Windows Media Player doesn’t find album info? Here’s how to fix it

Matthew Adams
by Matthew Adams
Windows & Software Expert
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windows media player doesn't find album info

Users can usually get album info in Windows Media Player by right-clicking an album and selecting Find Album info. However, some users have stated that Windows Media Player doesn’t find any music info.

Consequently, WMP doesn’t display music info for their tracks. This is how users can fix WMP when it doesn’t find album info.

What to do if Windows Media Player won’t find album info

  1. Edit the Hosts File
  2. Refresh Windows Media Player’s Database
  3. Reinstall Windows Media Player

1. Edit the Hosts File

Windows Media Player’s missing album info is often due to a modified hosts file that contains IP address details for the service the software gets its music details from.

Users have confirmed that editing the IP address within the hosts file can fix WMP‘s album info. This is how users can edit the hosts file.

  1. First, open File Explorer with the Windows key + E keyboard shortcut.
  2. Enter C:WindowsSystem32driversetc in File Explorer’s address bar and press Return.
  3. Right-click hosts.txt and select Open with > Notepad.
  4. Then find the line in the hosts file that includes: redir.metaservices.microsoft.com.
    Windows Media Player album info hosts file
  5. If the numbers 0.0.0.0. precede redir.metaservices.microsoft.com, edit them to 2.18.213.82. Thus, the line should then be: 2.18.213.82 redir.metaservices.microsoft.com.
  6. Click File > Save as to open the window below.
    save as Windows Media Player album info
  7. Select to save the file to the desktop.
  8. Press the Save button.
  9. Right-click the hosts.txt file on the desktop and select Rename.
    hosts file rename Windows Media Player album info
  10. Delete the txt extension from the file title.
  11. Thereafter, right-click the hosts file on the desktop and select Copy.
  12. Open the path C: > Windows > System32 > drivers > etc in File Explorer again.
  13. Then right-click an empty space within the hosts folder and select Paste.

hosts file paste Windows Media Player


2. Refresh Windows Media Player’s Database

Missing album info might also be due to a corrupted WMP database. So, rebuilding Windows Media Player’s database has also fixed album info for some users. Users can rebuild WMP’s database as follows.

  1. Open Run with its Windows key + R keyboard shortcut.
  2. Enter %LOCALAPPDATA%MicrosoftMedia Player in the Open text box and click OK to open File Explorer as in the snapshot directly below.
    media player directory Windows Media Player album info problems
  3. Select all the files in that folder by holding the Ctrl key. However, do not select subfolders.
  4. Then press the Delete button to erase the selected folder content.
  5. Opening Windows Media Player will then rebuild the database.

3. Reinstall Windows Media Player

In addition to the above resolutions, users can also try reinstalling Windows Media Player. However, users need to turn WMP off and back on to reinstall it. Follow the guidelines below to reinstall WMP.

  1. Open the Run window.
  2. Enter appwiz.cpl in Run’s Open text box and click OK.
    uninstall application Windows Media Player album info
  3. Click Turn Windows features on or off to open the window in the snapshot directly below.
    windows features window Windows Media Player album info
  4. Expand the Media Features category as shown below.
    windows media player disable Windows Media Player album info
  5. Then deselect the Windows Media Player check box.
  6. Click the OK button.
  7. Restart Windows after turning off WMP.
  8. Thereafter, open the Windows Features window again.
  9. Select the Windows Media Player check box and click OK to reinstall WMP.

Those are three resolutions that will probably fix missing album info in Windows Media Player in Win 10 and 8 at least. However, remember that Microsoft has confirmed it has stopped supporting the metadata service for WMP in Windows 7.

Consequently, Windows 7’s WMP no longer displays a new genre, title, cover art, director, and artist metadata.

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