Virgin Media not connecting to Netflix [Solved]

by Elena Constantinescu
Elena Constantinescu
Elena Constantinescu
VPN Expert & Privacy Advocate
Elena started writing professionally in 2010 and hasn't stopped exploring the tech world since. With a firm grasp of software reviewing and content editing, she is always trying... read more
Affiliate Disclosure
  • Virgin Media is one of the biggest ISPs in the United Kingdom. But its customers must face various problems on occasion, like Internet connection slowdowns or bad ping.
  • If Virgin Media is not connecting to Netflix, there could be a problem with the ISP, Netflix, your Wi-Fi or Ethernet connection, or your device. Discover 13 possible solutions.
  • Visit our Virgin Media Troubleshooting Hub to fix more issues about this ISP.
  • Find the best products and services for streaming by joining our Streaming area.
Fix Virgin Media not connecting to Netflix

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Virgin Media is one of the biggest ISPs in the UK, providing Internet access to thousands of British residents. However, it occasionally runs into problems, just like any other ISPs.

Many users report that Virgin Media is not connecting to Netflix. It’s a streaming error that, fortunately, has many potential solutions. And we’re here to set you on the right path.

What do I do if Virgin Media is not connecting to Netflix?

1. Try using a different device

If Netflix is not working with Virgin Media, there might simply be a problem with the device you’re trying to it. To rule it out, temporarily switch to another device with Internet access, like a smartphone, tablet, or laptop.

Then, head over to and try loading the streaming service again.

2. Check your web browser

use incognito browser
  • Clear all browser data.
  • Use an incognito/private browsing session.
  • Switch to a different web browser.

A simple way to check if your web browser is the culprit is by deleting cookies and browser cache. A simpler alternative is to launch an incognito or private browsing session.

But that solution isn’t permanent since Netflix can only save your login data in normal browsing mode. That’s why we consider switching to a different web browser will help you overcome this issue.

We highly recommend Opera, it has a high-speed rate and is very easy to use and secure. Additionally, it has a built-in VPN that you can use to surpass geo-restrictions and keep your data completely private.

3. Install or reinstall the Netflix app

install Netflix app on Microsoft Store

Perhaps the streaming issue isn’t with your ISP or device, but with your browser. In that case, you can use the Netflix app to watch your favorite TV shows and movies online. If you can’t download the Netflix app, check out these workarounds.

4. Enable the Windows Update service

start Windows Update service
  • Press Ctrl+R, type services.msc, and press Enter.
  • Locate Windows Update on the list.
  • Right-click Windows Update and select Start.

If the Windows Update service isn’t running, you might not be able to use Microsoft Store apps, including the Netflix app. However, you can fix this problem by simply turning on the service.

5. Download and install Windows updates

run Windows Update
  • Click the Start button and search for Windows Update settings.
  • Enter Windows Update settings and click Check for updates.
  • Once it finishes looking for updates, click Download and install.

If Netflix is not loading on Virgin Media, you could try to fix this issue by just getting the latest security patches and hotfixes for your Windows 10 PC. Bookmark our Patch Tuesday Hub to stay in touch with the latest Windows Updates.

6. Update your network drivers

update drivers manually or automatically

Numerous PC-related problems can be immediately resolved by just downloading and updating your device drivers. To fix Netflix connection issues with Virgin Media, you should focus on updating the network drivers.

You can do this manually by searching for newer network drivers on your manufacturer’s website, or automatically by resorting to driver update software (the second option is much faster). If you can’t install drivers on Windows 10, there are ways to fix it.

7. Use a multimedia player

  • Download GOM Player and install it on your PC.
  • Run GOM Player.
  • Exit GOM Player.
  • Run the Netflix app.

It might seem a strange solution, but a lot of users said that it worked for them. Before launching the Netflix app from the Microsoft Store, run GOM Player.

What the tool does is prepare its audio and video codecs for media playback. After quitting GOM Player and launching Netflix, its app will use GOM’s codecs instead of its own.

Find out more about GOM Player, a freemium media player for Windows and Mac.

