Full Fix: The Sims 4 won’t save on Windows 10, 8.1, 7

7 minute read

Playing The Sims 4 requires a lot of work, time and dedication. This real-life simulation challenges players to involve their characters in various activities and build long-lasting relationships with other Sims.

After investing so much energy and time into the game, the last thing that players want is to encounter save issues. Not being able to save your progress after playing The Sims 4 for hours on end is a true nightmare.

Everytime when I play I click “Save” it saves I go off. But when I want to play again my saved family or saved progress isn’t there. Everything I made is gone and it happened around 10 times, sometimes it saves and I can continue on the families for like 2 or 3 times but then after 2 or 3 times they’re gone once again. […] Nothing seem to work for me.

The Sims 4: How to fix save issues and errors

The Sims 4 is a great game, but many users reported that they are unable to save their progress. This can be a big issue, and speaking of saving issues, here are some problems that users reported:

  • Sims 4 the game is currently in a state where saving isn’t possible – This isn’t usually a big problem, and if you encounter this message, just try waiting for a few minutes and try to save again.
  • The Sims 4 cannot save, unable to save, doesn’t save, save failed – There are various saving issues that you can experience on your PC, but you should be able to solve most of them by using one of our solutions.
  • Sims 4 can’t save while sim is aging up – Sometimes you might get this message while trying to save your game. This isn’t an issue, and in fact, it’s actually a game mechanic, so you just have to wait a couple of minutes before trying to save again.
  • The Sims 4 won’t save error code 0 – Error 0 is one of the most common saving errors in The Sims 4. If you encounter it, be sure to remove mods and CC and check if that solves the problem.
  • The Sims 4 save error 510, 533, 532, 513, 536 – These are some other errors that might occur while trying to save the game. However, you should be able to fix them with one of our solutions.

Solution 1 – Check your antivirus

Sims 4 can't save while sim is aging up

In some rare cases, your antivirus software might be causing this issue. Many antivirus tools have a Folder protection feature that will protect system folders. Sometimes this feature will cause problems with The Sims 4, and make you unable to save your game.

However, you can fix this problem simply by disabling Folder protection feature in your antivirus. If that doesn’t help, you might have to disable your antivirus completely before starting the game. In worst case scenario you might even have to remove your antivirus.

If removing the antivirus solves the problem, you should seriously consider switching to a different antivirus solution. Bitdefender is a great antivirus, and it has Gaming Mode feature, so it won’t interfere with your PC during the gaming sessions.


Solution 2 – Move your mods folder

Many users use various mods or CC to enhance their game. However, that can sometimes cause issues with saving, and if The Sims 4 won’t save, you might want to consider removing certain mods or CC.

To find out which mod or CC is causing the problem, it’s recommended to move them from their directory to Desktop or any other folder on your PC. Simply move all your mods to the Desktop and check if the problem is still there. If not, move the mods one by one or in batches to their original location.

Keep in mind that you’ll have to restart your game every time you move a mod or CC. Once you find the problematic mod, remove it, and the issue will be permanently resolved.


Solution 3 – Check the autosave file

Sometimes your autosave file can cause this and other similar errors to occur. If you have this problem, you need to check your autosave file by doing the following:

  1. Go to your save folder in Documents/Electronic Arts/Sims 4 folder and move the slot_00000001.save file. to your desktop. That is the autosave file.
  2. Launch the game, go to the load button on the main screen, and try loading one of your game files.
  3. If the load button isn’t there, start a new game.
  4. Play the game for a few minutes, save it, exit the game.
  5. Go back into the game, go to the load button, and see if your save games are available.

If the load button isn’t there, you can start a new game but can’t build anything, or ‘The game failed to save. Error Code: 0′ error message occurs when attempting to save the game, follow these instructions:

  1. Close the game, go to Documents/Electronic Arts/The Sims 4/cache, and delete all the cache files.
  2. Move your saves folder to your desktop, start a new game to create a new save folder.
  3. Move each save game from the folder on your desktop into the new one. Move one folder at a time and test to see if any of them still works. The slot_00000001.save file is usually the culprit.
  4. The Sims 4 keeps the latest saves you make. Remove the .ver0 from the end of the save game file that has the same slot number as the one that you just moved. It should now end only in .save. Then start the game and see if it loads and saves your progress. Keep trying that with each of the slot number of the save games.

Solution 4 – Repair the game

Sims 4 the game is currently in a state where saving isn't possible

If The Sims 4 won’t save your progress, the issue might be your installation. According to users, sometimes the installation can get corrupted and that can lead to this and many other errors. To fix the problem, you need to repair your game.

This is quite simple, and you just need to start Origin, locate The Sims 4 and choose Repair game option from the menu. Once the repair process is finished, the issue should be permanently resolved.

Few users reported that they had to reinstall Origin client and then repair the game in order to fix the problem, so in worst case scenario you might have to try that as well.


Solution 5 – Clean your registry

The Sims 4 won't save error code 0

Another cause for this problem can be your registry. If there are any bad entries in your registry, sometimes they might interfere with your system and cause this and other errors to occur. To fix the problem, you need to find and remove these registry entries.

This can be pretty hard to do manually, therefore it’s always better to use a dedicated tool such as CCleaner. This tool will scan your registry and remove any corrupt entries with ease. After running this tool, start The Sims 4 again and check if the issue is still there.


Solution 6 – Delete the Origin/The Sims 4 cache files

Over time, these files accumulate out-of-date or corrupted data and can cause various issues. Here’s where you can find the Origin cache files:

  • Origin folder in C:\Users\<username>\AppData\Local\
  • Origin folder in C:\Users\ <username> \AppData\Roaming
  • Go to Documents/Electronic Arts/The Sims 4/cache > delete all the cache files.

If you can’t see any files at these locations, unhide them. Go to the search menu, type folder, and then select Show hidden files and folders from the search results.

You can also access Local and Roaming directories by doing the following:

  1. Press Windows Key + R to open the Run dialog.
  2. To access the Roaming directory enter %appdata% and press Enter or click OK.
    The Sims 4 cannot save
  3. To access the Local directory, enter %localappdata% and click OKThe Sims 4 save error 510.

Solution 7 – Disable recently installed programs

Third-party applications can interfere with your game and cause many issues to occur. If The Sims 4 won’t save at all, the problem might be a third-party application. To fix the issue, it’s advised to find and remove the problematic application using the uninstaller software.

These applications are specially designed for removing software, and if you’re looking for a good uninstaller software, we suggest you consider Revo Uninstaller. Once you remove the problematic application with this tool, the issue should be resolved.


Solution 8 – Move options file

According to users, if The Sims 4 won’t save, the problem might be your options.ini file. To fix the problem, it’s advised to find this file and move it to the Desktop. To do that, follow these steps:

  1. Go to Documents directory and locate The Sims 4 folder.
  2. In there you should see options.ini file available.
  3. Move the options.ini file to your Desktop and try to start the game again.

If everything works fine after starting the game, it means that options.ini file was the problem.


Solution 9 – Enable Online Access and use Save As feature

If The Sims 4 won’t save, you might be able to fix the problem using this quick and simple workaround. According to users, they just enabled Online Access in the Other options of the menu.

In addition to enabling this option, be sure to use Save as option to save your game. Several users reported that this method worked for them, so we encourage you to try it out.

We hope these workarounds helped you fix save issues in The Sims 4. If you’ve come across other solutions to fix the save game bugs, list the troubleshooting steps in the comment section below.


Editor’s Note: This post was originally published in April 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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