It seems that there is a higher possibility for Windows to drop behind its OS peers than for Microsoft to deliver an update without issues. Namely, even though the latest major update for Windows 10, Creators Update, brought a lot of versatility and features to the system, it also brought a bag of issues and bugs.

Besides some standard issues we already covered, one problem that emerged after the update struck more than a few Windows 10 users. The problem is related to Windows 10 apps (don’t mix these with desktop programs). Few of those users reported the app issue on the Microsofts community site and this is what they said, and we quote:

  • ”I want to know if anyone is having issues with any apps crashing with the new creators update. I am currently having problems with adobe lightroom and can make it crash everytime. Currently that is the only I have had issues with and I have not heard any news of updates to fix this.”
  • “Same here
    Just got the Creators Update few days ago
    Not only Lightroom CC crashes, so does Premiere Pro CC”

As you can see, this seems to be quite an issue, and we received the update only a week ago. We are certain that Microsoft will address this system defect in upcoming patches, but until then, you can use one of the workarounds we prepared today. You can find them below.

How to resolve app crashes on Windows 10 Creators Update

  1. Disable Antivirus
  2. Disable Firewall
  3. Check Time & Date
  4. Reset Apps
  5. Reset Windows Store process
  6. Clear Windows Store cache
  7. Re-register ownership on Windows Store and Apps

Solution 1 – Disable Antivirus

Well, it seems that the Windows Update feature and the third-party antivirus solutions have animosity between them. That’s a well-known problem for a lot of Microsoft enthusiasts. However, you may ask what that got to do with app crashes? Well, after the major update is installed, your system will timely update the pre-installed apps. And that’s where some users can get into trouble.

Your antivirus can occasionally block some of the update features and that will result in app instability and frequent crashes. So, make sure to disable your antivirus for the time being. After the day or two, once all of your apps and the Windows Store are properly updated, you can enable it again. Have in mind that, whilst the 3rd-party antimalware programs are on pause, you should use Windows Defender for security precaution. Don’t let your guard down.

 Solution 2 – Disable Firewall

Another feature that can negatively impact apps and lead to a suspended update and furthermore to crashes is Windows Firewall. After an update, Windows Firewall can block the Windows Store and that may result in app crashes. You should disable it temporarily but don’t forget to enable it once the issue with apps is resolved. This is how you can disable your Windows Firewall:

  1. In the Windows Search bar, type Windows Firewall and open.
  2. Click on Turn Windows Firewall on or off.disable firewall
  3. Disable Windows Firewall. Make sure to do so for both private and public networks.
  4. Confirm selection.
  5. Now, restart your PC and enable Firewall again.

If the problem is persistent, continue to workarounds below.

Solution 3 – Check Time & Date

Even though this step sounds unusually simple, inaccurate time or date can cause a lot of issues with Windows Store. Moreover, it’s not an uncommon thing for updates to change the time and date settings. So, make sure to check your Time & Date settings and enable your system to set time automatically. You can do that by following these steps:

  1. Right-click the time/date on the Taskbar and open Adjust date/time.
  2. Make sure your time zone is on point.
  3. Under the Internet time tab, click on Change and time windows 10
  4. Uncheck ”Synchronize with an Internet time server’ box and click OK.
  5. Now, under the Date and Time tab, set any time and date. Imagine you’re a time traveler and randomly select the wrong time and date.
  6. Click OK.
  7. Return to the Internet time tab and click on Change settings.
  8. Check ”Synchronize with an Internet time server’ box and click on Update now.

Solution 4 – Reset Apps

Updates not only change the apps but they may change the way the system runs them. And that may be the reason for the app crashes and malfunction after the Creators Update. Luckily, you can reset those apps individually to default settings in a few easy steps. Follow these instructions to do so:

  1. Open Settings under the Start menu.
  2. Go to Apps.
  3. Click on Apps & features.
  4. Click on the troubled app and, under Advanced options, click Reset.
  5. Restart your PC and try running the app again.

Solution 5 – Reset Windows Store process

While we are at resetting things, you can also reset the Windows Store process within the Command Prompt. That should resolve any stalls that Creators Update inflicted on your system. Follow these steps to reset the Windows Store:

  1. Right-click Start menu and open Command Prompt (Admin).
  2. In the command line, type the following command and press Enter.
    • WSReset.exe
  3. After the procedure is finished, close the Command Prompt and restart the PC.

Solution 6 – Clear Windows Store cache

Another procedure that may help you resolve your problem is related to a specific hidden folder that stores Windows Store cache. Namely, the cache from crashing app is stored there so it’s worth a shot to delete it and try again. This is how and where to find this sneaky folder and eliminate its content:

  1. Open File Explorer and navigate to your Windows partition.
  2. Click on the View tab and enable Hidden items.
  3. Navigate to Users\:your username:\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache.
  4. Press Ctrl + A to select all files inside the Local Cache folder, right-click and choose Delete.
  5. Restart your PC and check for changes.

Solution 7 – Re-register ownership on Windows Store and Apps

In the end, the solution with the highest success rate must be this. It’s the most complicated one, so make sure that you follow the instructions closely.

  1. Open File Explorer and navigate to C:\Program Files
  2. Click on the View tab and enable Hidden items.
  3. Right-click on WindowsApps folder and open Properties.
  4. Under the Security tab, click on Advanced.
  5. Under Owner – Trusted Installer, click on Change.
  6. In the Enter the object name to select (examples), type your Username and confirm the selection.
  7. Now, right-click WindowsApps folder again and open Properties.
  8. Open Security and click Add and under the Permission entry for data window, click on Select a principal.
  9. Type your account Username, set permissions to Full control and confirm with OK.
  10. Now, in the Windows Search type PowerShell.
  11. Right-click Windows PowerShell and run as administrator.
  12. Under PowerShell command line, copy-paste the following command and press Enter afterward:
    • Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  13. After the process is done, restart your PC and check for changes.

With that, we should wrap it up. We’re sure that Microsoft will resolve this issue in some of the upcoming patches, but this solution should let you use your apps in a seamless manner at least temporarily.

Additionally, if you have alternative solutions or questions, make sure to tell us in the comments section. We’ll be glad to hear from you.

Editor’s Note: This post was originally published in April 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.