Full Fix: Windows Store cache may be damaged

By: Ivan Jenic
7 minute read

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Windows Store is the essential part of Windows 10, and is even more important in Windows 10 S. Almost every Windows 10 user uses at least one app or game from the Windows Store. So, any potential problems with this feature may spoil the user experience.

One of the most common issues related to the Windows Store is the error messageWindows Store Cache may be damaged”. This error can affect the Windows Store in various ways, but most of the time, users are unable to download and update apps.

What do to if Windows Store cache is damaged

Windows Store cache may be damaged message will prevent you from downloading applications from the Windows Store. Speaking of Windows Store issues, here are some similar issues that users reported:

  • Windows Store cache broken – Your cache might be broken and that can cause various errors to appear. However, you can fix that by disabling your antivirus.
  • Windows Store cache and licenses may be corrupt – If you encounter this message on your PC, be sure to install the latest update and check if that helps.
  • Windows Store cache won’t reset – Sometimes you might have issue resetting Windows Store cache. If that happens, try to manually create the cache folder.
  • Windows Store cache is missing – Several users reported that their Windows Store cache is missing. If you have this problem, try creating a new user account and check if that helps.

Solution 1 – WSReset

The first logical solution for resolving this issue is running the WSReset script. This tool completely resets the Windows Store, and resolves potential issues on the way (hopefully). So, it might be helpful with dealing with this problem, as well.

Here’s exactly what you need to do to reset the Windows Store:

  1. Go to Search and type wsreset, and press Enter.
    Windows Store cache broken
  2. Wait until the process is finished.
  3. Restart your computer.

Now, open the Store, sign-in to your Microsoft Account again, and see if you’re able to download and update apps once again. If the problem is still there, move on to another solution.


Solution 2 – Check your antivirus

Windows Store cache won't reset

In some cases, it’s possible that your antivirus software is interfering with Windows Store. If you keep getting Windows Store cache may be damaged message, it’s possible that your antivirus is blocking access to certain files causing this issue to occur.

To solve the problem, users are suggesting to check your antivirus and disable certain features. After doing that, check if the issue is still there. If that doesn’t help, you might have to disable your antivirus software completely and check if that solves the problem.

If not, your final choice would be to uninstall your antivirus software. Once you uninstall your antivirus, check if the issue is still there. If not, you might want to consider switching to a different antivirus solution. There are many great antivirus tools on the market, but if you’re looking for an antivirus that won’t interfere with your system, we suggest to try out BullGuard.


Solution 3 – Rest Store cache

If resetting the Windows Store didn’t help, let’s try resetting the Store cache. Here’s exactly what you need to do:

  1. Enable View Hidden Folders.
  2. Copy-paste this path in the Windows File Explorer address bar, but replace <username> with your account name:
    • C:\Users\<username>\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalState
  3. Rename the Cache folder from the LocalState folder. It’s your choice how to rename it.
  4. Create a new, empty folder and name it Cache.
  5. Restart your computer and you are good to go.

Now, open the Store once again, and see if the problem still exists. If it does, move on to another solution.


Solution 4 – Uninstall Movies & TV app

According to users, sometimes other Universal apps can lead to this problem. If you’re having Windows Store cache may be damaged message, the issue might be Movies & TV app. To fix the issue, it’s advised to remove this application using Powershell. This is relatively simple, and you can do it by following these steps:

  1. Press Windows Key + S and enter powershell. Right-click Windows PowerShell from the list of results and choose Run as administrator.
    Windows Store cache broken
  2. Now run Get-AppxPackage *zunevideo* | Remove-AppxPackage command.
    Windows Store cache and licenses may be corrupt

After running this command, Movies & TV app will be removed. Now you should be able to start Windows Store without any issues. If you need more information, check out this article to learn how to uninstall Windows 10‘s native apps.


Solution 5 – Reset app packages

If none of the solutions presented above solved the problem, we’ll try to address it with one final step. Namely, as you already know, Windows Store is the built-in feature and can’t be reinstalled in a standard way. But, with some advanced Windows features, users are able to reset app packages, that’s somewhat analog to reinstallation procedure.

