FIX: ‘Something Went Wrong’ when adding a Google or Outlook account

Ivan Jenic By: Ivan Jenic
3 minute read

Home » Fix » FIX: ‘Something Went Wrong’ when adding a Google or Outlook account

Many Windows 10 users are complaining they’re unable to add a Google or account to Windows 10’s Mail app. When trying to add one of these email accounts, users encounter various errors, like 0x8007042b, 0x80040154, 0x8000ffff, 0x8007000d, 0x80c8043e, 0x80070435, 0x8007006d, 0x80070425, etc.

“I’ve been getting the 0x8007042b “Something went wrong” error in the Mail and Calendar apps on my Windows 10 desktop PC when trying to add my gmail account, ever since upgrading to Windows 10 from Windows 8.1 and it is very annoying, so I am very happy Microsoft has acknowledged this issue.”

And yes, Microsoft finally acknowledged one problem reported by users, as one of its employees reached to people on forums with an actual solution! Besides explaining the solution, Microsoft’s employee also announced that the fix will come in future updates for Windows 10. That was in September, and we unfortunately still don’t have a fixing update by Microsoft. But, we have solution available, so that’s a start.

What to do if you can’t add Google and Outlook Accounts to Windows 10 Mail App

To deal with “Something went wrong” error, when you try to add Google or Outlook account to Windows 10 Mail, you need to add your accounts manually. To do that, follow these instructions:

Case 1 – Add your Google Account

To add your Google Account, do the following:

  1. Open Mail app, and go to Settings icon at the bottom left
  2. Choose Manage Accounts, Add account, and then go to Advanced setupunable to save outlook gmail to windows 10 mail app 1
  3. Select Internet emailunable to save outlook gmail to windows 10 mail app 2
  4. Now, add the following info:
    • Account name
    • Your name
    • Incoming email server:
    • Account type: IMAP4
    • User name
    • Email address
    • Password
    • Outgoing (SMTP) email server:
    • Leve all checkboxes checkedunable to save outlook gmail to windows 10 mail app 3
  5. Now click Sign-in, and you’re done

Case 2 – Add your Outlook Account

Now, let’s see how to add an Outlook account:

  1. Open Mail app
  2. Choose Manage Accounts, and Add account
  3. Select Exchange (instead of Outlook)
  4. Enter your Outlook login infounable to save outlook gmail to windows 10 mail app 4
  5. Click Sign-in

That’s about it, now you know how to add your Gmail and Outlook accounts to Windows 10 Mail app, without getting any errors. We hope Microsoft will finally fix this issue in one of the upcoming updates, but until then, you have a solution.

Additional solutions

If the problem persists even after you followed the instructions listed above, you can also try to:

  • Connect your Google account to your Windows 10 computer one more time
  • Enable IMAP on your Google account
  • Create a new IMAP account
  • Disable the Credential Manager Service
  • Use a restore point if nothing seems to work.

For detailed instructions, you can check out this troubleshooting guide.

However, if you still have problems with your Windows 10 Mail app, you can check out our article about the problems with Windows 10 Mail app, for some additional solutions.


Editor’s Note: This post was originally published in December 2015 and has been since updated for freshness, and accuracy.


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