Fix: Windows Troubleshooter is Hanging or Crashing Apps

You can try running a SFC scan or clearing Microsoft Store's cache

by Sagar Naresh
Sagar Naresh
Sagar Naresh
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Sagar is a web developer and technology journalist. Currently associated with WindowsReport and SamMobile. When not writing, he is either at the gym sweating it out or playing... read more
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Vlad Turiceanu
Vlad Turiceanu
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  • Windows troubleshooter hanging or crashing apps is a problem caused by running an outdated OS, Microsoft Store issues, and not only.
  • You can try to reset Microsoft Store, check the date and time, or re-register apps, as described below.

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Multiple users say that starting the troubleshooter for a program installed from the Microsoft Store doesn’t fix anything. Instead, when they try opening it immediately crashes or hangs.

If you are also experiencing Windows troubleshooter hanging or crashing apps issues on your Windows 11 PC, then you are at the right place.

Why is Windows troubleshooter hanging or crashing apps problem?

There are a few common reasons behind the Windows troubleshooter hanging or crashing apps problem:

  • Your PC is missing some important files – If some important system files get corrupted or go missing, then you would come across such issues and you need to take immediate action.
  • You haven’t updated your PC – You should keep your PC up to date in order to fix the bugs or glitches present in your PC because of the previous update.
  • The app itself is buggy – There are chances that the app that you are having trouble with is faulty and not your PC.
  • There is some issue with the Microsoft Store – Since this issue is popping up on apps downloaded from the Microsoft Store, it could be an issue with the Store itself. Here is how you can fix issues with the Microsoft Store.
  • Your PC is infected by a virus or malware – A virus or malware could very well affect the smooth performance of your PC. Check out some of the best antivirus software that you can get for your Windows 11 PC to keep it protected.

Now that you are aware of some of the common reasons that could trigger the Windows troubleshooter hanging or crashing apps problem, check out the easiest ways to resolve it.

What can I do if the Windows troubleshooter is hanging or crashing apps?

Before heading over to the advanced troubleshooting solutions, let us first go through some preliminary checks that may help you resolve the problem.

  • There might be a temporary error or glitch that is causing the issue, which can be fixed by a simple restart.
  • A clean install could help you restore important files for the program that might have gone missing.
  • If the issue is from Windows’ end, then the best way to fix it is to install the latest Windows update as it might have brought a bug fix that gets rid of the error.

1. Perform SFC and DISM scans

  1. Press the Windows key on your keyboard to open the Start menu.
  2. Search for Command Prompt and open it as an administrator.
  3. Type the below command and press Enter: sfc /scannowsfc scan command in command prompt
  4. Wait for the process to complete.
  5. After that, type the below command and press Enter: DISM.exe /Online /Cleanup-image /Restorehealthdism

You can also use an automated solution, like Restoro, to perform an in-depth scan of your device to find broken components.

After that, Restoro will try to repair the Windows Registry and replace the damaged elements found in your operating system.


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2. Reset Microsoft Store

  1. Press the Windows key on your keyboard to open the Start menu.
  2. Search for Command Prompt and open it as an administrator.
  3. Type the below command and press Enter: WSReset.exewsreset

Expert tip:


Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

WSReset is a troubleshooting tool or a command that is used to reset or clear the Microsoft Store. It does not affect or change your account settings or delete installed apps.

Moreover, it is an executable file located in the C:\Windows\System32 directory. Try running the command and check if this fixes the issue or not.

3. Check the time and date

  1. Press the Windows button to open the Start menu.
  2. Search for the Date and time and open the appropriate option.
  3. Make sure the Set time automatically toggle is set to on.
  4. Also make sure that under Time zone, the correct time zone for your country is selected.
  5. Once selected, hit the Sync now button.

4. Re-register Store apps

  1. Press the Windows key on your keyboard to open the Start menu.
  2. Search for PowerShell and open it as an administrator.
  3. Type the below command and press Enter: Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  4. Let the command complete its process.
  5. Close Windows PowerShell and check if this fixes the issue or not.

5. Clear Microsoft Store cache

  1. Open File Explorer.
  2. Hit the View button at the top menu, select Show, and click on Hidden items.
  3. Navigate to this path: C:\Users\:your username:\AppData\Local\Packages\Microsoft\WindowsApps\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache
  4. Delete the LocalCache folder.
  5. Restart your PC and check if this resolves the issue or not.

6. Reset your PC

  1. Press Windows + I buttons to open Settings.
  2. Select System from the left side.
  3. Click on Recovery on the right.
  4. Under Recovery options, hit the Reset PC button.clicking reset PC win11 settings
  5. Choose the option to Keep my files.keep files dism error 1392
  6. Follow the on-screen prompts and complete the reset process.
  7. Once done, try using the problematic app and check if this fixes the issue or not.

Resetting your PC will replace all the corrupt or missing system files and will bring your PC back to a state where everything was running smoothly.

It is also advised that you should keep your copy of Windows up to date with the latest version available. You can check out our guide if you are having issues with Windows update not working.

You can also try creating a new user account and loading the program using that account. If there is no issue with the newly created account, then you can go ahead and delete the previous account.

Well, if nothing works, then as a last resort, you can go ahead and install a fresh copy of Windows 11. We have a guide that guides you on how you can install Windows 11.

Let us know in the comments below, which one of the solutions helped you resolve the Windows troubleshooter hanging or crashing apps problem.

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If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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