Fix: Unable to sign in to Xbox account in Windows 10/11

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
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  • If you're unable to sign in to the Xbox account on your PC, make sure your system is up to date.
  • Be sure that the necessary services are enabled at startup to avoid any issues.
  • Clearing the local Xbox identity data can also help you with sign-in problems.

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Windows offers many great features, with a special focus on Xbox support, and it does that using the dedicated Xbox app.

Unfortunately, it seems that many users are unable to sign in to their Xbox account, and they are greeted with this message:

We are unable to sign you in at the moment. Try again later (0x409)

This can be a major problem since you won’t be able to play any games or communicate with your friends, but there are ways to fix this issue, and in this guide, we’re going to show you how to do that.

Why am I unable to connect to Xbox Live?

If there’s an issue with Xbox services you won’t be able to connect and you might get Xbox Live error 8015190E on your PC.

Sometimes your network hardware can be the problem, and few users reported that they can’t connect to Xbox Live with an Xfinity modem.

This can be a big problem, and if it occurs, you won’t be able to play online on Xbox Live, however, there are ways to fix this issue.

Why can’t I sign in to the Xbox app on my PC?

There are multiple reasons for this, the most common being missing updates. If your system or Xbox app is out of date, you might encounter various compatibility issues.

It’s important to mention that to use this feature, you need to have certain services running. Another cause can be your cache files, so it’s advised that you clean them.

What are common problems with the Xbox app?

  • Xbox app Windows 10 can’t sign in – This is a relatively common problem with Xbox app on Windows 10, but you should be able to fix the problem using one of our solutions.
  • Can’t sign into Xbox app Windows 10 0x409 – Another common problem that can prevent you from signing in to Xbox app is error 0x409. However, you should be able to fix this issue by reinstalling your Xbox application.
  • Xbox app Windows 10 won’t open – Many users reported that they are unable to use their Xbox app at all, and this is usually caused by damaged installation.
  • Xbox Windows 10 not working – Several users reported that Xbox application isn’t working at all on their PC. To solve this issue, be sure to check if necessary Xbox services are running.
  • Xbox Windows 10 login error – This is another common problem with Xbox app. To fix the problem, you might have to create a new user account and check if the Xbox app works on it.
  • Xbox account Windows 10 error 0xbba, 0x3fb – Sometimes you might encounter 0xbba or 0x3fb error while trying to run Xbox app. These errors can be annoying, but you should be able to fix them using one of our solutions.

What to do if we were unable to sign you in to Xbox Live?

1. Install the missing updates

  1. Press Windows Key + I to open the Settings app.
  2. When the Settings app opens, go to Update & Security.
  3. Click on Check for updates button. 
  4. Windows will now check for available updates and download them in the background.
  5. Once the updates are installed, check if the issue still persists.

If you’re unable to download updates, visit our guide on how to fix Windows automatic update problems.

By default, Windows 10 automatically installs the updates in the background, but sometimes you might miss an important update.

To ensure that all updates are installed properly, we recommend that you try useful software.

Windows Update is meant to improve the overall performance of your operating system, integrate new features, and even upgrade the existing ones. However, there are times when certain errors may occur out of the blue.

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2. Make sure that Xbox services aren’t disabled

  1. In the Search bar type services. Select the Services from the list of results.
  2. Scroll to the bottom and find the following services: Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live Networking Service.
  3. Double-click the Xbox Live Auth Manager service to open its properties.
  4. Find Startup type section and make sure it’s set to Automatic. If the service isn’t started, click Start to start the services. Save changes.
  5. After you’ve done, do the same for Xbox Live Game Save and Xbox Live Networking Service.

These services are necessary and if you can’t sign into the Xbox app on PC, be sure to enable them. To learn more about this feature, we suggest that you visit our guide on how to open services.msc on Windows.

3. Clear the local Xbox identity data

  1. Open File Explorer using the Windows key + E shortcut.
  2. In the address bar paste the following line:
    %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker
  3. If there are Accounts and Cache folders available make sure that you delete them.
  4. After removing the cache, try to start the Xbox app again.

4. Reinstall the Xbox app

  1. Press Windows key + X and choose Windows PowerShell (Admin).
  2. Run this command:
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

    If you have problems running this tool, visit our guide on what to do if PowerShell stops working.

