Fix: Mail App is Not Working in Windows 10

16 minute read

Microsoft improved a lot its built-in  mail app in Windows 10. But even in the improved version, some people are reporting that they’re unable to receive emails or even open the app. So, I prepared a couple of solutions, which, I hope, will be enough for solving the Windows 10 Mail problem.

Quick solution to fix various PC errors

  • Step 1: Download this PC Scan & Repair tool
  • Step 2: Click “Start Scan” to find Windows issues that could be causing errors with Mail app in Windows 10
  • Step 3: Click “Start Repair” to fix all issues.

Not being able to run Mail app can be a big problem, and users reported the following issues as well:

  • Windows 10 Mail app not opening – Many users reported that Mail app won’t open at all due to this problem. If your Mail app is not launching, you might want to check some of our solutions.
  • Windows 10 Mail app not syncing – Another similar problem that occurs is the inability to sync your mailbox. This problem will make your Mail app almost unusable.
  • Windows 10 Mail app crashing – Many users also reported that their Mail application is frequently crashing. According to them, the application usually crashes on startup, so they are unable to use it.
  • Windows 10 Mail not receiving emails – Another common problem with the Mail app is the inability to receive emails. This can be a serious issue, but you should be able to solve it with our solutions.
  • Mail app is not working in Windows 10 keeps closing, crashing, shutting down – Another similar problem that users reported is frequent crashing of Mail app. According to users, the application keeps shutting down making users unable to read or send emails.
  • Mail app is not working in Windows 10 keeps freezing – Besides the inability to start the Mail app, many users also reported that their Mail app is freezing. According to them, they are getting stuck on a splash screen, so they have to manually end the application.
  • Mail app not updating – Many users reported that they aren’t able to update their Mail app at all. With the inability to access the Mail app fixingthis problem might be difficult.
  • Mail app not starting Windows 10 – Common problem that also occurs is the inability to start the Mail app. According to users, it seems that Mail application crashes as soon as users try to launch it.

Solution 1 – Check your privacy settings

Windows 10 is well-known as an operating system which collects a lot of info and data from you, even your personal. But it also offers you a huge variety of privacy settings, as you can forbid Microsoft’s access to almost every feature of the system. One of these features is also a Calendar app, which is tightly connected to the mail app. So, if you blocked Microsoft’s access to the calendar app, your mail app won’t work as well. As you can guess, the solution for this issue is very simple, you just need to go to settings and enable Microsoft’s access to the calendar app. Here’s exactly how to do that:

  1. Go to Start Menu and open Settings app.
    Windows 10 Mail app not opening
  2. Go to Privacy section.
    Windows 10 Mail app not syncing
  3. Navigate to Calendar in the left pane. Check Let apps access my calendar.
    Windows 10 Mail app crashing
  4. And then, under Choose apps that can access calendar, check Mail.

Restart your computer, and try to run the mail app again, everything should work fine. But if it doesn’t you can try the solution below, as well.

Solution 2 – Change to secure connection

If you changed the privacy settings and everything else is correct, but you’re still unable to receive mails into your inbox, try to set the Mail app to use the secure connection. Here’s how to do that:

  1. Open Mail app.
  2. Click on Settings icon in the bottom left corner.
    Windows 10 Mail not receiving emails
  3. Go to Manage Accounts.
    Mail app is not working in Windows 10 keeps closing
  4. Click on your account and go to Change mailbox settings.
    Mail app is not working in Windows 10 keeps crashing
  5. Make sure that Server requires encrypted (SSL) connection and Email, under Sync options are checked.
    Mail app is not working in Windows 10 keeps shutting down

You also might consider switching to a specific mail client which will give you less troubles. We would recommend you to check our list of best email clients at the moment and to search for an alternative in it.

Solution 3 – Update the Mail application

If Mail app is not working in Windows 10, you might be able to fix the problem simply by updating it. Many users reported this problem, and according to them, updating the app to the latest version can fix this issue. After updating the Mail app to the latest version, the problem should be fixed and you’ll be able to run Mail app without any issues.

