Sorry we’re having trouble converting your PDF to a Word document [Fix]

Johnny Williams avatar. By: Johnny Williams
2 minute read
Sorry we're having trouble converting your PDF to a Word document

Home » Fix » Sorry we’re having trouble converting your PDF to a Word document [Fix]

Ever since 2013, Microsoft has offered us the possibility to edit PDF’s in Word. With just by a simple press of a button in the File section, you can load any PDF and edit it as if it were a Word file.

But there a few mishaps that may happen when doing this, and one of the most known is Sorry we’re having trouble converting your PDF to a Word document error.

This can be a big problem, but there’s a way to fix it.

What to do if PDF is not converting to Word correctly?

  1. Retain format
  2. Proof your PDF

1. Retain format

word

Your document might look perfect in any desktop PDF reader, given the fact that the reader will automatically use the correct fonts available on your local machine. However, your PDF reader may still need to substitute the missing fonts with different ones if you do not export the correct layout.

  1. Open Acrobat, click on Edit and select Preferences.
  2. Go to Convert from PDF under categories and select Word document.
  3. Click on Edit settings and select Retain Page Layout.
  4. Click OK.
  5. Restart Acrobat.

After doing that, check if Sorry we’re having trouble converting your PDF to a Word document error is gone.


2. Proof your PDF

PDF file trouble converting your PDF to a Word document

If you’re getting Sorry we’re having trouble converting your PDF to a Word document error while trying to convert your document, be sure to follow these guidelines:

  • Repair missing formatting.
  • Fix any line breaks.
  • Look for incorrect words.
  • Fix instances of multiple spaces.
  • Use common fonts.
  • Don’t use poor quality images or scans.

Additional tips:

When using the Export PDF service by Adobe, make sure you use the supported type of browser. For Microsoft Windows 10 you should be using Internet Explorer 11, Microsoft Edge, Chrome, or Firefox. Try saving the PDF file under the PDF/X standards, as this might fix your problem.

There you go, these are just a couple of solutions that might help you fix the Sorry we’re having trouble converting your PDF to a Word document error.

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