How to repair Office 2013 on Windows 10

Vlad Dragomir avatar. By: Vlad Dragomir
11 minute read

Home » Windows » How to repair Office 2013 on Windows 10

microsoft-office-professional-plus-2013-vl-x8664-bitWindows 10 is still in a period of improvement, so different errors can still occur after the upgrade.

A category that most users had complained was related to errors in the Microsoft Office suite. Many of those who have upgraded to the new operating system had the unpleasant surprise of not being able to use Office programs nor to open existing documents. Here is a list of the most common problems in Microsoft Office suit and a few methods to solve them.

Common issues

You can’t find Office applications after Windows 10 upgrade

This problem can occur if you try to install Microsoft Office and you have already installed more than 512 applications on your PC. The “All apps” list has a total capacity of 512 items and if you will install more they may not appear on that list.

Find out how many apps are installed on your PC

  1. In the Start menu search an application called Windows PowerShell.
  2. In the console write this command: Get-StartApps | measure and hit enter button.
  3. The number of your installed applications is next to Count.

Solution 1 – Open an existing document

  1. Try to find an existing document in the format that you want.
  2. When you find that kind of file, right click on it and select Pin this program to taskbar. This operation will create a shortcut to that program on the start bar.

Solution 2 – Create a new document

  1. Right click on any empty spot from your desktop.
  2. Move the cursor on the New category and it will open a list of all the documents types that can be created. The Microsoft Office programs should be on that list. Choose one of them.
  3. A new file should appear on your desktop. Double click to open it.
  4. Once the app has opened, right click on the taskbar and select the Pin this program to taskbar option to create a shortcut of this program on the taskbar.

Solution 3 – Create a shortcut

  1. Click on Start menu/File Explorer.
  2. Go to the folder where is installed the Office suite. For 32-bit Windows: C:\Program Files (x86)\Microsoft Office\root\Office13 and for 64-bit Windows: For 64-bit Office, go to C:\Program Files\Microsoft Office\root\Office13.
  3. In that folder you will find every program of the Office suite (WINWORD,EXCEL, POWERPNT, ONENOTE, OUTLOOK,MSPUB, or MSACCESS). Right click on the program you were looking for and select Create shortcut.
  4. An error will appear that informs you that Windows cannot create a shortcut in that folder but allows you to create a shortcut on the desktop. Click on the Yes button.
  5. Check if the desktop shortcut exists and works.

Cannot print after upgrading to Windows 10

Reinstall the printer

  1. Make sure the printer is connected to your PC and turned on.
  2. If it doesn’t work maybe you need to install a new driver.
  3. Open Start menu / Control Panel / Hardware and Sound / Devices and Printers.
  4. Select your printer and click on the Remove device button from the upper menu.
  5. Reinstall your printer. If Windows does not find automatically a new driver you can check on the official site of the printer manufacturer and download the latest driver for your device.

Check your system date and time

This could impede the proper functioning of programs because this leads to failure of Office navigation. Follow the steps bellow to change your computer date and time.

  1. Click on the date and time from the bottom-right corner of your screen.
  2. Click on the Date and Time.
  3. Select Set time automatically or Set time zone automatically. If you cannot set the time zone automatically you have to select manually the zone where you live. Make sure your local time zone is shown in Time zone.
  4. Try to reactivate the license by clicking on the Reactivate button (if it is on a visible banner) or go to File / Account / Activate Product and try to reactivate it manually.

License or product activation errors

Office is making frequently a test that checks if you still have a license to the suite. This process is known as “activation”. If this test is failed, Office will limit your access to many features of the suite programs. You will be informed by entering the (Unlicensed Product) or (Non-commercial use) message in the title bar.

Product deactivated

Renew your subscription or Subscription expired error fix

These errors occurs when your license for Office 2013 is about to expire or has already expired. In order to benefit of all the suite facilities you need to renew your license.

To solve this problem click on the error box and follow the steps for license renewal.

Product deactivated error fix

This error occurs when your product subscription have expired, you have been using a trial version of Office that has expired or the Office suite was deactivated on your computer.

This error comes with a dialog box with three buttons: Buy, Enter Key and Sign In.

  1. To renew the subscription for the first time, click on Buy button and follow the steps for subscription renewal.
  2. If you already bought a cd-key for Office 2013, click on the Enter Key button and write your activation code in the dialog box.
  3. To connect your PC to an activated subscription account click on Sign In button and enter the credentials for the account.