Solution 4 – Install Windows updates

To keep your PC safe and stable, it’s necessary to install Windows updates. According to users, they managed to fix this problem simply by installing the latest Windows updates. By default, Windows 10 automatically installs the updates in the background, but sometimes it can happen that you skip an important update. However, you can always check for updates manually by doing the following:

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, navigate to Update & security section.
    Mail app is not working in Windows 10 keeps freezing
  3. Now click on Check for updates button.
    Mail app not updating

Windows will now check for available updates. If any updates are available, Windows will download them in the background and install them once you restart your PC. Several users reported that installing the latest updates fixed the problem with Mail app, so be sure to try that.

Solution 5 – Turn off Sync settings

If Mail app is not working on your Windows 10 PC, you might be able to solve the problem simply by turning off your Sync settings. This is relatively simple and you can do it by following these steps:

  1. Open the Settings app. Now navigate to the Accounts section.
    Mail app not starting Windows 10
  2. From the menu on the left select Sync your settings. In the right pane, locate Sync settings and turn it off.
    Windows 10 Mail app not opening

After turning off Sync settings, you just have to restart your PC to apply the changes. Once your PC restarts, the problem should be fixed. If everything works well, you can turn Sync settings back on again if you want.

Solution 6 – Change your localization settings

According to users, you might be able to fix the problem with Mail app simply by changing your localization settings. Users reported that Mail app is not working for them on Windows 10, but after changing the localization settings, the problem was resolved entirely. To change the localization settings, do the following:

  1. Press Windows Key + S and enter control panel. Now select Control Panel from the list of results.
    Windows 10 Mail app not syncing
  2. When Control Panel opens, select Region.
    Windows 10 Mail app crashing
  3. Region window will now open. Navigate to Location tab and set Home location to your country.
    Windows 10 Mail not receiving emails
  4. Now go to Administrative tab and click on Change system locale button.
    Mail app is not working in Windows 10 keeps closing
  5. Select your country from Current system locale menu and click on OK to save changes.
    Mail app is not working in Windows 10 keeps crashing
  6. Now click on Apply and OK in Region window.
    Mail app is not working in Windows 10 keeps shutting down

After changing the system locale, check if the problem with Mail app still appears. Several users reported that changing the locale fixed the issue for them, so feel free to try it out. Some users are also suggesting to turn off and off Sync settings feature as well, so you might want to try that.

Solution 7 – Use Command Prompt and PowerShell

According to users, if Mail app is not working in Windows 10, you might be able to fix the problem by performing SFC and DISM scans. These scans are designed to repair corrupted system files, and after you perform them the issue should be resolved. To perform an SFC scan, you need to do the following:

  1. Press Windows Key + X to open Win + X menu. Select Command Prompt (Admin) from the list. If you don’t have Command Prompt available, feel free to use PowerShell (Admin) instead.
    Mail app is not working in Windows 10 keeps freezing
  2. When Command Prompt opens, enter sfc /scannow and press Enter to run it.
    Mail app not updating
  3. The scanning process will now start. SFC scan can take 10-15 minutes, so be patient and don’t interrupt it.

Once the SFC scan is completed, check if the issue is resolved. If the SFC scan can’t fix the problem, or if you can’t run SFC scan at all, you might want to try using DISM scan instead. To do that, follow these steps:

  1. Start Command Prompt as administrator.
  2. When Command Prompt opens, enter dism /online /cleanup-image /restorehealth and press Enter to run it.
    Mail app not starting Windows 10
  3. DISM scan will now start. Keep in mind that this scan can take 15-20 minutes, so don’t interrupt it.

Once the DISM scan is finished, check if the problem still persists. If you couldn’t run SFC scan before, be sure to run it after performing a DISM scan. Now check if the problem still appears.

