FIX: Xbox App Won’t Work/ Download in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Microsoft introduced its new Xbox app for Windows 10 when the system was still in the Preview phase. Xbox app allows users to play games from the Windows Store with fellow Xbox players, create scoreboards, share their social content, and more. But some users have recently reported that they’re not able to open the Xbox app for Windows 10, so we’re going to find a solution for this problem in this article.

SOLVED: Xbox Windows 10 App Doesn’t Work

First thing first, if you’re not able to run the Xbox app on your Windows 10 computer, try to reboot your system. After that, see if you can open the app normally, if the answer is negative, try one of the solutions listed below.

Solution 1 – Reset Xbox App Package

Next thing we’re going to try is to reset the Xbox app package. This solution is generally used when users are encountering problems with their Windows 10 apps, and it could be helpful in this case, as well. To reset your Xbox app package, just follow these steps:

  1. Go to Search, type powershell, and open PowerShell
  2. Enter the following command, and press Enter:
    • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)Axml”}xbox app windows 10 won't open
  3. Wait for the process to finish

After performing this PowerShell command, try to run your Xbox app for Windows 10 again. If you’re still unable to run it, try the solution listed below.

Solution 2 – Run License Service Script

This script was introduced in Windows 10 Technical Preview, when users had problems running certain Windows 10 apps. We didn’t test if it works in the full version of Windows 10, and with Xbox app, but you could give it a try, it won’t hurt. To run this script, do the following:

  1. Open Notepad
  2. Paste the following text into Notepad:
    • echo offnet stop clipsvcif “%1″==”” (
      move %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.dat %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.bak
      )if “%1″==”recover” (
      copy %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.bak %windir%serviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.dat
      )net start clipsvc
  3. Save the file as “license.bat”
  4. Execute the script from the Command Prompt (right-click on the Start Menu button > Command Prompt (Administrator))
  5. The script will uninstall the app, so head over to the Windows Store, and reacquire Xbox app.

RELATED: Is ‘Appear offline’ finaly fixed on Xbox One? That’s what users say

Solution 3 –  Clear Microsoft Store cache

The Xbox App depends on the Microsoft Store App to run properly. So, if there is something wrong with the Store app, many apps won’t launch or won’t download anything. In this case, resetting the Store cache can fix the problem.

  1. Press Windows Key + R to launch Runreset windows store
  2. Enter wsreset.exe > hit Enter
  3. Once the reset process finished, restart your PC and then check if the Windows Store App works as it should.

That’s about that, as you can see, the solution for this problem lays in resetting the app. In case these solutions didn’t work for you, or you have some solutions of your own, let us know in the comments.


Editor’s Note: This post was originally published in February 2016 and has been since updated for freshness, and accuracy.

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  • the reimage have to be paid to work and my powershell doesnt allow me to do anything