Fix: Microsoft Teams camera not working on PC and Mac

by Teodor Nechita

Software Managing Editor

Eager to help those in need, Teodor writes articles daily on subjects regarding Windows, Xbox, and all things tech-related. When not working, you may usually find him either at the gym or taking a stroll...

Posted at: March 2 2021

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Part of the modern work environment is having face-to-face meetings with your colleagues, as well as being able to chat remotely.

One middle ground between the two is holding video conferences, and a lot of collaborative tools have this feature.

One such collaborative tool is Microsoft Teams, which is a unified platform where users can chat, send items, hold conferences, and more.

However, not all things are going smoothly for Microsoft Teams, since plenty of users have been reporting to have issues with it.

More precisely, they say that Microsoft Teams fails to detect their webcams, especially during video conferences.

I have a Lenovo Ideapad Y70 with a built in camera and Windows 10 Home. My company uses MS Teams and I can log in and see and hear everyone and they can hear me, but my face is frozen or doesn’t appear at all. I’ve uninstalled Teams several times, made sure everything is updated. I can’t get it to work.

If you find yourself asking Why is my camera not working on Microsoft teams? Then you came to the right place. This problem is common, so many solutions were found over time that proved themselves to be effective.

That is why we’ve compiled this step-by-step guide so that you can use your camera in Microsoft Teams efficiently.

How can I make my camera work in Microsoft Teams?

1. Make sure Microsoft Teams has permission to use the webcam

1. Press the Windows Key + I.
2. Go to Privacy.
3. Select Camera.
4. Make sure that Allow apps to access your Camera is activated.
   
5. Also, make sure that Choose apps that can use your camera is activated for Teams.
   • If it happens to already be on, turn it off and leave it like that for a few seconds before turning it back on again.

Run a System Scan to discover potential errors

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In Windows 10 you need to provide apps permissions to use your hardware components. This includes giving programs like Microsoft Teams or Skype permission to use your webcam.

2. Update all of your drivers

1. Open your Windows search bar.
2. Type Device Manager.
3. Select one of the categories.
4. Right-click on the device you want to update.
   
5. Then select Update Driver.
6. Windows will scan and update the driver if it finds a newer version.

One common reason for why the camera is not being detected in old camera drivers. That is why it is good to keep all of your drivers updated to the latest version.

Update your drivers automatically

An advanced tool is simple to use, and it will get the job done, saving you lots of time because you won’t need to manually select all of your devices and update their drivers one by one.

Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system. There are key differences between a generic driver and a manufacturer’s driver. Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. Follow these easy steps to safely update your drivers:

1. Download and install DriverFix.
2. Launch the software.
3. Wait for the detection of all your faulty drivers.
4. DriverFix will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
5. Wait for the app to download and install the newest drivers.
6. Restart your PC for the changes to take effect.

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3. Run Hardware and Devices troubleshooter

1. Go to start Start.
2. Then go to Settings.
3. Select Update & Security.
   
4. Click on Troubleshoot.
   
   

Various issues can occur that can affect your camera’s functionality, that is why using the Hardware and Devices troubleshooter is recommended.

Note: If you simply don’t want to use Microsoft Teams, there are plenty of alternatives one the market that can do the same thing, so feel free to try them out.

4. Re-register your webcam

1. Press Windows + X.
2. Go to Device Manager.
   
3. Look under Imaging devices.
4. Right-click on your camera device and select Uninstall.
5. Click OK.
6. Select Action.
7. Choose Scan for hardware changes.
8. Reboot the PC.

By following these guides, you should be able to make your webcam run again in Microsoft Teams. Did you find this guide useful? Let us know in the comment section below.

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