Full Fix: Windows Store Doesn’t Work in Windows 10

6 minute read

Universal apps are very important part of Windows 10 operating system, and the only way to get them is through Windows Store. But if Windows Sore doesn’t work, Universal apps won’t too, so we prepared you a few solutions in case you have any problems with Windows Store after upgrading to Windows 10.

Windows Store doesn’t work, how to fix it?

Windows Store is a crucial component of Windows 10, but many users reported issues with it. Speaking of issues, here are some common problems that users reported:

  • Windows Store doesn’t open, load – According to users, sometimes Windows Store won’t open at all on their PC. We already covered this issue in detail in its own article, so be sure to check it for more information.
  • Windows Store cache may be damaged – This is another big problem that you can encounter, but we already covered this issue in our Windows Store cache may be damaged article, so we advise you to check it out for more information.
  • Can’t access Windows Store – This problem can occur due to various reasons, but the common cause is usually your antivirus. Try disabling your antivirus and check if that solves the issue.
  • Windows Store won’t install apps – Many users reported that Windows Store won’t install apps at all. This might be just a temporary glitch, but you should be able to fix it by clearing your cache.

Solution 1 – Reset Windows Store

Resetting Windows Store is probably the most common solution for this problem and I hope it will help you as well. Resetting the Store is very simple and all you need to do is this:

  1. Go Search, type run and open Run.
  2. In the Run box type wsreset.exe and hit Enter.
    Windows Store doesn't open

This command will reset your Windows Store and hopefully, you’ll be able to download and use your apps again.


Solution 2 – Check if your region and time are right

Many Windows Store problems can occur if there’s an issue with your date and time or your regional settings. Windows Store is closely connected to your region, and if your regional settings aren’t correct, you might not be able to use Windows Store at all. However, you can fix that problem by doing the following:

  1. Open the Settings app. You can do that quickly by pressing Windows Key + I shortcut.
  2. Once the Setting app opens, go to Time & Language section.
    Can't access Windows Store
  3. Check if your date and time are correct. If not, disable Set time automatically option and turn it back on again. In addition, be sure to check if your Time zone is correct.
    Windows Store won't install apps
  4. Navigate to Region & language in the left pane. Set your country or region to the United States.
    Windows Store doesn't open

After making these changes, check if the problem with Windows Store is still there.


Solution 3 – Check your antivirus

Windows Store won't install apps

Sometimes Windows Store won’t work on your PC due to your antivirus software. However, you can fix this problem simply by disabling certain antivirus features. If that doesn’t work, you might have to completely disable your antivirus.

Many users reported issues with McAfee, and according to them, the only solution was to completely remove the application. Keep in mind that other antivirus tools can cause this issue, so be sure to try removing your antivirus software.

If removing your antivirus solves the problem, you should consider switching to a different antivirus solution. If you want to ensure that your PC is completely protected, we suggest you try Bitdefender.


Solution 4 – Install the missing updates

According to users, sometimes you can fix Windows Store problems simply by installing the latest Windows updates. Windows 10 usually installs the missing updates automatically, but sometimes you might miss an update or two due to certain issues.

However, you can always check for updates manually by doing the following:

  1. Open the Settings app and go to Update & Security section.
    Can't access Windows Store
  2. Now click Check for updates button.
    Windows Store cache may be damaged

If any updates are available, they will be downloaded in the background and installed as soon as you restart your PC. Once everything is up to date, try to start Windows Store again and check if it works.


Solution 5 – Disable your proxy

Many users are using a proxy to protect their privacy online, however, sometimes proxy can interfere with Windows Store and prevent you from using it. To fix that, it’s advised to disable your proxy by doing the following:

  1. Open the Settings app and go to Network & Internet section.
    Windows Store doesn't load
  2. Select Proxy from the menu on the left. In the right pane, disable all options.
    Windows Store cache may be damaged

After doing that, your proxy should be disabled and Windows Store will start working again. If you’re still concerned about your privacy, perhaps it’s time to consider a VPN. There are many great VPN tools on the market, but one of the best is Cyberghost VPN (currently 50% off), so if you want to protect your privacy, be sure to try it out.


Solution 6 – Reinstall Windows Store

If Windows Store won’t work on your PC, you might be able to fix the problem simply by reinstalling it. This is a slightly advanced procedure, but you can perform it using PowerShell. To do that, just follow these steps:

  1. Press Windows Key + S and enter powershell. Right-click Windows PowerShell from the list of results and choose Run as administrator.
    Can't access Windows Store
  2. Paste the following command: Get-AppXPackage -AllUsers -Name Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose} and press Enter to run it.
    Windows Store won't install apps

Once the command is executed, the Windows Store will be reinstalled and the issue should be permanently resolved.


Solution 7 – Delete the files from LocalCache folder

According to users, sometimes problems with Windows Store can occur due to various issues with the local cache. Your cache can get corrupted, and that will cause this and other errors to occur. However, you can fix problems with your cache simply by removing the contents of the LocalCache folder.

To do that, just follow these steps:

  1. Press Windows Key + R and enter %localappdata%. Press Enter or click OK.
    Windows Store doesn't open
  2. Navigate to Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache directory.
    Windows Store cache may be damaged
  3. Now delete all files and directories from LocalCache folder.

After doing that, try to start Windows Store again and check if the issue is still there.


Solution 8 – Enable User Account Control

According to users, sometimes the main cause for this problem can be User Account Control. This is a security feature that notifies you whenever an application tries to perform an action that requires administrative privileges.

Although this might be a useful feature, due to its frequent notification dialogs, many users choose to disable it. However, several users reported that disabling the User Account Control feature caused issues with Windows Store to appear.

If Windows Store won’t work on your PC, you can try enabling User Account Control and check if that solves the problem. To do that, just follow these steps:

  1. Press Windows Key + S and enter user account control. Select Change User Account Control settings.
    Can't access Windows Store
  2. Move the slider to the second position and click OK to save changes.
    Windows Store won't install apps

After turning on User Account Control, the problem with Windows Store should be resolved.


Solution 9 – Create a new user account

Sometimes issues with Windows Store can occur due to your user account. Your account can get corrupted, and that can lead to various issues. To fix the problem, it’s advised to create a new user account and check if that helps. To do that, just follow these simple steps:

  1. Open the Settings app and go to Accounts section.
    Windows Store cache may be damaged
  2. Go to Family & other people section in the left pane. Now click Add someone else to this PC.
    Can't access Windows Store
  3. Select I don’t have this person’s sign-in information.
    Windows Store won't install apps
  4. You’ll be asked to enter Microsoft account login information. Select Add a user without a Microsoft account.
    Windows Store doesn't load
  5. Enter the desired username and click Next to proceed.
    Windows Store cache may be damaged

Once you create a new user account, switch to it and check if the Windows Store is working properly. If it works, you’ll have to move your personal files to the new account and start using it instead of your old one.

If you have any comments or suggestions, or maybe some other solution for the Windows Store problem, tell us in the comments because our readers would love to know more about this issue. Also, if you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.


Editor’s Note: This post was originally published in August 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


 

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