This operation can be performed with PowerShell and this is how:

  1. Right-click Start and open PowerShell (Admin).
  2. In the command line, copy-paste the following command and press Enter:
    • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  3. Restart your PC and don’t open Windows Store or/and apps.
  4. Right-click Start and open the Command Prompt (Admin).
  5. In the command line, type WSReset.exe and press Enter.
  6. Restart your PC and look for changes within Windows Store.

Solution 6 – Reset Windows Store app

According to users, your apps can encounter certain glitches, and in order to fix them, it’s advised to reset them. If you’re getting Windows Store cache may be damaged message, you need to reset your Windows Store. This is quite simple to do, and you can do it by following these steps:

  1. Open the Settings app. You can do that quickly by pressing Windows Key + I.
  2. After doing that, go to the Apps section.
    Windows Store cache is missing
  3. Select Microsoft Store from the list and click on Advanced options.
    Windows Store cache won't reset
  4. Click the Reset button. Now click Reset button in the confirmation dialog to proceed.
    Windows Store cache and licenses may be corrupt

After doing that, the application will reset to the default and that will fix this problem. As you can see, this is a simple and quick solution, so be sure to try it out.


Solution 7 – Make sure that you download the latest updates

Sometimes issues with Windows Store can occur if your system is out of date. Many users reported Windows Store cache may be damaged message on their PC, and in order to fix this problem, it’s important to keep your system up to date.

Windows 10 usually downloads the necessary updates automatically, but sometimes you might miss an update or two due to certain issues. However, you can always check for updates manually by doing the following:

  1. Open the Settings app.
  2. Now go to Update & Security section.
  3. In the right pane, click Check for updates button.

Windows will check for available updates and download them in the background. After the updates are downloaded, they will be installed as soon as you restart your PC. Once your PC is up to date, check if the problem is still there.


Solution 8 – Check your region

If you’re getting Windows Store cache may be damaged message on your PC, the issue might be your region. According to users, they had this problem with Windows Store, but they managed to fix it simply by setting their region to the United States. This is quite simple to do, and you can do it by following these steps:

  1. Open the Settings app and go to Time & language setting.
    Windows Store cache broken
  2. In the left pane select Region & language. In the right pane select United States as your Country or region.
    Windows Store cache and licenses may be corrupt

After doing that, your region will be changed and the issues with Windows Store will be completely resolved.


Solution 9 – Change your privacy options

Several users reported that they fixed Windows Store cache may be damaged message simply by changing their privacy options. This is quite simple to do, and you can do it right from the Settings app by following these steps:

  1. Open the Settings app and go to Privacy section.
    Windows Store cache won't reset
  2. When Privacy window opens, turn on all options.
    Windows Store cache is missing

After doing that, check if the problem is resolved.


Solution 10 – Create a new user account

If you’re getting Windows Store cache may be damaged message, that might be because your user account is corrupted. This isn’t a big problem, and in order to fix it, you just need to create a new user account. To do that, follow these simple steps:

  1. Open the Settings app and navigate to Accounts.
    Windows Store cache is missing
  2. Now in the left pane go to Family & other people. In the right pane, click Add someone else to this PC.
    Windows Store cache and licenses may be corrupt
  3. Select I don’t have this person’s sign-in information.
    Windows Store cache won't reset
  4. Now click Add a user without a Microsoft account.
    Windows Store cache broken
  5. Enter the desired user name and click Next to proceed.
    Windows Store cache is missing

After creating a new user account, switch to it and check if the issue is still there. If not, you’ll need to move your personal files from the old account to your new one, and start using the new account instead of the old one.

That’s about it, we certainly hope at least one of these solutions helped you to resolve the problem with the Windows Store. If you have any comments, questions, or some alternative solutions, let us know in the comments below.


Editor’s Note: This post was originally published in May 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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