Fix: “Remove Everything” recovery option won’t work in Windows 10

Ivan Jenic By: Ivan Jenic
2 minute read

Home » Fix: “Remove Everything” recovery option won’t work in Windows 10

Is Windows 10 a valid upgrade over Windows 7? That’s open for discussion. However, frequent updates and apps, the trademarks of Windows 10, are occasionally more trouble than joy.

One of the newly reported issues is presented by Microsoft support and it concerns Remove Everything recovery option. Namely, something prevents it from restoring your PC from scratch. If you’ve tried this advanced feature and ran into problems, these possible workarounds may help you resolve the issue.

How to resolve “Remove Everything recovery” problem in Windows 10

First, let us see what the Remove Everything feature does and why it’s quite useful. In case you have a large variety of issues and lack of enthusiasm for the ISO/USB reinstall, this tool comes in handy. It does the following:

  • Reinstalls Windows 10 and removes all your personal files.
  • Deletes apps and drivers you installed.
  • Removes changes you made to settings.
  • Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

But, apparently, after the latest Windows 10 update, something went wrong.

Uninstall Office 365

The main culprit for this issue is, as stated by Microsoft, Office 365. We all heard about Office 365, the successor of the long line of Microsoft Office software solutions. Even though you haven’t installed it, it may be preinstalled on your device.

So, your best bet to resolve this issue is to uninstall Office 365 prior to performing any restoring procedures.

  1. Right-click Start.
  2. Open Programs and Features.
  3. Right-click Office 365 and choose Uninstall.

Hopefully, once you’ve finished with restoring process, you can download Office 365 from official Microsoft site.

Try ”Keep My Files”

In case you uninstalled Office 365 and the Remove Everything feature is still malfunctioning, you can try one different option for the time being.

If selected, Keep My Files recovery option will:

  • Reinstalls Windows 10 and keeps your personal files.
  • Deletes apps and drivers you installed.
  • Removes changes you made to settings.
  • Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Moreover, if your PC is somehow functional, you can wait for the upcoming updates that should resolve this issue. Otherwise, complete reinstallation is your only solution.

For the complete reinstallation process walkthrough, look here.

Moreover, if you have any questions related to the subject, do not hesitate to ask.

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