Fix: Xbox app not downloading or installing on Windows 10/11

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Affiliate Disclosure
  • If the Xbox app won't install in Windows 10 it's pretty sad because you can't play with your friends.
  • Start by resetting the app package by running the command below in Powershell.
  • Another, more complicated solution is to run the License Service Script.
  • The wsreset app is useful in clearing the Microsoft Store cache. Try installing the Xbox app after.
Xbox app not downloading or installing

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Microsoft introduced its new Xbox app for Windows 10 when the system was still in the Preview phase. The software allows users to connect their Xbox account to their Windows device.

This means that the Xbox app allows users to play games from the Microsoft Store with fellow Xbox players, create scoreboards, share their social content, and more.

Cross-platform games bring people together from different platforms, which means that you can play with more friends, and the games have bigger communities.

Overall, the change is great, and there is no downside to it! Additionally, many Xbox games had PC ports and compatibility patches, and vice versa, after the system was implemented.

However, some users have reported about the Xbox app not installing in Windows 10, so we’re going to find a solution for this problem in this article.

First, if the Xbox app is not installing on PC, try to reboot your system. After that, see if you can open the app normally, if the answer is negative, try one of the solutions listed below.

Why is Xbox app not opening on Windows 11?

The most likely cause if file corruption, and that can cause Xbox app to stop launching games in Windows 11. We wrote a useful guide on what to do if Windows 11 apps won’t open, so we suggest that you check it out for more solutions.

This isn’t the only issue and many reported that Xbox app is stuck at the preparing screen. The most likely cause is file corruption, so resetting the app might help.

What can I do if the Xbox Windows 10 app doesn’t work?

1. Reset the Xbox app package

  1. Go to Search, type powershell, and open PowerShell from the results.
  2. Enter the following command, and press Enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}xbox app windows 10 won't open
  3. Wait for the process to finish

After performing this PowerShell command, try to run your Xbox app for Windows 10 again. If you’re still unable to run it, try the solution listed below.

Keep in mind that resetting the cache will remove any saved passwords and private information stored in the app. It’s not ideal, but sometimes the cache can deem the software unusable.

2. Run the License Service Script

  1. Open Notepad.
  2. Paste the following text into Notepad: echo offnet stop clipsvcif “%1″==”” ( echo ==== BACKING UP LOCAL LICENSES move %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.dat %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.bak )if “%1″==”recover” ( echo ==== RECOVERING LICENSES FROM BACKUP copy %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.bak %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.dat )net start clipsvc
  3. Save the file as license.bat.
  4. Execute the script from the Command Prompt (search for cmd and click on Run as administrator).
  5. The script will uninstall the app, so head over to the Microsoft Store, and reacquire Xbox app.

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This script was introduced in Windows 10 Technical Preview, when users had problems running certain Windows 10 apps.

We didn’t test if it works in the full version of Windows 10, and with Xbox app, but you could give it a try, it won’t hurt.

You can find more information about a similar problem in this quick guide dedicated to fixing the Xbox app if it’s not opening on Windows 10.

3. Clear the Microsoft Store cache

  1. Press Windows Key + R to launch Run.
  2. Enter wsreset.exe and hit Enter.
  3. Once the reset process finished, restart your PC and then check if the Windows Store App works as it should.

The Xbox App depends on the Microsoft Store App to run properly. So, if there is something wrong with the Store app, many apps won’t launch or won’t download anything.

In this case, resetting the Store cache can fix the problem, so make sure you do that by following the steps above.

3. Check for the latest Windows updates

  1. Click the Start button and select Settings.
  2. Pick Update & Security to open the Windows Update window.
  3. Click the Check for updates button and wait a few seconds to see if there are any new ones.
  4. If there are, click on Install now.

Not having the latest Windows updates installed can cause problems with the installation or running any apps so this is an important step to take.

4. Run the Windows Apps troubleshooter

  1. Click on the Start button and select Settings.
  2. Now click on Update & security.
  3. Select Troubleshoot from the left pane.
  4. Click on Additional troubleshooters from the right pane.
  5. Scroll down until you find Windows Store Apps, click on it, and select the Run the troubleshooter button.
  6. Follow the steps to carry on the troubleshooting process.

Like any app, the Xbox one is prone to regular problems, but you can fix them by running the Windows Store Apps troubleshooter as shown in the steps above.

A lot of users also reported that the Xbox app keeps closing in Windows 10. We have an excellent guide dedicated to fixing Xbox app closing issues.

As was the case with the solution #1, you’ll have to keep in mind that, deleting the cache will remove any saved information from the MS Store, including login credentials, payments, etc.

If you also have problems opening the Xbox app in Windows 10, our team has devised a comprehensive step-by-step guide to resolve that issue.

That’s about that, as you can see, the solution to this problem lays in resetting the app. In case these solutions didn’t work for you, or you have some solutions of your own, let us know in the comments.

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