Third-party Start Menu apps cause black screen issues on Creators Update [FIX]

Costea Lestoc By: Costea Lestoc
2 minute read

Home » Windows » Third-party Start Menu apps cause black screen issues on Creators Update [FIX]

Brace yourselves: there’s another bug hitting systems attempting to install the Creators Update.

Third-party Start menu apps cause black screen issues

Microsoft recently announced the discovery of a bug on various systems trying to install the Creators Update, with the culprit being select third-party Start menu apps.

According to Redmond, users who are running third-party Start menu apps might not be able to upgrade to the Creators Update. The process ends with a black screen preventing the systems from reaching the desktop.

Microsoft has not revealed which apps are unsupported, but it mentioned that the Creators Update won’t be offered anymore if these are installed on Windows 10 devices.

Some applications that modify the Windows 10 Start button may not be compatible with Windows 10 Creators Update.  These applications may cause Windows 10 to hang at a black screen with a cursor if you install the Creators Update.

To prevent further instances of this problem, Windows Update will no longer offer the Creators Update on Windows 10 devices that have these incompatible applications installed on the system.

How to fix Start Menu app issues

Users who encounter this problem must return to their previous Windows restore point and remove the third-party app before trying to update again. In case you don’t have one available, you could also try booting from recovery media and either remove the app that causes the issue or downgrade to the previous version of Windows version.

RELATED STORIES TO CHECK OUT:

Discussions

Next up

Download VPN Unlimited for Windows 10 to access geo-restricted content

Rabia Noureen avatar. By: Rabia Noureen
2 minute read

Most of us are sick of the messages informing us that the content is unavailable when we access Hulu or Netflix apps. This notification appears […]

Continue Reading

What to do if your VPN stopped working in Dubai

Daniel Segun By: Daniel Segun
7 minute read

Are you resident in Dubai? Are you having problems with your VPN? If so, follow this guide to fix it. Here, we’ll be showing you […]

Continue Reading

Here’s how you can fix error 0x80070780 on Windows 10

Matthew Adams By: Matthew Adams
4 minute read

Error 0x80070780 arises for some users when they try to copy, delete, back up or edit certain files in Windows 10. The error message states: […]

Continue Reading