FIX: Virgin Media WiFi connected but no internet access

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
Affiliate Disclosure
  • Certain aspects may cause your internet to crash even though Virgin Media WiFi is connected.
  • Our article explores the causes for this issue and offers a complex guide on how to fix it.
  • Find out all the tips and tricks of Windows 10 by visiting our thorough Windows 10 Section
  • Learn how you can troubleshoot your internet connection with our Network and Internet Hub.
To fix various PC problems, we recommend DriverFix:
This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Check all your drivers now in 3 easy steps:

  1. Download DriverFix (verified download file).
  2. Click Start Scan to find all problematic drivers.
  3. Click Update Drivers to get new versions and avoid system malfunctionings.
  • DriverFix has been downloaded by 0 readers this month.

Virgin Media is a UK-based broadband ISP that has experienced some issues with its Wi-Fi service from time to time. During certain periods of the year when online networks become very busy, internet blackouts cause Virgin Media customers to lose connectivity.

Here are a few potential fixes for Virgin Media Wi-Fi connections.

How to fix Virgin Media WiFi connected but no internet access

1. Use DriverFix

Rely on a high-quality software like DriverFix if you don’t want to miss an update ever again and if you enjoy smooth gaming activities at all time.

With this great tool you can scan your system at an amazing speed and get a detailed report of what drivers are out of date. You have over 18 million driver files that you can download in order for your PC to be running like new.

You don’t need to remind yourself to update your drivers because the schedule manager feature is in charge of notifying you about any new patches.

Another important characteristic that you’ll definitely enjoy is that you can backup your drivers in a compressed zip file.



Keep your PC up to date with this advanced tool that offers you over 18 million driver files to download!

Check priceVisit website

2. Check Virgin Media Service Status

Virgin Media confirmed the issues pertaining to Windows 10 PCs losing their Virgin Wi-Fi connections in December 2016. The issue arose after a Windows update and has something to do with PCs not detecting address systems.

As such, check the Virgin Media service status to find out if there are any known issues about connectivity in your region. (You can click here to open the Virgin Media service status page.)

3. Use Private Internet Access

Private Internet Access is the streaming software that allows you to stream your favorite movies and Netflix shows in complete safety thanks to the high-quality VPN.

With this tool you get unlimited bandwidth for streaming and you can be sure that your internet activity is not tracked and you IP address is not exposed.

The amazing technology that is created upon allows Private Internet Access to host servers in 129 locations, meaning 77 countries, including the United States.

Private Internet Access

Private Internet Access

Enjoy your Netflix shows with a tool that makes the streaming experience fun and secure!

Check priceVisit website

3. Open the Virgin Media Page at Downdetector

Downdetector is another good site to check for Virgin Media Wi-Fi issues. This is a website that provides real-time overviews for outages for ISPs and other web services. Click here to open the Virgin Media page on that site.

Even though Virgin was supposed to have fixed its Wi-Fi service by mid-January, its Downdetector page currently highlights that the Virgin Media ISP still has notable internet connection outages.

It also highlights that those in London, Birmingham, Manchester and York will probably find their connections down. If you’re in one of the red regions, consider getting in touch with Virgin Media customer support for further details about when your Wi-Fi connection will be restored.

4. Restart Your Hardware

You can also try a few fixes yourself. One of the more basic fixes is to restart all your hardware, include restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. Then open your browser in Windows again to see if the connection is fixed.

5. Change the Wi-Fi Router Channel

  1. Open this page on the NirSoft website and click Download WifiInfoView to add WifiInfoView to Windows.
  2. Switch your router to a channel that other networks aren’t using so much.
  3. Open the Command Prompt by pressing the Win key + X hotkey and selecting Command Prompt from the menu.
  4. Enter ipconfig into the Command Prompt and press Return. The Command Prompt will list connection details as below.
  5. Copy your Default Gateway number listed in Command Prompt by clicking Ctrl + C. 
  6. Paste Default Gateway number into the URL browser bar and then press Return. That will open your router page as below, which tells you which wireless channel you’re on.
  7. Click Wireless on that page and enter the required authentication.
  8. Select a Basic Wireless Settings tab that includes a Standard Channel drop-down menu.
  9. Click that drop-down menu to choose an alternative router channel from there.

Other wireless networks sharing the same channel as yours can interfere with your signal, so changing the Wi-Fi router channel might fix the Virgin Media connection. This is how you can switch your Virgin Media Wi-Fi router channel.

6. Run the Internet Connections Troubleshooter

  1. Enter troubleshooter into the Cortana search box and select Troubleshooting.
  2. Select Network and Internet to open a list of troubleshooters.
  3. Then select Internet Connections to open the window shown below.
  4. When you press the Next button, the troubleshooter might fix your VM Wi-Fi connection.

Whenever it happens you notice that even though Virgin Media WiFi is connected you still have no internet access, you should try one of the solutions we presented you with in this article.

You can trust that at least one of them will fix your issue and your internet connection will be established as soon as possible. Don’t forget to also access Virgin Media’s Help and Support pages.

We want to hear more from you on this subject so leave us a comment in the section below.

This article covers:Topics: