FIX: Windows 11 shutdown box keeps popping up randomly

by Kazim Ali Alvi
Kazim Ali Alvi
Kazim Ali Alvi
Author
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows. And at times, unscrewing the device to take... read more
Affiliate Disclosure
  • Several users have reported that the shutdown box keeps popping up randomly, ever since they upgraded to Windows 11.
  • To fix the issue, try updating the Windows, scanning for malware, running the SFC and DISM scan, uninstalling conflicting applications, amongst other methods listed below.
  • Also, find out all the ways you can shut down Windows 11.
Shutdown box pops up randomly in Windows 11

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The shutdown box can be quickly launched via the keyboard shortcut to sign out, switch users, shutdown, restart, or put the computer to sleep. However, several users have reported that it keeps popping up randomly in Windows 11.

It not just affects your Windows experience but is also detrimental to making progress while working on the system. And, the worst part is that there is not enough credible information available on the web to resolve the problem.

Therefore, we have decided to dedicate this guide to list out the causes and walk you through the most effective fixes to keep the Windows 11 shutdown box from popping up randomly.

What causes the Windows 11 shutdown box to pop up randomly?

There are a lot of issues that cause the Windows 11 shutdown box to show up randomly, even when you are not pressing any keys or for that matter, even using the computer. Given below are the most likely problems causing the error on your PC:

  • Bug in the current version of Windows 11
  • Corrupt system files
  • Conflicting applications
  • System infected with malware or virus

The causes listed above should provide you with a basic insight and help troubleshoot the problem. In case you are able to identify the issue, execute the relevant fix in the next section. Otherwise, follow the steps in the listed sequence to quickly eliminate the error.

What do I do if the shutdown box keeps popping up in Windows 11?

1. Restart your Windows 11 PC

Note icon
NOTE
Instead of following the steps below, you can also restart the Windows 11 PC from the shutdown box when it pops up.

  1. Navigate to the desktop and press Alt + F4 to launch the Shutdown Windows box. Click on the dropdown menu and select Restart from the list of options.Restart to fix Windows 11 shutdown box issue
  2. Click on OK to restart the PC.Confirm restart

If you are facing this issue for the first time, it could be a bug that can be fixed by a simple restart. After you reboot the system, check if the Windows 11 shutdown stops popping up.

2. Update Windows 11

  1. Press Windows + I to launch the Settings app, and select Windows Update from the list of tabs listed in the navigation pane on the left.Windows Update to fix Windows 11 shutdown box
  2. Next, click on Check for updates on the right to scan if there’s a newer version of the OS available.Check for updates
  3. Click on Download & install, if an update appears.Download & instll update to fix Windows 11 shutdown box

After going through several forums, we discovered that it was a problem in the current version that caused the shutdown box to pop up randomly in Windows 11.

Microsoft is known to address these bugs and release a patch for them in the subsequent versions. Therefore, we recommend that you update the OS and check if the error is fixed.

3. Uninstall any recent OS updates

  1. Press Windows + I to launch Settings, and select the Windows Update tab from the navigation pane on the left.Windows Update tab to fix Windows 11 shutdown box
  2. Click on Update history under More options on the right.Update history
  3. Next, click on Uninstall updates.Uninstall updates to fix Windows 11 shutdown box
  4. Now, locate and select the problematic update from the list, and click on Uninstall at the top.Select update
  5. Click Yes on the confirmation box that pops up.Confirm uninstall to fix Windows 11 shutdown box

If you couldn’t find a newer version in the previous method, uninstalling the current update and reverting to the last version of the OS could prevent the shutdown box from randomly popping up in Windows 11.

