FIX: Microsoft Windows Store cache may be damaged

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • Microsoft Store is an essential part of Windows 10 hosting thousands of apps ready for users to download.
  • By downloading your favorite apps and games from the Store, you eliminate the risk of getting unwanted malware or adware attached to your downloaded files.
  • But sometimes, the Microsoft Store may stop working altogether due to damage cache issues. If you're experiencing the same problem, use this guide to fix it.
  • Bookmark our Microsoft Store Troubleshoot Hub for more useful guides.
microsoft store damaged cache

Microsoft Store is the essential part of Windows 10, and is even more important in Windows 10 S. Almost every Windows 10 user uses at least one app or game from the Microsoft Store. So, any potential problems with this feature may spoil the user experience.

One of the most common issues related to the Microsoft Store is the error message Microsoft Store Cache may be damaged.

This error can affect the Microsoft Store in various ways, but most of the time, users are unable to download and update apps.

What do to if Microsoft Store cache is damaged

Microsoft Store cache may be damaged message will prevent you from downloading applications from the Microsoft Store. Speaking of Windows Store issues, here are some similar issues that users reported:

  • Windows/ Microsoft Store cache broken – Your cache might be broken and that can cause various errors to appear. However, you can fix that by disabling your antivirus.
  • Windows/ Microsoft Store cache and licenses may be corrupt – If you encounter this message on your PC, be sure to install the latest update and check if that helps.
  • Windows/ Microsoft Store cache won’t reset – Sometimes you might have issue resetting Microsoft Store cache. If that happens, try to manually create the cache folder.
  • Windows/ Microsoft Store cache is missing – Several users reported that their Microsoft Store cache is missing. If you have this problem, try creating a new user account and check if that helps.

Solution 1 – WSReset

The first logical solution for resolving this issue is running the WSReset script. This tool completely resets the Microsoft Store, and resolves potential issues on the way (hopefully). So, it might be helpful with dealing with this problem, as well.

Here’s exactly what you need to do to reset the Microsoft Store:

  1. Go to Search and type wsreset, and press Enter.
    Windows Store cache broken
  2. Wait until the process is finished.
  3. Restart your computer.

Now, open the Store, sign-in to your Microsoft Account again, and see if you’re able to download and update apps once again. If the problem is still there, move on to another solution.


Solution 2 – Check your antivirus

Windows Store cache won't reset

In some cases, it’s possible that your antivirus software is interfering with Windows Store. If you keep getting Windows Store cache may be damaged message, it’s possible that your antivirus is blocking access to certain files causing this issue to occur.

To solve the problem, users are suggesting to check your antivirus and disable certain features. After doing that, check if the issue is still there. If that doesn’t help, you might have to disable your antivirus software completely and check if that solves the problem.

If not, your final choice would be to uninstall your antivirus software. Once you uninstall your antivirus, check if the issue is still there. If not, you might want to consider switching to a different antivirus solution. There are many great antivirus tools on the market, but if you’re looking for an antivirus that won’t interfere with your system, we suggest to try out BullGuard.


Solution 3 – Reset Store cache

If resetting the Windows Store didn’t help, let’s try resetting the Store cache. Here’s exactly what you need to do:

  1. Enable View Hidden Folders.
  2. Copy-paste this path in the Windows File Explorer address bar, but replace <username> with your account name:
    • C:\Users\AppData\LocalPackages\Microsoft\.WindowsStore_8wekyb3d8bbweLocalState
  3. Rename the Cache folder from the LocalState folder. It’s your choice how to rename it.
  4. Create a new, empty folder and name it Cache.
  5. Restart your computer and you are good to go.

Now, open the Store once again, and see if the problem still exists. If it does, move on to another solution.


Solution 4 – Uninstall Movies & TV app

According to users, sometimes other Universal apps can lead to this problem. If you’re having Windows Store cache may be damaged message, the issue might be Movies & TV app.

To fix the issue, it’s advised to remove this application using Powershell. This is relatively simple, and you can do it by following these steps:

  1. Press Windows Key + S and enter powershell. Right-click Windows PowerShell from the list of results and choose Run as administrator.
    Windows Store cache broken
  2. Now run Get-AppxPackage *zunevideo* | Remove-AppxPackage command.
    Windows Store cache and licenses may be corrupt

After running this command, Movies & TV app will be removed. Now you should be able to start Windows Store without any issues. If you need more information, check out this article to learn how to uninstall Windows 10‘s native apps.


Solution 5 – Reset app packages

If none of the solutions presented above solved the problem, we’ll try to address it with one final step. Namely, as you already know, Windows Store is the built-in feature and can’t be reinstalled in a standard way.

But, with some advanced Windows features, users are able to reset app packages, that’s somewhat analog to reinstallation procedure.

This operation can be performed with PowerShell and this is how:

  1. Right-click Start and open PowerShell (Admin).
  2. In the command line, copy-paste the following command and press Enter:
    • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}
  3. Restart your PC and don’t open Windows Store or/and apps.
  4. Right-click Start and open the Command Prompt (Admin).
  5. In the command line, type WSReset.exe and press Enter.
  6. Restart your PC and look for changes within Windows Store.

FAQ: Learn more about Microsoft Store

  • What is the Microsoft Store cache?

The Microsoft Store cache is a folder that stores data collected while users visited the Store and downloaded apps. The cache is a copy of the data exchanged between users’ computers and Microsoft Store and is used to load future requests faster.

  • Why can’t I install apps from Microsoft Store?

Here are some of the most frequent reasons explaining why users can’t download and install apps from the Microsoft Store: Internet connection issues, firewall settings, insufficient user account permissions and corrupted Store files.

  • How do I fix the Microsoft Store cache?

The quickest and safest method to fix your Microsoft Store cache is to reset the app. To do this, go to Search, type wsreset and double-click on the WSReset option to launch the reset process.

Editor’s Note: This article continues on the next page with additional solutions to fix the Microsoft Store cache. Bookmark our hub dedicated to fixing Windows 10 errors just in case you need to fix other update issues later on.

Editor's Note: This article was originally published in May 2017 and was revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.
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