Some users are also recommending to use a PowerShell command to fix this issue. We have to warn you that this command is rather powerful and it can cause problems with other applications if you don’t use it properly. Since this command is potentially dangerous, keep in mind that you’re using it at your own risk. To run this PowerShell command, do the following:

  1. Start PowerShell as administrator. This command requires administrative privileges, and if you don’t start PowerShell as an administrator, you won’t be able to perform it.
  2. When PowerShell opens, paste the Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like “*SystemApps*”} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}command and press Enter to run it.
    Windows 10 Mail app not opening

After the PowerShell command is executed, the problems with Mail app should disappear.

Solution 8 – Reinstall the Mail app

If Mail app is not working in Windows 10, you might be able to fix the issue simply by reinstalling it. To reinstall the Mail app, you’ll need to use PowerShell. Reinstalling Mail app is relatively simple and you can do it by following these steps:

  1. Make sure that you’re logged in as an administrator.
  2. Now start PowerShell as administrator.
  3. When PowerShell opens, paste get-appxpackage *microsoft.windowscommunicationsapps* | remove-appxpackageand press Enter to run it.
    Windows 10 Mail app not syncing

If you’re not comfortable using PowerShell, you can remove Mail app by using third-party tools. CCleaner allows you to delete Universal apps, and you can do that simply by going to the Tools > Uninstall section and double clicking the Mail and Calendar app.

If you find CCleaner to be too complicated for you, you can remove Mail app by using Windows 10 App Remover. This is another free third-party application, so feel free to try it out.

After doing that, the Mail app will be removed. Now you need to install it again from Windows Store. To do that, follow these steps:

  1. Press Windows Key + S and enter store. Select Store from the list of results.
    Windows 10 Mail app crashing
  2. In the search bar, enter Mail and select Mail and Calendar from the list of results.
    Windows 10 Mail not receiving emails
  3. Now click the Install button to install Mail application again.

Several users claim that you can also reinstall the Mail app simply by starting PowerShell as administrator and running Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”} command.
Mail app is not working in Windows 10 keeps closing

After reinstalling the Mail application, the issue should be completely resolved.

Solution 9 – Change the owner of the windowscommunicationsapps directory

If your Mail app is not working in Windows 10, you might solve the issue by changing the owner of the windowscommunicationsapps directory. This folder holds all the necessary files that Mail app is using, and after changing the ownership over it, the problems with Mail app should disappear. To change the ownership, do the following:

  1. Navigate to C:Program Files directory.
  2. Look for WindowsApps directory. If this directory isn’t available, you need to go to View and check Hidden items.
    Mail app is not working in Windows 10 keeps crashing
    Now locate WindowsApps directory, right click it and choose Properties from the menu.
    Mail app is not working in Windows 10 shutting down
  3. When the Properties window opens, go to Security and click on Advanced.
    Mail app not updating
  4. Now click the Change next to the Owner section.
    Mail app not starting Windows 10
  5. Enter your user account name in the Enter the object name to select field. Click on Check Names button. If everything is in order, click on OK to save changes.
    Windows 10 Mail app not opening
  6. Click on Apply and OK to save changes.
  7. Now navigate to the WindowsApps directory. Locate microsoft.windowscommunicationsapps directory, right click it and choose Properties from the menu.
    Windows 10 Mail app not syncing
  8. Now change the owner by repeating Steps 3-5.
  9. Be sure to check Replace owner on subcontainers and objects and click on Apply and OK to save changes
    Windows 10 Mail app crashing.
  10. Open the Advanced options again. Click on Change permissions button.
    Windows 10 Mail not receiving emails
  11. Now locate Users on the list and double click it.
    Mail app is not working in Windows 10 keeps closing
  12. Check Full control and click on OK.
    Mail app is not working in Windows 10 keeps crashing
  13. Now click on Apply and OK to save changes.
  14. Now you just have to repeat Steps 7-13 for all other microsoft.windowscommunicationsapps directories. We had only two microsoft.windowscommunicationsapps directories on our PC, but you might have more. To fix this problem, it’s important to change the ownership and gain full control over all these directories.