If you decide that you do not like the subscription method, you can always buy a static license for Microsoft Office 2013 that will never expire.

Couldn’t Verify Subscription error fix

Office must be connected to the internet to make the license test once a month. If your computer was not connected to the internet for more than a month, the test had no way to be done. All you have to do is to establish the connection to the internet, to start one of the Office programs and the error will disappear.


Error code 0x80070005 fix

This error occurs when the activation process has problems. To solve this problem you must update the Office manually.

Office update

  1. Open any Office program.
  2. Go to File / Account.
  3. Click on Update Options button (under the Product Information button) and then click on Update Now.

To complete the configuration you must run Office as Administrator. Here is how you do this:

  1. Make sure that all Office programs are closed.
  2. Click on the Start menu button from the lower-left corner of your screen.
  3. Type Word 2013 (this is just an example, you can type the name of any Office product) in the search box.
  4. Right click on the Word icon.
  5. Click on the Run as Administrator.
  6. Select Yes to allow Office to run as administrator.
  7. Try to reactivate the license by clicking on the Reactivate button (if it is on a visible banner) or go to File / Account / Activate Product and try to reactivate it manually.

Error code 0x8004FC12 fix

“We’re sorry, something went wrong and we can’t do this for you right now. Please try again later.” is the error message. This error does not have a main reason why it occurs, but these are the most common problems. After each method try to activate Office again.

Solution 1 – Make sure your Windows is up to date

This is the most common problem of every error. This is how you update your operating system:

  1. Download this tool from the Microsoft official website.
  2. After downloading open the installer.
  3. Click on Run to begin the configuration. You need to be an administrator to start this process.
  4. Read the License Terms and Agreement and if you accept those conditions click on the Accept button. If you do not accept the terms the installation you cannot continue.
  5. On the What do you want to do? page select Upgrade this PC now and then click on the Next button.
  6. This tool will start downloading and then installing the latest version of Windows 10 with all it’s bug fixes.
  7. After configuration reboot your PC to close all the unnecessary processes and try to run again any Microsoft Office product.

Solution 2 – Add Net Local Group

This is a workaround method and you can use this if you cannot update your operating system right away. Be careful! This method can only be applied if you are an administrator.

  1. Open Start menu.
  2. In search box type Command Prompt.
  3. Right click on the Command Prompt icon and select Run as Administrator. This will open the console.
  4. Type these commands in this order and after every command press Enter.

net localgroup Administrators localservice /add

fsutil resource setautoreset true C:\

netsh int ip reset resetlog.txt

After you have entered all these commands reboot your system and try to activate the Office again.

If the issue still persist, we also recommend you to download this tool  (100% safe and tested by us) to scan and fix various PC problems, missing or corrupted files, malware and hardware failure.

Outlook 2013 errors fix

Outlook stuck at “Processing” and crashes

If Outlook suddenly stops at the Processing operation you must close it then open it in safe mode. This is how you do that:

  1. Close the program.
  2. Click on Start menu button from the down-left corner of your screen.
  3. Type exe /safe in the search box.
  4. Press Enter.
  5. This will open the Outlook. Close it and then start it normally.

Outlook 2013 Mail does not open in Control Panel

This error occurs when you update Microsoft Office 2013 to the Click-to-Run version of June 2016. It is version 15.0.4833.1001.

How to determine your Outlook version

  1. Open Outlook.
  2. Click on the File button from the upper-left corner of your screen.
  3. Click on the Office Account / Product information / Office Updates (it is available only if you run the Click-to-Run installation of Office) / Version.
  4. If you have the 15.0.4833.1001, then this article can help you, if you have another version this means that you have to update your Microsoft Office.

How to update Microsoft Office

  1. Open any Office program.
  2. Go to File / Account.
  3. Click on Update Options button (under the Product Information button) and then click on Update Now.

It is possible that the automatic update function to be disabled. To enable this feature click on the Enable updates button from the Update Options section.

If you cannot update Microsoft Office by the method specified above, you can work around the issue by using one of these solutions.

Solution 1 – Start Outlook with the “Choose Profile” dialog box

  1. Make sure that you have no Outlook running process.
  2. Open Run dialog box by pressing the Ctrl+R key combination.
  3. In the Run dialog box write exe/profiles command.

