installation media disk is broken or you just don’t have the installation media disk to begin with. Following the tutorial below, you will learn how to properly make a Windows 10 installation media disk and start the system refresh process.

Fix “Could not find the recovery environment” error in Windows 10

1. Create Windows 10 Installation Media

Here are the necessary requirements for you to follow the steps listed below:

  • USB stick that has at least 8 GB of space on it.
    Note: Be sure that you do not have any important data on the USB drive before you use it in this step.
  • Stable internet connection.

Now, for the easy steps on how to create a Windows 10 Installation Media and run the refresh process:

  1. Insert the blank USB stick into your Windows 10 device.
  2. Download the Media Creation Tooldownload media creation tool windows 10
  3. On the pop up window that appears, select the “Save File” button.
  4. The download process for the “media creation tool” will start.
  5. After the download has finished, go to the directory where you have saved the executable file.
  6. Right click or hold tap on the executable file and select the “Run as Administrator” option.
  7. Follow the on-screen instructions to create your installation media using the USB stick.
  8. After the process has finished, reboot your operating system.
  9. Unplug and plug in again the USB with the Windows 10 Installation media on it.
  10. From the Start screen, move the mouse cursor over to the upper right side of the screen.
  11. From the menu that pops up, select the “Settings” feature.
  12. In the “Settings” feature, find and select the “Change PC Settings”.
  13. Select the “Update and Recovery” option you get in the “Change PC Settings” window.
  14. Select the “Recovery” feature.
  15. Navigate to “Refresh your PC without affecting your files” and select the “Get Started” button.
  16. Now with the USB stick plugged in you should no longer get the “Could not find the recovery environment error”.
  17. Follow the on screen instructions to complete system refresh.

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Should you encounter any errors while running the Media Creation Tool, the following troubleshooting guides may help you:

If you want to make sure that this solution worked, try using Windows 10’s dedicated Recovery button that allows you to reset your machine. This time, this annoying error should no longer occur.

Go to Settings > Update & Security > navigate to Recovery. A new window will appear with three main options: Reset This PC, Advanced Startup and More recovery options.

reset pc

Select the ‘Reset this PC’ option to reset your device. Follow the on-screen instructions to complete the process. You can either choose to keep your personal files or remove them.

2. Use a Restore Point

  1. Go to Start > select Control Panel
  2. In the Control Panel search box, type Recoverywindows recovery
  3. Select Recovery from search results > Open System Restore > click Nextsystem restore windows 10
  4. Choose the restore point that you want to use and then select Next and Finish.
  5. Once the process completes, go to Settings > Update & Security > navigate to Recovery > select Reset this PC and check if the issue persists.

That’s it, there you have a few easy steps that will not take you more then 10 minutes to complete and get your System Reset feature in Windows 10 up and running in no time.

If you do have additional questions regarding this issue, drop us a line in the comments section below and I or my colleagues will help you further.


Editor’s Note: This post was originally published in April 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

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