4. Run SFC scan and DISM tools

  1. Press Windows + S to launch the Search menu, enter Windows Terminal in the text field at the top, right-click on the relevant search result, and select Run as administrator from the context menu.Launch Windows Terminal to fix Windows 11 shutdown box
  2. Click Yes on the UAC (User Account Control) prompt that pops up.Click Yes
  3. Next, click on the downward-facing arrow at the top, and select Command Prompt from the list of options. Alternatively, you can hit Ctrl + Shift + 2 to launch Command Prompt in a new tab.Open Command Prompt to fix Windows 11 shutdown box
  4. Type the following command and hit Enter to perform the SFC scan:sfc /scannowRun SFC scan to fix Alternatively, you can hit Ctrl + Shift + 2 to launch Command Prompt in a new tab.
  5. After the scan is completed, execute the following three DISM commands individually. It basically means that you have to type/paste these one a time and hit Enter after each:DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealthRun DISM tool to fix Windows 11 shutdown box

The SFC (System File Checker) scan looks for corrupt system files on the computer, and if any are found, they are replaced with their cached copy stored on the drive.

While, the DISM (Deployment Image Service and Management) tool scans for any kind of corruption and other issues that might be affecting the functioning of the OS, and eliminates them.

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After running both the scans, check if the shutdown box stops popping up randomly in Windows 11. Alternatively, you can try Restoro which is more advanced than Windows built-in tools.

5. Scan for malware

  1. Press Windows + S to launch the Search menu, enter Windows Security in the text field at the top, and click on the relevant search result that appears.Launch Windows Security to fix Windows 11 shutdown box
  2. Click on the Virus & threat protection option.Virus & threat protection
  3. Now, click on Scan options.Scan options
  4. Select the Full scan option and click on Scan now at the bottom.Run full scan to fix Windows 11 shutdown box

6. Remove conflicting applications

  1. Press Windows + I to launch Settings, and select Apps from the tabs listed in the navigation pane on the left.Apps tab to fix Windows 11 shutdown box
  2. Click on Apps & features on the right.Apps & features
  3. Locate the conflicting app, click on the ellipsis next to it, and select Uninstall from the menu.Uninstall app to fix Windows 11 shutdown box
  4. Finally, click Uninstall in the confirmation prompt that pops up.Confirm Uninstall

If you recently started encountering the error, it could be just as well be an app that’s conflicting with the functioning of the OS.

Make a list of all the apps that were installed around the time you first encountered the error. Now, start uninstalling the apps one at a time, restart the computer after each for the changes to fully come into effect, and check if the issue is eliminated.

Once you identify and uninstall the conflicting app, reinstall the other ones that were removed during the troubleshooting process.

7. Perform a system restore

Note icon
NOTE
Make sure to save any open files to avoid losing data, since the computer would restart during the restore process.

  1. Press Windows + S to launch the Search menu, enter Create a restore point in the text field at the top, and click on the relevant search result that appears.Create a restore point
  2. Next, click on the System Restore button.System restore to fix Windows 11 shutdown box
  3. Select the Choose a different restore point option and click on Next.Choose a different restore point
  4. Now, select a restore point from the list, and click on Next at the bottom.Select Restore point from the list
  5. Finally, verify the details and click on Finish to start the restore process.Start system restore process

If none of the methods listed above helped eliminate the issue causing the shutdown box to pop up randomly in Windows 11, restoring the system could help.

When you perform a restore, the idea is to take back the system to a point when the error didn’t exist. Note that this doesn’t affect the stored files, although, recent apps or configured settings may be removed.

What are the different ways I can shut down a Windows 11 PC?

Most of us have been using the same method to shut down, probably ever since we got our first Windows PC. But, knowing the alternate ways helps quickly shut down the system, no matter the state or even if the mouse or keyboard are not working.

To learn that, check our dedicated guide that lists the different ways you can shut down a Windows 11 PC. Also, find out how to schedule system shutdowns.

These are all the ways you can fix issues causing the shutdown box to pop up randomly in Windows 11. Besides, if these don’t work, you can roll back to the previous iteration.

In case you are facing issues shutting down the computer, learn how to fix the problem.

Tell us which fix worked and your experience of Windows 11 thus far, in the comments section below.

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