Solution 2 – Revert Office 2013 Click-to-Run installation to an earlier version

  1. Close all Microsoft Office processes.
  2. You must open the Command Prompt as administrator. To do this, open the Start menu, type cmd in the search bar and hit the Enter button. Right click on the Command Prompt icon and then click on the Run as administrator.
  3. In the command Prompt dialog box type the following command: 32-bit Windows version – cd %programfiles%\Microsoft Office 15\Client X86 | 64-bit Windows version – cd %programfiles%\Microsoft Office 15\Client X64.
  4. After that, type exe /upate user updatetoversion=15.0.4823.1004 and press Enter. This command force the Microsoft Office to run on the 15.0.4823.1004 version.
  5. A repair dialog box will appear. Click on the Online Repair.
  6. Click on the Repair button and then click on Repair.
  7. After this process is complete, you can start Microsoft Outlook.
  8. Click on the File button from the upper-left corner of the screen.
  9. Click on the Office Account.
  10. From the Product Information column, select Update Options and click on the Disable Updates button to keep the suite in this version.

Word 2013 errors fix

Many of the errors are due to an old Microsoft Word version. A simple update to the latest version should solve the problem, otherwise, here are some problems that cannot be solved so easily.

Numbering lists in Persian, Arabic, Hindi and Hebrew error

There is not a standard method for solving this problem, but there are two workarounds that will surely make this problem go away.

Solution 1 – Numbering for that language is not included

In this case you have to set manually the numbering for one of these languages. It is a very easy process and it should not create difficulties.

  1. Click on the File menu from the upper-left corner.
  2. Click on the Options category and then click on Advanced to open the advanced options.
  3. Under the Show document content, next to Numeral and select one of those 4 languages and your problem should disappear.

Solution 2 – Use a table to improvise a numbered list

If you have to work with mixed content (Arabic and Hindi) you can create a two column table. On the first column type the left-to-right Arabic numbers and on the second column type the content for every point of the list. It is a backup method that you should not use in official documents.

Work 2013 crashes caused by the Office Compatibility Pack

The Office Compatibility Pack add-in allows users of older versions of Office to open, edit and save files created in newer versions, but in certain circumstances can cause an error.

If you are using an older version of Office than Office 2010 you can safely uninstall this add-in because all the older versions can be opened through this version.

How to uninstall Office Compatibility Pack

  1. Open the Start menu and enter in Control Panel.
  2. Click on Add or Remove Programs.
  3. This will open a dialog box with a list of all currently installed programs. From that list select Compatibility Pack for 2007 Office system and then click on the Remove.
  4. It will appear a new dialog box where you will be asked if you are sure you want to remove this program from your system. Click on Yes or OK.

Excel errors fix

XLA and XLAM files with .XLS are not opening outside protected view

This error came with the KB3115262, KB3170008 and KB3115322 security updates. These updates has totally changed the way of how Excel works with XLA and XLAM files that came from suspicious locations which are not recognized by Protected View. One of the solutions can be to disable this filter, but this is a bit dangerous because you are exposing your system to unsafe domains that can affect your computer and personal data. We strongly recommend you to not remove this security feature because we have 2 workaround methods that may help you.

Solution 1 – Unblock the access for individual files you know are safe

  1. Right click on the file icon and select Properties.
  2. Open the General tab from the upper menu and click on the Unblock.
  3. Click OK to finish the configuration.

This method will create an exception for that file and you can open it without problems.

Solution 2 – You can use the existing Trusted Locations of Excel 2013

  1. Click on the File button from the upper-left corner of your screen.
  2. Click on Options / Trust Center / Trust Center Settings.
  3. You will find a category called Trusted Locations and if you click on that category it will open a list with all the predefined trusted locations and with the possibility to Add new location… .
  4. Click on the Add new location… button and type the path to your file.
  5. Close Microsoft Excel and open your file.

This method should be used only if you are 100% sure that the source of your file is safe.

You can find more information about the Protected View settings right here.

“This file does not have a program associated with it…” error

This problem is easy to solve, all you have to do is a Quick Repair.

How to run a Quick Repair for Microsoft Office

  1. Open Start menu and click on Control Panel.
  2. A dialog box will appear with a list of all the installed programs from your computer.
  3. Select the Office product you want to repair from that list and choose.
  4. Choose the Quick Repair option and then choose Repair.

If none of these methods helped you, we strongly recommend you to contact the Microsoft Support Department.


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