FIX: Skype problem with playback device in Windows 10

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer.
Affiliate Disclosure
  • Skype is a one of the best applications on the market for instant messages and calls.
  • Many users reported problems with their playback device in Skype.
  • Fixing this issue is simple, and in most cases, you just need to reinstall your audio drivers or update them.
  • Are you having additional problems with Skype? If so, be sure to check our Skype hub for more useful guides.
skype does not detect audio device

Although Skype is one of the most popular messaging services, certain issues can appear once in a while. Windows 10 users reported that Skype has problem with playback device, but fortunately for you, there is a solution available.

Problems with playback device can be troublesome, especially because you won’t be able to hear the other person during a call, but you can fix these problems by following one of our solutions.

But first, here are some more examples of this problem:

  • Skype call failed problem with playback device – If you’re experiencing problem with a playback device, you won’t be able to make any calls with Skype. But you’ll probably be able to resolve the problem with the solutions below.
  • Skype cannot access sound card Windows 10 – You’re most likely experiencing the problem with playback device if Skype is unable to access your sound card.

How can I fix Skype problem with playback device on Windows 10?

Table of contents:

  1. Delete audio device
  2. Temporarily disable audio device
  3. Restart Skype
  4. Make sure the correct playback device is set in Skype
  5. Uncheck Automatically adjust speaker settings
  6. Enable and disable your speakers
  7. Turn off any audio programs running in the background
  8. Reset Skype configuration files
  9. Make sure your audio driver is up to date
  10. Reinstall Skype
  11. Switch to the UWP version
  12. Run Audio Troubleshooter

Fix: Playback device not working in Skype

1. Delete audio device

  1. Press Windows Key + X and choose Device Manager from the list.
  2. Navigate to Sound, video and game controllers section and locate your audio device.
  3. Right-click the audio device and choose Uninstall.
  4. After your audio device has been uninstalled, restart your computer and Windows 10 should install it automatically.
  5. Check if the problem still persists.

2. Temporarily disable audio device

  1. Open Device Manager. You can open Device Manager by pressing Windows Key + X and choosing Device Manager from the menu.
  2. When Device Manager opens, locate your audio device, right click it and choose Disable.
  3. Right-click the device again, and choose Enable from the menu.
  4. Close Device Manager and check if the problem still persists.

3. Restart Skype

Few users reported that problems with playback device can be fixed simply by restarting Skype. To do that, just find Skype icon on the Taskbar, right-click it and choose Quit.

After you’ve closed Skype, start it again and check if the issue is resolved.

4. Make sure the correct playback device is set in Skype

  1. Open Skype and choose Tools > Options.
  2. Navigate to Audio settings and expand Speakers section.
  3. Select the proper audio device and click Save to save changes.
  4. Check if the issue is resolved. You might have to try several different audio devices before you find the one that works for you.

5. Uncheck Automatically adjust speaker settings

Few users reported that Skype problems with playback can be fixed by turning off Automatically adjust speaker settings option.

To turn this option off, just navigate to Tools > Options > Audio settings in Skype. Navigate to Speakers section, uncheck Automatically adjust speaker settings and click Save to save changes.

6. Enable and disable your speakers

  1. Right click the speaker icon in the bottom right corner and from the menu choose Playback devices.
  2. Right-click on the empty space in Playback Devices window and make sure both Show Disabled Devices and Show Disconnected Devices are checked.
  3. Right click your audio device and choose Disable from the menu.
  4. Right click the device again and choose Enable.
  5. Click Apply and OK to save changes.

Editor’s Note: This article continues on the next page.

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Frequently Asked Questions

  • To add an audio device, open Skype Settings > Audio & Video. Navigate to the Speakers section select the desired playback device.

  • To use headphones with Skype, connect them, and go to Skype Settings > Audio & Video section and set your headphones as the output device.

  • To test your audio, go to Skype settings > Audio & Video. Now click the Test auto button to see if your audio is working.

  • If your audio isn’t working on Skype, the most likely cause is your audio driver or Skype audio settings.

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