• The Microsoft Store is the primary source of programs and games for Windows 10 users, especially if you like free content.
  • Unfortunately, a variety of system issues can eventually lead to your apps crashing unexpectedly, so follow the guide below when that happens.
  • We have many more articles like this in our dedicated hub for troubleshooting Microsoft Store issues, so make sure to visit that as well
  • For even more helpful guides, take a look at our dedicated Windows 10 fix page.
Best Windows 10 desktop gadgets to download

It seems that there is a higher possibility for Windows to drop behind its OS peers than for Microsoft to deliver an update without issues.

Namely, even though the latest major update for Windows 10 brought a lot of versatility and features to the system, it also brought a bag of issues and bugs.

Besides some standard issues we already covered, one problem that emerged after the update struck more than a few Windows 10 users.

The problem is related to Windows 10 apps (don’t mix these with desktop programs). Few of those users reported the app issue on the Microsofts community site and this is what they said, and we quote:

‘I want to know if anyone is having issues with any apps crashing with the new creators update. I am currently having problems with adobe lightroom and can make it crash everytime. Currently that is the only I have had issues with and I have not heard any news of updates to fix this.

Same here
Just got the Creators Update few days ago
Not only Lightroom CC crashes, so does Premiere Pro CC’

As you can see, this seems to be quite an issue, and we received the update only a week ago. We are certain that Microsoft will address this system defect in upcoming patches, but until then, you can use one of the workarounds we prepared today. You can find them below.


How do I fix app crashes in Windows 10?

  1. Disable Antivirus
  2. Disable Firewall
  3. Check Time & Date
  4. Reset Apps
  5. Reset Windows Store process
  6. Clear Windows Store cache
  7. Re-register ownership on Windows Store and Apps

1. Disable antivirus

Well, it seems that the Windows Update feature and the third-party antivirus solutions have animosity between them. That’s a well-known problem for a lot of Microsoft enthusiasts. However, you may ask what that got to do with app crashes?

Well, after the major update is installed, your system will timely update the pre-installed apps. And that’s where some users can get into trouble.

Your antivirus can occasionally block some of the update features and that will result in app instability and frequent crashes. So, make sure to disable your antivirus for the time being.

After the day or two, once all of your apps and the Microsoft Store are properly updated, you can enable it again. Have in mind that, whilst the 3rd-party antimalware programs are on pause, you should use Windows Defender for security precaution. Don’t let your guard down.


2.Disable Firewall

  1. In the Windows Search bar, type Windows Firewall and open.
  2. Click on Turn Windows Firewall on or off.disable firewall
  3. Disable Windows Firewall. Make sure to do so for both private and public networks.
  4. Confirm selection.
  5. Now, restart your PC and enable Firewall again.

Another feature that can negatively impact apps and lead to a suspended update and furthermore to crashes is Windows Firewall. After an update, Windows Firewall can block the Microsoft Store and that may result in app crashes.

You should disable it temporarily but don’t forget to enable it once the issue with apps is resolved.  If the problem is persistent, continue to workarounds below.


3. Check time & date

  1. Right-click the time/date on the Taskbar and open Adjust date/time.
  2. Make sure your time zone is on point.
  3. Under the Internet time tab, click on Change settings.date and time windows 10
  4. Uncheck Synchronize with an Internet time server box and click OK.
  5. Now, under the Date and Time tab, set any time and date.
    • Imagine you’re a time traveler and randomly select the wrong time and date.
  6. Click OK.
  7. Return to the Internet time tab and click on Change settings.
  8. Check Synchronize with an Internet time server box and click on Update now.

Even though this step sounds unusually simple, inaccurate time or date can cause a lot of issues with Windows Store. Moreover, it’s not an uncommon thing for updates to change the time and date settings. So, make sure to check your Time & Date settings and enable your system to set time automatically.


4. Reset Apps

  1. Open Settings under the Start menu.
  2. Go to Apps.
  3. Click on Apps & features.
  4. Click on the troubled app and, under Advanced options, click Reset.
  5. Restart your PC and try running the app again.

Updates not only change the apps but they may change the way the system runs them. And that may be the reason for the app crashes and malfunction. Luckily, you can reset those apps individually to default settings in a few easy steps.


5. Reset the Microsoft Store process

  1. Right-click Start menu and open Command Prompt (Admin).
  2. In the command line, type the following command and press Enter.
    • WSReset.exe
  3. After the procedure is finished, close the Command Prompt and restart the PC.

While we are at resetting things, you can also reset the Microsoft Store process within the Command Prompt. That should resolve any stalls inflicted on your system.


6. Clear Microsoft Store cache

  1. Open File Explorer and navigate to your Windows partition.
  2. Click on the View tab and enable Hidden items.
  3. Navigate to :
    • Users\:your username:\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache.
  4. Press Ctrl + A to select all files inside the Local Cache folder, right-click and choose Delete.
  5. Restart your PC and check for changes.

Another procedure that may help you resolve your problem is related to a specific hidden folder that stores Windows Store cache. Namely, the cache from the crashing app is stored there so it’s worth a shot to delete it and try again.


7. Re-register ownership on Microsoft Store and Apps

In the end, the solution with the highest success rate must be this. It’s the most complicated one, so make sure that you follow the instructions closely.

  1. Open File Explorer and navigate to C:\Program Files
  2. Click on the View tab and enable Hidden items.
  3. Right-click on WindowsApps folder and open Properties.
  4. Under the Security tab, click on Advanced.
  5. Under Owner – Trusted Installer, click on Change.
  6. In the Enter the object name to select (examples), type your Username and confirm the selection.
  7. Now, right-click WindowsApps folder again and open Properties.
  8. Open Security and click Add and under the Permission entry for data window, click on Select a principal.
  9. Type your account Username, set permissions to Full control and confirm with OK.
  10. Now, in the Windows Search type PowerShell.
  11. Right-click Windows PowerShell and run as administrator.
  12. Under PowerShell command line, copy-paste the following command and press Enter afterward:
    • Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  13. After the process is done, restart your PC and check for changes.

FAQ: Learn more about app crashes in Windows 10

  • Why do my apps keep crashing on Windows 10?

Windows 10 app crashes are usually caused by recent OS updates that installed incorrectly, outdated apps, or a corrupted app cache.

  • How do you fix an app that keeps crashing?

Open the settings app > navigate to System > navigate to Apps and Features > Search for the app in question > Select Advanced Options > Tap reset.

  • Do app crashes mean I lose my data?

This depends on the app in question, but most apps store their data on the cloud, so you don’t need to worry too much.


With that, we should wrap it up. We’re sure that Microsoft will resolve this issue in some of the upcoming patches, but this solution should let you use your apps in a seamless manner at least temporarily.

Additionally, if you have alternative solutions or questions, make sure to tell us in the comments section. We’ll be glad to hear from you.

Editor’s Note: This post was originally published in March 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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