FIX: Slack is not automatically loading new messages

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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  • Team collaboration is crucial in today's fast-paced and competition-fierce business environment
  • Millions of users rely on Slack to send messages to their colleagues and collaborators and take their projects to the next level
  • If Slack fails to load new messages automatically, use this guide to fix the issue and stay up to date with your teammates
  • Visit our Slack hub for more useful guides on how to become a Slack expert
slack messages not loading fix

Slack is among the most popular networks used to communicate with teammates and employees. However, sometimes it does not automatically load new messages when you need it to.

In this article, you’ll learn about the 3 methods used to fix this problem. It’s worth noting that these steps apply to both the Slack desktop app and the web version of it.

How can I fix Slack message loading errors?

1. Fix connection issues

slack connectionHere are the steps you need to take:

  1. Check your Internet connection
  2. Do this by loading a new webpage.
    • If it doesn’t work, just reset the connection and try again

Once the Internet connection is back up, you have to run the Slack connection test:

  1. Visit Slack’s connection test page
  2. If any errors come up once the test is finished, contact your internet provider for help and they should get you sorted out

2. Clear cache memory


We will show you how it’s done in Google Chrome, since this is the most popular browser today. Here are the steps you need to take in order to delete the cache memory in the browser:

  1. Launch Google Chrome
  2. Press Ctrl + Shift+ Delete
    • A new window will pop up, where you must select the time period for which you want to delete the cache. Select All
  3. Check the box where it says Images and Files in Cache
  4. Finish by clicking Delete Browsing Data
  5. Reload the site

This method is suitable for those who are using Slack directly in the browser. If any of the new messages won’t start to load, there might be a good idea to clear the cache memory of the browser you are using. This is done differently, depending on the software in use.

Tired of using Slack? Check some great alternatives in this guide!

3. Re-install the app


  1. Press Start
  2. Type in Slack
  3. Right-click on the app’s icon
  4. Click Uninstall
  5. Download the app from the Slack official website and install it again like you did last time

Most likely, this method will delete every issue that ever came up, meaning that your new messages will also appear when you log into your account.

As you can see from above, there are multiple ways to get Slack to load your new messages.

Depending on which version you’re using, try one of these methods. And if they won’t work, just re-install the app if you’re using the desktop version. This will surely get rid of the issue.

Do you know of any other methods that can efficiently solve this issue with Slack? Let us know in the comment section below.

FAQ: Learn more about Slack messages

  • How do I see old direct messages on Slack?

The quickest way to view old messages on Slack is to export your team’s message archive. To do this, click on your workspace, go to Settings & Administration and then Workspace settings. Now, you need to click on the Import/Export Data option in the top right.

  • What happens when you star a message on Slack?

You can use Stars to mark Slack messages as important. Starred messages are moved to the top of your left sidebar so that you can easily find them when you need them.

  • Where are Slack messages stored?

Slack messages are stored on Slack’s servers. Users or companies using Slack cannot access these messages locally. Slack backs up up to 10K messages for free. Once this limit is exceeded and you need to store more messages, you need to purchase a pro plan.

Editor’s Note: This post was originally published in January 2019 and has been since updated for freshness and accuracy.