KB3163018 update for Windows 10 fails to install, causes a problem with OneDrive & more

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Microsoft released cumulative update KB3163018 for Windows 10, as a part of  June’s Patch Tuesday. At first look, the update is not so significant for regular users, as it just fixes some known problems in Microsoft Edge, IE 11, Cortana, and some other system’s features.

However, this update is actually more serious than we thought, because  besides fixing some minor issues, it also brought some problems of its own! Over the course of past two days, Microsoft’s Community forums became flooded with various users’ complaints about issues caused by the most recent cumulative update.

Windows 10 cumulative update KB3163018 reported problems

Most complaints refer to failed installation of the update. A lot of users reported that they were actually able to download the update, but when it came to installing, it simply failed. Although this doesn’t look like an issue that could do harm to people’s PCs, it actually can cause a big mess.

When installation of the update fails, Windows Update will automatically re-attempt to install it, which can lead into some kind of loop, that can prevent Windows from installing further updates. Since Windows 10 is all about updates, that’s something users would definitely like to fix as soon as possible.

Microsoft didn’t say anything about this issue yet, so the solution remains unknown. We can recommend you to use the WUReset script to fix this issue, but we cannot guarantee it will work.

While failed installs bother most users, there are a few people who actually installed the update, but encountered some issues caused by the patch itself.

One user of the Community forums said that the power icon on his computer disappeared upon installing the update. Unfortunately, no one had a proper solution for this issue, but a good thing is that nobody else reported the same problem, so we assume this flaw affected just the majority of users.

Another reported issue is the problem with OneDrive after installing KB3163018. Namely, one user reported on the forums that all his OneDrive files disappeared after the update. A Microsoft Engineer actually reached to him, but his solution was apparently useless.

That would be all for our KB3163018 issues report, as you can see failed installation it the main problem, but this issue has been a common sight in Windows 10 updates since day one, so users should not be so surprised by it. In case you encountered some issue we didn’t cover here, please feel free to share it with us in the comments.

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  • Since this update hit my PC I have been unable to connect to my office VPN using SonicWall NetExtender, have tried everything even getting a new Cisco VPN at work but that didn’t work. So back to desperately trying to find a solution to the NetExtender issue.

    • I have the same issue. Every time I want to use my VPN I’ve to uninstall the update. Then I power off my machine and it re-installs the update. I’m then caught in a loop.

  • I get the BSOD and the message “Driver IRQL Less Than Equal (dxgmms1.sys)” any time I maximize my screen on FB, Youtube or wherever. I uninstalled the KB3163018 update and all works again.

  • We are seeing issues with application failing to communicate with TLS due to certificate errors. Uninstalling the patch and communication is restored.

  • My problem after this update appears to be with the Sleep Mode; it hangs and doesn’t properly shut down when I activate sleep mode – the system remains powered on, but the monitor goes dark. Conversely, if it manages to enter sleep mode, it won’t wake into Windows – again, the system powers up, but it never loads the OS. Either that, or its simply causing my monitor not to display the desktop properly. I’m just tired of always fighting with issues, and spending my time fixing them, every time they update something – which is every blasted week.

  • I’m not sure what is going on with my pc after this update but on XPS 8700 Dell Windows 10 Pro using performance MX Logitech mouse, well the mouse buttons appear dead or at the very least running so slow the pc has become unusable. Also seems to click on things I haven’t even touched. Tried getting rid of the update to fix the issue… but it hasn’t. Nice work Microsoft. 3 hours of my day gone and counting…

  • DirectX bluescreens my system (in DXGMMS1.sys) every time I maximize a video, e.g. youtube or netflix. This is a dell precision 4700 laptop with nvidia K1000M running 2560 pixel display. If I set resolution to 1920, it’s fine. I had to use group policy editor to disable automatic updates. I feel bad for people without Windows 10 pro because they can’t do that.

  • Tons of apps are not working, calculator, store, photos (YES PHOTOS), phone computer app, Groove music, Skype, maps, messaging, money, movies & tv, news, phone, phone companion, skype video, weather, etc. Some aren’t a big deal, but my photos!!!!!!! I have seriously had problem after problem with Windows 10, from start button not working, to the store app not working previously, to not being able to see pictures in just the file folder. I’m not a tech person which is why I bought a product that was user friendly (supposedly), I could have figured out Mac by now.

  • Won’t install at all. My system restarts several times just to get rid of this update then reporting a fail.

  • I am actually having a problem if i install it my Emails stop working complaining unsupported encryption issue for incoming emails. I am using SSL for incoming emails