A large number of users have reported encountering the error message Something went wrong when trying to sync their mobile device photos with their PC by using Google Photos.
This error seems to affect users no matter if they use an iOS or Android device, and it might be caused by a conflict between protocols from the Google servers. Google has yet to release an official statement regarding this issue.
Considering all of this information, in today’s article, we will discuss the best way to troubleshoot this issue and get back to transferring your photos to your PC with just a few clicks. Read on to find out how to do it.
How to fix Something went wrong error in Google Photos?
1. Restart both your PC and mobile device
On your PC:
- Save all your open documents.
- Click the Start button from the left side of your taskbar.
- Click on the Power > select the Restart option -> wait for your PC to completely restart.
- Sign in to your Windows 10 PC, and follow the next method.
On your Android device:
- Save all the files in order to not lose your data.
- Long-press the Power button on the side or top of your phone (will vary depending on brand and model).
- From the menu that pops up -> select Restart -> wait for the process to be completed.
On your iOS device:
- Press the Power button (and volume up or down on latest models) until the power off slider appears.
- Drag the slider to completely turn off your device.
- After this process is completed -> press the Power button until the Apple logo appears on the screen.
2. Uninstall and re-install the Google Photos app on all your devices
On your PC:
- Press Win+X keys -> select Apps and Features.
- Select Backup and Sync app from the list -> click Uninstall.
- Wait for the process to complete -> then click here to download the latest Google Photos app.
- Run the setup file and follow the on-screen instructions to complete the setup.
On your phone:
- Long-press the Google Photos app and select Uninstall (this will vary depending on your phone).
- Another way is to visit the application store, search for the app -> select Uninstall from there.
3. Change your phone’s USB settings
- Navigate to Menu -> Settings -> Applications -> Development -> USB Debugging -> turn it On.
- Inside the USB Settings -> also check that the USB Debugging option is turned on.
- Click on Settings app -> Touch ID & Passcode or Face ID & Passcode (depending on the device).
- Enter your passcode.
- Scroll down and select USB accessories.
- Turn the USB connection mode On. (make sure to toggle it off after you’ve completed your transfer for greater security)
Please feel free to let us know if this guide helped you solve your issue with the Google Photos app, by using the comment section below.
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