Fix: Sorry the File You Requested Does Not Exist Error

This Google Drive error is usually caused by accidentally deleted files

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Vladimir Popescu
Vladimir Popescu
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Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination... read more
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Alex Serban
Alex Serban
Windows Server & Networking Expert
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Affiliate Disclosure
  • Sorry, the file you requested does not exist is an annoying message every Google Drive user detests.
  • You may see this error because of occasional Google server downtime, some bugs, and heavy cache files on your browser.
  • There are simple fixes like clearing your browser cache and restoring Drive files you can employ to overcome the error.
sorry the file you requested does not exist
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If your team relies heavily on working with Google Drive, some Google Drive errors can spoil a productive day as they deny you access to important files.

Sorry, the file you have requested does not exist. Make sure that you have the correct URL and that the file exists is a far too common example. Read on to see how you can fix it.

What causes Sorry the file you requested does not exist error in Google Drive?

If you receive this message when trying to access a document shared with you or owned by you on Google Drive, then you should suspect these possible causes:

  • Incorrect URL – As indicated in the error message above, using an incorrect URL is the leading reason for the error. It happens when you input the link manually or paste an incomplete link. 
  • Deleted or moved files – If the link is correct, it might be that the file you want to access has been deleted or moved to another Google Drive folder.
  • Windows Firewall and antivirus  Firewall and antiviruses can sometimes overdo their protection job, causing serious problems with platforms like Google Drive.
  • Unstable internet connection – With a poor internet connection, web pages take a lot of time to load. Hence, Google Drive errors such as this occur.
  • Google product server not available – Occasionally, some Google services undergo disruptions, problems like this are bound to happen when there’s a service outage from Google.

Now you are aware of the possible reasons why you keep on receiving the error message. Next, let’s look at some solutions to get you back on your file.

How can I fix sorry the file you requested does not exist Google Driver error?

When next you receive the error message-sorry the file you requested does not exist when trying to access a Google Drive file, the first couple of steps you should take are:

  • Restarting your computer is a basic troubleshooting method that might solve the problem.
  • If you receive the file URL from a colleague, confirm with them that the URL is correct. Ask them to resend it if you aren’t sure. Instead of typing your URL, copy and paste the URL to avoid any mistakes.
  • Visit the Google apps status dashboard to see the list of Google services that are presently online. You’ll have to wait until the service is restored if the service is marked as disrupted or unavailable.
  • If you are using a wireless internet, try switching to a wired connection or a router that guarantees stable internet connection.

You can move on to the advanced fixes after you’ve tried out the basic solution above and the problem persists. 

1. Restore deleted files from Google Drive trash folder

  1. Click the Menu icon at the top left of your browser homepage and select Google Drive icon from the resulting menu.
    Open Google drive in browser
  2. Go to Trash on the left-hand navigation to locate the file you want to restore.
    Google Drive Trash
  3. Right-click on the file you want to restore and click Restore.
    Restore Drive file

If the file you are trying to access is deleted by Google Drive, restoring it from the trash folder might not solve the problem. Follow this guide to overcome instances where Google Drive keeps deleting users files.

2. Disable Windows Defender Firewall temporarily

  1. Click Windows icon on your taskbar and go to Settings.
    Windows settings
  2. Scroll down to click Privacy & security on the left pane, then select Windows Security on the right.
    Windows security settings
  3. Next, click on Firewall & network protection.
    Firewall and network protection
  4. Select your active network.
    Firewall On on active network
  5. Toggle Off the radio button under Microsoft Defender Firewall.
    Disable microsoft defender firewall

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Don’t forget to turn on Windows Firewall Defender once you have the problem solved. If you are unable to, this linked guide has helped hundreds of users who were unable to activate Windows Defender.

And if you have a third-party firewall, disable it from the software menu.

3. Clear browsing cookies and cache

  1. Open your browser, click on the Menu icon (three vertical dots) on the top right corner of your screen and select Settings from the menu.
    Chrome  browser settings
  2. Go to Privacy and security and select Clear browsing data.
    Clear browsing data
  3. Check the boxes next to Cookies and other site data and Cached images and files, then click on the Clear data button.
    clear cookies and cache

We used Chrome as an example, but the process is similar on all other major browsers.

For Windows 11 users, there are other methods to clear cache files. If you are interested, check out this post on how to quickly clear cache on Windows 11.

4. Reset your browser to default settings

  1. Open your browser, click on the Menu icon (three vertical dots) on the top right corner of your screen and select Settings.
    Chrome browser settings
  2. On the left pane, scroll down to select Reset and clean up and choose Restore settings to their original defaults.
    Reset and clean up chrome
  3. Click Reset settings on the pop up dialogue.
    reset browser settings
  4. Restart your browser and try to access your Drive file again.

Google Drive is used by millions of people worldwide to store, share and collaborate on documents. Thanks to its wide array of features, team members can work together on documents.

Despite its long list of benefits, sometimes users have some nasty scenarios to deal with. One of them is what we’ve just proffered solution to in this guide. Another one is when Google Drive is not synching.

Does this guide help you solve the problem? Drop us a line in the comment section below.

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