Windows 10 April Update triggers black screen issues [FIX]

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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Windows 10 April Update black screen

The Windows 10 April Update brings a plethora of new features and improvements that will definitely impress users. This new OS version also brought along a series of bugs of its own. We already compiled a list of the most common Windows 10 April Update bugs, but we recently came across new reports that suggest there’s a new issue to be added on the list.

If you encountered black screen issues shortly after installing the latest Windows 10 OS version, well, you’re not the only one. For example, one Windows 10 users reported that black screen issues made his Asus computer unusable just 30 minutes after installing the Windows 10 April Update.

Yup. Been over 30 minutes now and it’s still a black screen. Only thing I can do is move my mouse around. #Windows10April2018Update windows update broke my laptop. @Windows @WindowsSupport @ASUSUSA

This is not the only report about black screen issues on Asus computers. Indeed, it seems that this problem occurs more frequently on Asus machines. If you’re experiencing similar issues, maybe the troubleshooting guides listed below will help you fix them:

Did you encounter any black screen issues after installing the latest Windows 10 OS version on your computer? Let us know in the comments below.


  • i’m getting an intermittant black screen for a couple of seconds every few minutes on a 10 month old Dell pc, haven’t noticed any other issues yet

  • The latest Microsoft upgrade completely trashed my computer. Once the update was complete – the computer was blank with no access to restore to a past point in time.

    – Screen – Black.
    – Recycle Bin (the only Icon on the uper left desktop) – no access with either right or left click.
    – Microsoft Logo Start Button – no color – no click function, no access.
    – Search magnifying glass on tool bar – no click function, no access
    – Internet icon on toolbar – no access (either wireless or hardwired plugged into router)
    – Battery icon on toolbar – seems to be working.
    – Volume control on tool bar – no access up or down.

    Any attempt to access files has resulted in this dialog box:

    C:Windowssystem32configsystemprofileDesktop refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again.

    Obviously the disk is the C: drive and has never been removed.

    I have no network.

    The computer has no internet access – as mentioned above. (and yes, everything else in my place is currently connected to my wireless – so I know it’s the computer – not my internet).

    Honestly, for Windows 10 – after perhaps tens, maybe even hundreds of 1,000 of hours’ worth of development, beta testing and several years of commercial application – to completely trash my Acer Notebook Computer like this – is unbelievable and totally unacceptable.

    I have already spend hours clicking any and everything on the computer to try and resolve. Did the Ctrl+Alt+Del and opened Task Manager, gone into the bios, restarted many times, looked for a resent point (none available, it was wiped out with the files) and even watched – several times now, the entire upgrade process attempt over again. All the while, offering calming messages like, “Leave everything to us” and “Making sure your apps are good to go.” And then it goes to a black screen.

    Microsoft – get this resolved. This is your upgrade. This is your fault.

    No more updates until this is fixed.