This is an advanced solution, so if you decide to use it, be extra cautious and follow the steps closely. Few users reported that you don’t have to perform all steps to fix this problem. According to them, simply by changing the owner of WindowsApps directory the problem should be resolved. If this doesn’t help, you might have to perform all steps from this solution.

Solution 10 – Disable your Internet connection

If the Mail app is not working in Windows 10, you might be able to solve the problem with this workaround. According to users, you can fix this issue simply by disabling your Internet connection for few minutes. After few minutes have passed, enable your Internet connection and try running the Mail app again.

Few users reported that this solution worked for them, so you might want to try it out. This seems like a simple workaround, and you might have to repeat it if the issue reappears.

Solution 11 – Prevent Mail and Calendar from accessing your location

Many users reported that Mail app isn’t working on their PC. According to them, the issue was caused by a location service. To fix the issue, you need to prevent Mail and Calendar from accessing your location. You can do that by following these steps:

  1. Open the Settings app.
  2. Navigate to the Privacy section.
    Mail app is not working in Windows 10 keeps shutting down
  3. Choose Location from the menu on the left. Now scroll down and turn off location service for Mail and Calendar app. Alternatively, you can completely disable location service on your PC.
    Mail app is not working in Windows 10 keeps freezing

After disabling location service for Mail app, the problem should be completely resolved.

Solution 12 – Update your graphics card drivers

Several users reported that Mail app is constantly crashing on their PC. To fix the issue, users are suggesting to update your graphics card driver. According to users, there was an issue with Nvidia graphics, but after updating the driver to the latest version the issue was resolved. If Mail app is not working in Windows 10, be sure to visit Nvidia’s website and install the latest drivers for your graphics card.

Solution 13 – Disable / uninstall Raptr application

According to users, sometimes third-party applications such as Raptr can cause this problem to appear. Many users reported that Raptr app was preventing Mail app from starting on their PC. To fix the problem, it’s advised to disable or remove Raptr software from your PC. After doing that, you should be able to run Mail app without any issues.

Solution 14 – Perform a System Restore

If Mail App is not working in Windows 10, you might be able to solve this problem by using System Restore. To do that, follow these steps:

  1. Press Windows Key + S and enter system restore. Choose Create a restore point from the menu.
    Mail app not updating
  2. System Properties window will now appear. Click on System Restore button.
    Mail app not starting Windows 10
  3. When System Restore window opens, click on Next.
    Windows 10 Mail app not opening
  4. Now you’ll see a list of all available restore points. If available, check Show more restore points option. Now select the desired restore point and click on Next.
    Windows 10 Mail app not syncing
  5. Follow the instructions on the screen to complete the restoration process.

Once your PC is restored, check if the problem is resolved. Several users reported that System Restore fixed the problem for them, so be sure to try it out.

Solution 15 – Create a new user account

According to users, you can sometimes fix this problem by creating a new user account. It seems that Mail app isn’t working in Windows 10 if your user account is corrupted. However, you can fix this problem by creating a new user account. To do that, follow these steps:

  1. Open the Settings app and navigate to Accounts section.
    Windows 10 Mail app crashing
  2. Navigate to Family & other people in the left pane. Now click on Add someone else to this PC.
    Windows 10 Mail not receiving emails
  3. Select I don’t have this person’s sign-in information.
    Mail app is not working in Windows 10 keeps closing
  4. Now click on Add a user without a Microsoft account.
    Mail app is not working in Windows 10 keeps crashing
  5. Enter the desired username and click on Next.
    Mail app is not working in Windows 10 keeps shutting down

After creating a new account, you need to switch to it and check if the Mail application works. If so, you’ll need to move your personal files and use the new account as your main one. This is a drastic solution, but several users reported that creating a new user account fixed the problem for them, so be sure to try it.