5. Use Command Prompt

  1. Open the Search bar and enter command prompt. Select Run as administrator.
  2. Once the Command Prompt starts, run the following command: REG ADD HKLM\SYSTEM\CurrentControlSet\Services\XblAuthManager /v SvcHostSplitDisable /t REG_DWORD /d 1 /f

This solution will make a small change to your registry, but it should help if the Xbox app is not letting you sign in.

If you had issues completing this solution, visit our can’t run Command Prompt as administrator guide for more information.

6. Check if Xbox services are starting with your PC

  1. Press Windows key + R and enter msconfig. Press Enter or click OK.
  2. Go to Services tab and make sure that all Xbox services are checked. After checking all Xbox services, save changes.
  3. Now you just need to restart your PC and check if the issue persists.

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For this solution to work, you don’t need to disable anything, but if you want, you can check the list of Windows Services that are safe to disable.

7. Restart your PC

  1. Click the Start button in the Taskbar.
  2. Now click the Power button and choose Restart.
  3. Once your PC restarts, check if the problem is still there.

This is a simple solution, but it might help you fix the Xbox app if it won’t open on Windows or if the Xbox app won’t let you sign in.

8. Disable problematic apps

  1. Press Windows key + I to open the Settings app.
  2. Go to the Apps section.
  3. Now locate Wacom app and click Uninstall.
  4. Follow the instructions on the screen to complete the process.

Other apps, such as LG Screen Split App can cause similar problems, but it’s not necessary to uninstall them, since you can just disable them.

If you’re having problems even after removing these apps, you should try using uninstaller software in order to completely remove them.

9. Disconnect the second monitor

  1. Disconnect your second monitor.
  2. Start the Xbox app.
  3. Once the app starts, connect the other monitor.

This is just a workaround, but it does wonders, according to users, so if you’re using a dual monitor setup, be sure to try this solution.

10. Start the application from the administrator account

  1. Open the Settings app by using Windows key + I shortcut.
  2. Navigate to Accounts section.
  3. Go to Family & other people section and then click on Add someone else to this PC.
  4. Click I don’t have this person’s sign-in information.

  5. Now click Add a user without a Microsoft account.
  6. Enter the desired user name and click Next.

After creating a new account, switch to it and check if you still can’t sign in to Xbox app.

Creating a new account is a great way to fix Xbox sign in error 0x406 and many others, so be sure to try it.

What do I do if I can’t sign in using the Xbox app on Windows 11?

1. Install the latest updates

  1. Click Start and choose Settings.
  2. Go to Windows Update.
  3. Check for available updates and download them.

2. Run the troubleshooter

  1. Press Windows key + I to open the Settings app.
  2. Navigate to System and then to Troubleshoot.
  3. Now choose Other troubleshooters.
  4. Click Run next to Internet Connections.
  5. Wait for the process to finish.
  6. You can do the same for Incomming Connections and Network Adapter troubleshooters.

Troubleshooters are designed to fix common problems, and in some cases, they can help if you can’t sign into Xbox app on PC.

On which platforms is Xbox app available?

The app is available on all major platforms, including both iOS and Android, so you can stay in touch with your friends and browse the game catalog even on your phone.

Regarding desktop platforms, this app is available exclusively on the Windows platform, and it’s compatible only with Windows 10 and 11.

Is Xbox app better than Steam?

Steam has been a staple of the gaming industry for years, and it offers titles from many publishers. It has a huge userbase and many titles, so every game that you can think of is probably available on Steam.

However, the Xbox app offers you the chance to try more games at lower prices, with a monthly subscription. To learn more, visit our guide on Xbox Game Pass for PC.

That’s about it, we hope at least one of these solutions helped you with your Xbox login issue in Windows 10 and 11.

If you’re having more problems, you should visit our Xbox app problems guide for more potential solutions.

Did you manage to fix the problem using a different method? If so, don’t be shy to share it with us in the comments section below.

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Frequently Asked Questions

  • Check out our dedicated guide if you are unable to sign in to Xbox account in Windows 10, and find the right fixes.

  • Many users reported the error 0x87dd0006 when connecting to Xbox Live. If you’re experiencing the same problem, make sure to follow the troubleshooting steps listed in our dedicated article to solve it once and for all.

  • To sign in to Xbox Live you have to use the Microsoft account credentials. Also, check out our guide if you cannot play online Xbox Live multiplayer to find the proper fixes.

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