Windows 10 users can’t connect to the Internet, Microsoft is investigating the issue

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
Affiliate Disclosure

Tens of thousands of Windows 10 users haven’t been able to connect to the Internet for the past three days. Microsoft has officially acknowledged this issue and is working on a fix.

The Redmond giant hasn’t offered too many details about this problem. The company’s forum moderators offered only general workarounds, leaving the impression that they don’t actually know what the root-cause of this problem is, let alone the solution.

Windows 10 Internet connection issues

We are looking into reports that some customers are experiencing difficulty connecting to the Internet. We recommend customers restart their PCs, and if needed, visit [this support page]. To restart, select the Start button from the taskbar, click the Power button and choose Restart (not Shut down).

Many people believe that the culprit for these issues is the latest Windows 10 update, KB3201845. However, users began reporting these bugs before Microsoft rolled out the recent update. For example, this user complained about Wi-Fi issues on December 8, one day before Microsoft pushed KB3201845: “I have a new computer and after working perfectly for 2 months it is now telling me I do not have a valid IP configuration“.

Moreover, these annoying Wi-Fi connection issues are also affecting Windows 7 and 8.1 users. However, the latest Windows 7 update was released on November 15. For the time being, there is no clear information as to what exactly is causing these Internet connectivity problems.

Some users suggest that their computers are unable to retrieve IP addresses and DNS servers from their routers.

How to fix Windows 10 IP configuration issues

The good news is that you can quickly fix these Internet connection issues. For more information, check out our dedicated article on how to fix the “Wi-Fi doesn’t have valid IP configuration” error message.

This was so very useful after 2 hour struggling with a non- valid IP address, and a mobile phone for internet access, following a million rabbit warrens. Thank you so very much.

Follow the troubleshooting steps listed in that article and tell us which solution worked for you.


Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

This article covers:Topics: