Intel working to fix Windows 10 2004 Optane memory bug

Don Sharpe
by Don Sharpe
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  • Intel acknowledges the existence of an Optane memory issue causing problems for some Windows 10 2004 users.
  • The company says it's partnering with Microsoft to fix the Optane/Windows 10 2004 compatibility issue. 
  • Are you still encountering bugs when you try updating your OS? Check out our Windows  Update Errors section for help!
  • Visit the Windows 10 page for more news and updates related to the OS.
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Windows 10 2004 Optane bug

Windows 10 2004 finally came out on May 27 with plenty of new features. It introduced a much-revamped Cortana app with enterprise-oriented capabilities, reserved storage improvements, and even the ability to troubleshoot your PC in safe mode by signing in via Windows Hello.

But Windows 10 2004 installation didn’t go smoothly for some users. Multiple issues caused (and still are causing) update failure, with Microsoft putting many of the affected devices on a compatibility hold.

An Intel Optane memory is the latest to affect users of the Windows 10 May 2020 Update.

According to Windows Latest, the microchip maker acknowledged the existence of the compatibility issue.

Intel to fix the Windows 10 2004 Optane memory issue

An Intel spokesperson who spoke with Windows Latest confirmed that the company, in partnership with Microsoft, is developing a solution.

On May 31, 2020, Microsoft acknowledged the problem after a user had tweeted about it.

The company confirmed the likelihood that the Intel Optane may be incompatible with the May 2020 update. It also suggested to the user that installing the latest Intel driver for the hardware might help.

According to Intel, it appears the Optane memory compatibility issue hasn’t affected a lot of users, though.

The company’s spokesperson added that users of Optane SSDs or server products didn’t experience the issue.

As a rule of thumb, you can always uninstall any application that causes compatibility problems with otherwise healthy hardware or hardware drivers. That can be an option as you wait for Intel and Microsoft to roll out a permanent solution.

Alternatively, users that have noticed an Optane M10 or H10 issue after updating to Windows 10 2004 can try to repair the system.

To do that, go to Programs and Features and choose Intel Optane Pinning Explorer Extensions. Next, click Repair.

Have you encountered any driver compatibility issue while updating to Windows 10 2004? You can always share your experience in the comments section below.