Third-party Start Menu apps cause black screen issues on Creators Update [FIX]

by Radu Tyrsina
Radu Tyrsina
Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of... read more
Affiliate Disclosure

XINSTALL BY CLICKING THE DOWNLOAD FILE
To fix various PC problems, we recommend DriverFix:
This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Check all your drivers now in 3 easy steps:

  1. Download DriverFix (verified download file).
  2. Click Start Scan to find all problematic drivers.
  3. Click Update Drivers to get new versions and avoid system malfunctionings.
  • DriverFix has been downloaded by 0 readers this month.

Brace yourselves: there’s another bug hitting systems attempting to install the Creators Update.

Third-party Start menu apps cause black screen issues

Microsoft recently announced the discovery of a bug on various systems trying to install the Creators Update, with the culprit being select third-party Start menu apps.

According to Redmond, users who are running third-party Start menu apps might not be able to upgrade to the Creators Update. The process ends with a black screen preventing the systems from reaching the desktop.

Microsoft has not revealed which apps are unsupported, but it mentioned that the Creators Update won’t be offered anymore if these are installed on Windows 10 devices.

Some applications that modify the Windows 10 Start button may not be compatible with Windows 10 Creators Update.  These applications may cause Windows 10 to hang at a black screen with a cursor if you install the Creators Update.

To prevent further instances of this problem, Windows Update will no longer offer the Creators Update on Windows 10 devices that have these incompatible applications installed on the system.

How to fix Start Menu app issues

Users who encounter this problem must return to their previous Windows restore point and remove the third-party app before trying to update again. In case you don’t have one available, you could also try booting from recovery media and either remove the app that causes the issue or downgrade to the previous version of Windows version.

RELATED STORIES TO CHECK OUT:

idee restoro Still having issues? Fix them with this tool:
  1. Download this PC Repair Tool rated Great on TrustPilot.com (download starts on this page).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues with Patented Technologies (Exclusive Discount for our readers).

Restoro has been downloaded by 0 readers this month.

This article covers:Topics: