Xbox App Won't Let me Sign In: How to Fix and Easily Sign In

Solutions to seamlessly sign in and play games in no time

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Key notes

  • If you’re unable to sign in to the Xbox account on your PC, make sure your system is up to date.
  • Clearing the local Xbox identity data can also help you with sign-in problems.

Many users are unable to sign in to their Xbox account, and they are greeted with this message: We are unable to sign you in at the moment. Try again later (0x409). In this guide, our WR software experts highlighted what to do if the Xbox app won’t let you sign in.

Why can’t I sign in to the Xbox app on my PC? There are multiple reasons for this, the most common being missing updates. Another one can be your cache files, so it’s advised that you clean them.

This can be a big problem, and if it occurs, you won’t be able to play online on Xbox Live. However, there are ways to fix this issue.

How can I fix the Xbox app can’t sign in error?

1. Install the missing updates

  1. Press Windows Key + I to open the Settings app, then go to Update & Security.
  2. Click on Check for updates button. 
  3. Windows will now check for available updates and download them in the background. Once the updates are installed, check if the Xbox app we can’t sign you in right now 0x409 issue still persists.

If you’re unable to download updates, visit our guide on how to fix Windows automatic update problems.

By default, Windows 10 automatically installs the updates in the background, but sometimes you might miss an important update.

2. Make sure that Xbox services aren’t disabled

1. In the Search bar type services, then select the Services app from the list of results.

open the services app

2. Scroll to the bottom of the list and locate the following services: Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live Networking Service.

locate the xbox services

3. Double-click the Xbox Live Auth Manager service to open its properties.

open xbox live auth manager

4. Find the Startup type section and make sure it’s set to Automatic. If the service isn’t started, click Start to start the services. Save changes.

set the startup type automatic

5. After you’ve done, do the same for Xbox Live Game Save and Xbox Live Networking Service. The Xbox app we can’t sign you in right now 0x406 issue will be solved.

You should ensure that Xbox Services are enabled. These services are necessary and if you can’t sign into the Xbox app on PC, be sure to enable them.

To learn more about this feature, we suggest that you visit our guide on how to open services.msc on Windows.

Why am I unable to connect to Xbox Live? If there’s an issue with Xbox services you won’t be able to connect and you might get Xbox Live error 8015190E on your PC.

Sometimes your network hardware can be the problem, and a few users reported that they can’t connect to Xbox Live with an Xfinity modem.

3. Clear the local Xbox identity data

  1. Open File Explorer using the Windows key + E shortcut. In the address bar paste the following line:
    %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker
  2. If there are Accounts and Cache folders available make sure that you delete them.
  3. After removing the cache, try to start the Xbox app again. The Xbox app sign-in button does nothing error will be addressed.

4. Reinstall the Xbox app

  1. Press Windows key + X and choose Windows PowerShell (Admin).
  2. Run this command in order to fix the Xbox app won’t let me sign in with different account error:
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

If you have problems running this tool, visit our guide on what to do if PowerShell stops working.

5. Use Command Prompt

  1. Open the Search bar and enter command prompt. Select Run as administrator.
  2. Once the Command Prompt starts, run the following command in order to solve the Xbox app won’t let me sign into another account issue: REG ADD HKLM\SYSTEM\CurrentControlSet\Services\XblAuthManager /v SvcHostSplitDisable /t REG_DWORD /d 1 /f

This solution will make a small change to your registry, but it should help if the Xbox app is not letting you sign in.

If you had issues completing this solution, visit our can’t run Command Prompt as administrator guide for more information.

6. Check if Xbox services are starting with your PC

  1. In order to fix the Xbox app won’t let me sign in Windows 10, press Windows key + R and enter msconfig. Press Enter or click OK.
  2. Go to Services tab and make sure that all Xbox services are checked. After checking all Xbox services, save changes.
  3. Now you just need to restart your PC and check if the issue persists.

For this solution to work, you don’t need to disable anything, but if you want, you can check the list of Windows Services that are safe to disable.

7. Restart your PC

  1. Click the Start button in the Taskbar.
  2. Now click the Power button and choose Restart.
  3. Once your PC restarts, check if the problem is still there. The Can’t sign into Xbox app in Windows 11/10 will be fixed.

This is a simple solution, but it might help you fix the Xbox app if it won’t open on Windows or if the Xbox app won’t let you sign in.

