FIX: Xbox app not downloading or installing on Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • If the Xbox app won't install in Windows 10 it's pretty sad because you can't play with your friends.
  • Start by resetting the Xbox app package by running the command below in Powershell.
  • Another, more complicated solution if the Xbox app is not installing is to run the License Service Script.
  • The wsreset app is very useful in clearing the Microsoft Store cache. Try installing the Xbox app after.
Xbox app won't download in Windows 10
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Microsoft introduced its new Xbox app for Windows 10 when the system was still in the Preview phase.

The Xbox app allows users to play games from the Microsoft Store with fellow Xbox players, create scoreboards, share their social content, and more.

But some users have recently reported about the Xbox app not installing in Windows 10, so we’re going to find a solution for this problem in this article.

First, if the Xbox app is not installing on PC, try to reboot your system. After that, see if you can open the app normally, if the answer is negative, try one of the solutions listed below.


What can I do if the Xbox Windows 10 app doesn’t work?

1. Reset the Xbox app package

  1. Go to Search, type powershell, and open PowerShell from the results.
  2. Enter the following command, and press Enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)Axml"}xbox app windows 10 won't open
  3. Wait for the process to finish

After performing this PowerShell command, try to run your Xbox app for Windows 10 again. If you’re still unable to run it, try the solution listed below.


2. Run the License Service Script

  1. Open Notepad
  2. Paste the following text into Notepad: echo offnet stop clipsvcif “%1″==”” ( echo ==== BACKING UP LOCAL LICENSES move %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.dat %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.bak )if “%1″==”recover” ( echo ==== RECOVERING LICENSES FROM BACKUP copy %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.bak %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.dat )net start clipsvc
  3. Save the file as license.bat.
  4. Execute the script from the Command Prompt (search for cmd and click on Run as administrator).
  5. The script will uninstall the app, so head over to the Windows Store, and reacquire Xbox app.

This script was introduced in Windows 10 Technical Preview, when users had problems running certain Windows 10 apps.

We didn’t test if it works in the full version of Windows 10, and with Xbox app, but you could give it a try, it won’t hurt.


3. Clear the Microsoft Store cache

  1. Press Windows Key + R to launch Run.reset windows store
  2. Enter wsreset.exe and hit Enter.
  3. Once the reset process finished, restart your PC and then check if the Windows Store App works as it should.

The Xbox App depends on the Microsoft Store App to run properly. So, if there is something wrong with the Store app, many apps won’t launch or won’t download anything.

In this case, resetting the Store cache can fix the problem.


A lot of users also reported that the Xbox app keeps closing in Windows 10. We have an excellent guide to fix that problem.

If you also have problems opening the Xbox app in Windows 10, our team has devised a comprehensive step-by-step guide to resolve that issue.

That’s about that, as you can see, the solution to this problem lays in resetting the app. In case these solutions didn’t work for you, or you have some solutions of your own, let us know in the comments.

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Editor's Note: This article was originally published in February 2016 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.
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  • the reimage have to be paid to work and my powershell doesnt allow me to do anything