Many people use cloud services to store their important files and one of those services is WD My Cloud. Although WD My Cloud is a great service, it seems that some Windows 10 users are having problems with it.
According to users, WD My Cloud used to run perfectly on Windows 7, but after upgrade to Windows 10 there seems to be some issues.
Today we’re going to try to resolve this issues. If you’re having problems with WD My Cloud you might want to try one of the following solutions.
How can I fix WD My Cloud issues in Windows 10?
- Add My Cloud to the list of credentials
- Modify the Registry
- Change Internet Protocol Version 4 (TCP/IPv4) settings
- Perform a Network Reset
Solution 1 – Add My Cloud to the list of credentials
- Open Control Panel > User Accounts and go to the Credential Manager.
- Next choose Windows credentials and click on Add a Windows credential.
- In the Internet address field enter the name of your My Cloud device.
- In the Username field enter the username that you use to access My Cloud.
- In the Password field enter your password.
- After you’ve saved your changes restart your computer and try accessing My Cloud again.
We have to mention that some users advise not to use PIN, so instead of using PIN make sure that you use your username and password.
Solution 2 – Modify the Registry
If adding WD My Cloud to the list of credentials didn’t solve the problem, you can try with one simple registry tweak. To perform this registry workaround, follow these steps:
- Using Registry Editor can cause some damage to your operating system if not done properly, so if you’re going to use it make sure that you do it carefully.
- Open Registry Editor. You can open it by pressing Windows Key + R and typing regedit.
- When the Registry Editor opens navigate to:
- Next, on the right side you need to create a new DWORD called AllowInsecureGuestAuth
- Edit the AllowInsecureGuestAuth DWORD you’ve just created and set its new value to 1.
- Close Registry Editor and restart.
Solution 3 – Change Internet Protocol Version 4 (TCP/IPv4) settings
If your shares don’t show up like they did on Windows 10, you might want to try the following steps:
- Open Control Panel.
- In Control Panel go to Network & Internet > Network and Sharing Center.
- In Network and Sharing Center go to Change Adapter Settings.
- Find the adapter that you’re currently using, right click it and choose Properties.
- Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
- When Properties window opens go to Advanced > WINS.
- Click on Enable NetBIOS over TCP/IP and click OK to save your settings.
Solution 4 – Perform a Network Reset
This is a rather simple and quick fix that had a lot of succes for many users. To try it yourself, follow the steps:
- Press the Windows Key +I
- Windows Settings should appear. There select Network & Internet
- In the left panel select Status
- In the bottom, the last option should be Network Reset. Click on it and then confirm with Reset Now
That’s about it. We hope this article helped you solve your problems with WD My Cloud on Windows 10.
If you have any questions or if you found another way to solve the problem, just reach for the comments section below.
Editor’s Note: This post was originally published in November 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensivenessEditor's Note: This article was originally published in November 2015 and was revamped and updated in October 2019 for freshness, accuracy, and comprehensiveness.