8. Disable problematic apps

  1. Press Windows key + I to open the Settings app. Go to the Apps section.
  2. Now locate Wacom app and click Uninstall.
  3. Follow the instructions on the screen to complete the process and fix Xbox app won’t let me sign in PC.

Other apps, such as LG Screen Split App can cause similar problems, but it’s not necessary to uninstall them, since you can just disable them.

If you’re having problems even after removing these apps, you should try using uninstaller software in order to completely remove them.

9. Disconnect the second monitor

  1. Disconnect your second monitor.
  2. Start the Xbox app.
  3. Once the app starts, connect the other monitor.

This is just a workaround, but it does wonders, according to users, so if you’re using a dual monitor setup, be sure to try this solution.

10. Start the application from the administrator account

  1. Open the Settings app by using Windows key + I shortcut.
  2. Navigate to Accounts section.
  3. Go to Family & other people section and then click on Add someone else to this PC.
  4. Click I don’t have this person’s sign-in information.
  5. Now click Add a user without a Microsoft account.
  6. Enter the desired user name and click Next to fix the Can’t sign into Xbox Game Bar.

After creating a new account, switch to it and check if you still can’t sign in to Xbox app.

Creating a new account is a great way to fix Xbox sign in error 0x406 and many others, so be sure to try it.

What are other common problems with the Xbox app?

  • Xbox app Windows 10 can’t sign in – This is a relatively common problem with Xbox app on Windows 10, but you should be able to fix the problem using one of our solutions.
  • Can’t sign into Xbox app Windows 10 0x409 – Another common problem that can prevent you from signing in to the Xbox app is error 0x409. However, you should be able to fix this issue by reinstalling your Xbox application.
  • Xbox app Windows 10 won’t open – Many users reported that they are unable to use their Xbox app at all, and this is usually caused by damaged installation.
  • Xbox Windows 10 not working – Several users reported that Xbox application isn’t working at all on their PC. To solve this issue, be sure to check if necessary Xbox services are running.
  • Xbox Windows 10 login error – This is another common problem with Xbox app. To fix the problem, you might have to create a new user account and check if the Xbox app works on it.
  • Xbox account Windows 10 error 0xbba, 0x3fb – Sometimes you might encounter 0xbba or 0x3fb error while trying to run Xbox app. These errors can be annoying, but you should be able to fix them using one of our solutions.

What do I do if I can’t sign in using the Xbox app on Windows?

1. Install the latest updates

  1. Click Start and choose Settings.
  2. Go to Windows Update.
  3. Check for available updates and download them.

2. Run the troubleshooter

  1. Press Windows key + I to open the Settings app.
  2. Navigate to System and then to Troubleshoot.
  3. Now choose Other troubleshooters.
  4. Click Run next to Internet Connections.
  5. Wait for the process to finish.
  6. You can do the same for Incomming Connections and Network Adapter troubleshooters.

Troubleshooters are designed to fix common problems, and in some cases, they can help if you can’t sign into Xbox app on PC.

How do I update my Xbox app on my PC?

  1. Press Windows + S to open the Search menu, enter Microsoft Store in the text field, and click on the relevant search result.microsoft store
  2. Now, click on the Library icon on the left.library
  3. Click on the Get updates button.get updates

If an update for the Xbox app is available, it will be downloaded and installed automatically.

On which platforms is Xbox app available?

The app is available on all major platforms, including both iOS and Android, so you can stay in touch with your friends and browse the game catalog even on your phone.

Regarding desktop platforms, this app is available exclusively on the Windows platform, and it’s compatible only with Windows 10 and 11.

Is Xbox app better than Steam?

Steam has been a staple of the gaming industry for years, and it offers titles from many publishers. It has a huge user base and many titles, so every game you can think of is probably available on Steam.

However, the Xbox app offers you the chance to try more games at lower prices with a monthly subscription. To learn more, visit our guide on Xbox Game Pass for PC.

That’s about it, we hope at least one of these solutions helped you with your Xbox login issue in Windows 10 and 11. Also, check out our expert article on addressing the login error 0x0000042b.

If you have more problems, visit our Xbox app problems guide for more potential solutions.

Did you manage to fix the problem using a different method? If so, don’t be shy to share it with us in the comments section below.

More about the topics: windows 10 fix, Windows 11