FIX: Virgin Media WiFi connected but no internet access

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • Certain aspects may cause your internet to crash even though Virgin Media WiFi is connected.
  • Our article explores the causes for this issue and offers a complex guide on how to fix it.
  • Find out all the tips and tricks of Windows 10 by visiting our thorough Windows 10 Section
  • Learn how you can troubleshoot your internet connection with our Network and Internet Hub.
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Virgin Media is a UK-based broadband ISP that has experienced some issues with its Wi-Fi service from time to time. During certain periods of the year when online networks become very busy, internet blackouts cause Virgin Media customers to lose connectivity.

Here are a few potential fixes for Virgin Media Wi-Fi connections.


How to fix Virgin Media WiFi connected but no internet access

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2. Check Virgin Media Service Status

Virgin Media confirmed the issues pertaining to Windows 10 PCs losing their Virgin Wi-Fi connections in December 2016. The issue arose after a Windows update and has something to do with PCs not detecting address systems.

As such, check the Virgin Media service status to find out if there are any known issues about connectivity in your region. (You can click here to open the Virgin Media service status page.)


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3. Open the Virgin Media Page at Downdetector

Downdetector is another good site to check for Virgin Media Wi-Fi issues. This is a website that provides real-time overviews for outages for ISPs and other web services. Click here to open the Virgin Media page on that site.

Even though Virgin was supposed to have fixed its Wi-Fi service by mid-January, its Downdetector page currently highlights that the Virgin Media ISP still has notable internet connection outages.

It also highlights that those in London, Birmingham, Manchester and York will probably find their connections down. If you’re in one of the red regions, consider getting in touch with Virgin Media customer support for further details about when your Wi-Fi connection will be restored.


4. Restart Your Hardware

You can also try a few fixes yourself. One of the more basic fixes is to restart all your hardware, include restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. Then open your browser in Windows again to see if the connection is fixed.


5. Change the Wi-Fi Router Channel

  1. Open this page on the NirSoft website and click Download WifiInfoView to add WifiInfoView to Windows.
  2. Switch your router to a channel that other networks aren’t using so much.
  3. Open the Command Prompt by pressing the Win key + X hotkey and selecting Command Prompt from the menu.
  4. Enter ipconfig into the Command Prompt and press Return. The Command Prompt will list connection details as below.
  5. Copy your Default Gateway number listed in Command Prompt by clicking Ctrl + C. 
  6. Paste Default Gateway number into the URL browser bar and then press Return. That will open your router page as below, which tells you which wireless channel you’re on.
  7. Click Wireless on that page and enter the required authentication.
  8. Select a Basic Wireless Settings tab that includes a Standard Channel drop-down menu.
  9. Click that drop-down menu to choose an alternative router channel from there.

Other wireless networks sharing the same channel as yours can interfere with your signal, so changing the Wi-Fi router channel might fix the Virgin Media connection. This is how you can switch your Virgin Media Wi-Fi router channel.


6. Run the Internet Connections Troubleshooter

  1. Enter troubleshooter into the Cortana search box and select Troubleshooting.
  2. Select Network and Internet to open a list of troubleshooters.
  3. Then select Internet Connections to open the window shown below.
  4. When you press the Next button, the troubleshooter might fix your VM Wi-Fi connection.

Whenever it happens you notice that even though Virgin Media WiFi is connected you still have no internet access, you should try one of the solutions we presented you with in this article.

You can trust that at least one of them will fix your issue and your internet connection will be established as soon as possible. Don’t forget to also access Virgin Media’s Help and Support pages.

We want to hear more from you on this subject so leave us a comment in the section below.


FAQ: Learn more about WiFi connection

  • Why is my WiFi showing connected but no Internet?

There are various causes that may generate such a problem and we’ve discussed all of them along with the corresponding solutions in our guide on fixing Windows 10 WiFi connected but no internet access.

  • Why isn’t my Virgin Media internet working?

Due to intense internet traffic Virgin Media internet might crash, see how you can fix this problem in our article about what to do when Virgin Media WiFi is connected but there’s no internet.

  • Why does my laptop say no Internet access?

Certain elements might block your laptop from connecting to the internet even though your WiFi is connected, see how you can solve this issue with our thorough guide on fixing Windows 10 has WiFi but I can’t access the Internet.

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