8. Connect in wired mode instead of Wi-Fi

If Virgin Media is not connecting to Netflix, there might be a problem with your wireless network connection. To quickly put this theory to the test, plug an Ethernet cable into your laptop, and try accessing Netflix again.

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If the streaming service works, you have to fix Wi-Fi issues before switching back to wireless mode. But if it doesn’t, you must troubleshoot your Ethernet connection.

9. Flush DNS and reset Winsock

how to flush DNS and reset Winsock

  • Run CMD as admin.
  • Type these lines (press Enter between each line).
    • ipconfig /flushdns
    • ipconfig /registerdns
    • ipconfig /release
    • ipconfig /renew
    • NETSH winsock reset catalog
    • NETSH int ipv4 reset reset.log
    • NETSH int ipv6 reset reset.log
    • Exit
  • Restart your PC.

10. Set the Virgin Media Hub from router to modem mode

enable modem mode on Virgin Media Hub 3
  • Connect your device to Hub 3 (with a cable or over Wi-Fi).
  • In a web browser, go to and log into the Hub 3 config panel.
  • Enter the Hub 3 password (the default code is printed on the bottom of the device).
  • Switch to Modem Mode, pick Enable Modem Mode, and Apply changes.

NOTE: In modem mode, your IP address changes from to

11. Change your DNS servers

set custom DNS servers

If you have never made any changes to your DNS servers, it means they are being controlled by Virgin Media. Using its exclusive DNS servers, Virgin Media translates the domain names of the websites you’re attempting to visit (including Netflix) into the associated IP addresses.

However, if the DNS servers are too slow, this could mean a poor page loading speed. Since Netflix is a resource-consuming streaming service, it requires the best possible page loading speed.

But you can leave behind Virgin Media’s DNS and configure DNS settings to enter custom servers.

We recommend using these free and secure DNS servers:

  • Google Public DNS
    • preferred (IPv4)
    • alternate (IPv4)
    • 2001:4860:4860::8888 preferred (IPv6)
    • 2001:4860:4860::8844 alternate (IPv6)
  • Cloudflare
    • preferred (IPv4)
    • alternate (IPv4)
    • 2606:4700:4700::1111 preferred (IPv6)
    • 2606:4700:4700::1001 alternate (IPv6)
  • OpenDNS
    • preferred (IPv4)
    • alternate (IPv4)
    • 2620:119:35::35 preferred (IPv6)
    • 2620:119:53::53 alternate (IPv6)

12. Use a VPN

PIA is a virtual private network solution created by Kape Technologies, which can help improve your Internet connection if Virgin Media is not connecting to Netflix.

If there’s an underline issue with the ISP, then you can connect to one of PIA’s VPN servers so that your Internet traffic is no longer being received, processed, and forwarded by Virgin Media. Besides, PIA is an excellent solution for fixing Virgin Media bad ping.

To make sure your Internet connection speed isn’t hampered, you can use PIA’s private DNS servers, port forwarding, and split tunneling. You can even use OpenVPN with UDP without encryption if necessary.

More about PIA:

  • +3,300 VPN servers in 48 countries
  • 10 simultaneous device connections
  • Can be installed on routers
  • Unlocks more Netflix libraries, including Netflix US
  • 24/7 live chat support
  • 30-day money-back guarantee (no free trial)

Private Internet Access

If Virgin Media isn’t connecting to Netflix, use PIA to fix this issue fast and easily.

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13. Get in touch with Virgin Media and Netflix customer service

Contacting the customer support of Virgin Media is the best way to identify the reason why it’s not loading Netflix.

While doing that, you can also contact Netflix to see if there’s a problem on their side, and not with your ISP. In that case, you just have to wait until Netflix fixes its issues.

Taking everything into account, there could be many reasons why Virgin Media isn’t working with Netflix: issues with the ISP, streaming service, your Wi-Fi or Ethernet connection, or your device.

No matter what the issue is, you should be able to fix it using one or more solutions from above. If Netflix is not loading channels on TiVo Box with Virgin Media, there are additional steps involved.

What can I do if Virgin Media Wi-Fi isn’t working?

If Virgin Media Wi-Fi isn’t working, reset your hardware, pick a different Wi-Fi router channel, and try other solutions.

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