Few users reported they fixed the issue by creating a new Microsoft user account. To do that, first you need to change your account from Microsoft to local. This is relatively simple and you can do it by following these steps:

  1. Open the Settings app and go to Accounts section.
  2. In Your info section click on Sign in with a local account instead.
    Mail app is not working in Windows 10 keeps freezing
  3. Enter your account’s password and click Next.
    Mail app not updating
  4. Now enter the desired user name and click on Next.
    Mail app not starting Windows 10
  5. Lastly, click on Sign out and finish button.

Now you just have to log back in to your local account and add a new account by following Steps 1-2 from the beginning of this solution. Be sure to enter your Microsoft account email and follow the instructions on the screen to create a new account. After doing that, switch to a new account and check if the problem is resolved.

Solution 16 – Reset Mail app

If Mail app is not working on Windows 10, you might be able to fix it simply by resetting it. This is a rather simple procedure, and you can do it by following these steps:

  1. Open the Settings app and navigate to Apps section.
    Windows 10 Mail app not opening
  2. List of all installed apps will appear. Select Mail and Calendar and click on Advanced options.
    Windows 10 Mail app not syncing
  3. Now click the Reset button. Confirmation window will appear. Click on Reset button to proceed.
    Windows 10 Mail app crashing

After resetting the Mail app, its data will be deleted and most problems with it will be resolved.

Solution 17 – Use Windows Store apps Troubleshooter

If you’re having problems with Mail app and other Windows Store apps, you might be able to fix the problem by using this solution. Several users are suggesting to download Windows Store apps Troubleshooterand use it to scan your PC. The troubleshooter will check your Universal apps and fix any potential problems. After using the troubleshooter, check if your Mail app is working.

Solution 18 – Reset Windows Store cache

According to users, you might be able to fix this problem simply by resetting Windows Store cache. This isn’t a universal solution, but few users reported that it worked for them, so you might want to try it out. To use it, simply follow these steps:

  1. Open Command Prompt as administrator.
  2. When Command Prompt opens, enter wsreset.exe and press Enter to run it.
    Windows 10 Mail not receiving emails
  3. Wait for a couple of moments while Windows clears the cache.

After doing that, try to start Mail app and check if the issue still persists.

Solution 19 – Perform in-place upgrade

If Mail app is not working in Windows 10, you might have to perform in-place upgrade in order to fix it. This process will upgrade your Windows 10 while keeping all your files intact. We have to warn you that this process can take a while, so be sure not to interrupt it. To perform an in-place upgrade, do the following:

  1. Download Windows 10 ISO file from Microsoft’s website. Double click the ISO file to mount it.
  2. Now navigate to This PC and open the mounted ISO file.
  3. Locate setup.exe and double click it to run it.
  4. Now you’ll be asked to download and install the updates. This isn’t mandatory so you can select Not right now option. Click Next to continue.
  5. Follow the instructions on the screen until you get to the Ready to install screen. Click on Change what to keep option.
  6. Select Keep personal files and apps option and click on Next.
  7. Upgrade process will now start. This can take a while so be sure not to interrupt it.

Once the process is completed, your Windows 10 will be upgraded to the latest version and problems with Mail app will be fixed. Keep in mind that you can perform this process by using Media Creation Tool as well. Simply download Media Creation Tool and choose Upgrade this PC now option. The tool will download the necessary files and guide you to the upgrade process.

Many users reported that in-place upgrade fixed this problem for them, so you might want to try it out. Few users claim that you can also fix this problem by resetting Windows 10, but this is a drastic solution that will delete all your files. Before you try in-place upgrade or Windows 10 reset, we strongly advise to try all other solutions from this article.

That’s it, I hope that at least one of these solutions helped you to solve your problem with Mail app in Windows 10. If you have any comments, suggestions, questions or maybe some other solution for the problem with Mail app in Windows 10, leave your comments in the comment section below, we would love to read it.

Also, if you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.

Editor’s Note: This post was originally published in August 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

READ ALSO:

For various PC problems, we recommend to use this tool.

This tool will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Quickly fix PC issues and prevent others from happening with this software:

  1. Download this PC Repair Tool with Patended Technologies
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues (requires upgrade).