Full Fix: Unable to Sign in to Xbox Account in Windows 10

By: Ivan Jenic
7 minute read
xbox one not working hdmi switch

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Windows 10 comes with many improvements, and one of those improvements is related to Xbox. As you know Windows 10 comes with Xbox app, but it seems that some users can’t sign in to their Xbox account on Windows 10.

When trying to sign in users are greeted with “We are unable to sign you in at the moment. Try again later” (0x409) message, so their Xbox app is basically useless. If you’re a gamer, this can be a big problem, but there are few solutions that you might want to try.

What to do if You’re Unable to Sign In to Xbox Account in Windows 10

Many users use Xbox app on their Windows 10 PC, however, some users reported that they are unable to sign in to their Xbox account. Speaking of Xbox account and issues, users reported the following problems as well:

  • Xbox app Windows 10 can’t sign in – This is a relatively common problem with Xbox app on Windows 10, but you should be able to fix the problem using one of our solutions.
  • Can’t sign into Xbox app Windows 10 0x409 – Another common problem that can prevent you from signing in to Xbox app is error 0x409. However, you should be able to fix this issue by reinstalling your Xbox application.
  • Xbox app Windows 10 won’t open – Many users reported that they are unable to use their Xbox app at all. We covered a similar issue in our Xbox app won’t open article, so be sure to check it out for more solutions.
  • Xbox Windows 10 not working – Several users reported that Xbox application isn’t working at all on their PC. To fix this issue, be sure to check if necessary Xbox services are running.
  • Xbox Windows 10 login error – This is another common problem with Xbox app. To fix the issue, you might have to create a new user account and check if the Xbox app works on it.
  • Xbox account Windows 10 error 0xbba, 0x3fb – Sometimes you might encounter 0xbba or 0x3fb error while trying to run Xbox app. These errors can be annoying, but you should be able to fix them using one of our solutions.

Solution 1 – Make sure that Xbox services aren’t disabled

The first thing we’re going to do is to make sure all necessary Xbox services are enabled. To do that, follow these instructions:

  1. In the Search bar type services. Select the Services from the list of results.
    Xbox account Windows 10 error 0xbba
  2. Scroll to the bottom and find the following services: Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live Networking Service.
    Xbox app Windows 10 can't sign in
  3. You’ll have to repeat this process for each of the services listed above. Right click the service and select Properties.
    Can't sign into Xbox app Windows 10 0x409
  4. Find Startup type section and make sure it’s set to Automatic. If the service isn’t started, click Start to start the services. Click Apply and OK to save changes.
    Xbox app Windows 10 won't open

After you’ve done all of that, your Xbox app should be working.


Solution 2 – Clear the local Xbox identity data

  1. Open File Explorer.
  2. In the address bar paste the following:
    • %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
  3. If there are Accounts and Cache folders available make sure that you delete them.

After removing the cache, try to start Xbox app again.


Solution 3 – Reinstall Xbox app

And nothing other helps, you can try to reinstall the Xbox app and see if your login problems are gone. Here’s what you need to do to reinstall the Xbox app:

  1. Open PowerShell as administrator. You can do this by searching for powershell in the Search bar and right clicking the PowerShell in the list of results. Then just select Run as administrator from the menu and that’s it.
    Xbox Windows 10 not working
  2. Paste this into PowerShell and press Enter to run it:
    • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
      Xbox Windows 10 login error

Solution 4 – Use Command Prompt

If you’re unable to sign in to Xbox Account on Windows 10, the issue might be caused by service host separation. However, you can easily fix the issue simply by running a single command in Command Prompt. To do that, just follow these steps:

  1. Press Windows Key + X to open Win + X menu. Select Command Prompt (Admin) from the list. If Command Prompt isn’t available, you can also use PowerShell (Admin).
    Xbox app Windows 10 can't sign in
  2. Once the Command Prompt starts, run the REG ADD HKLM\SYSTEM\CurrentControlSet\Services\XblAuthManager /v SvcHostSplitDisable /t REG_DWORD /d 1 /f command.
    Can't sign into Xbox app Windows 10 0x409

After running this command, restart your PC and check if the problem still persists.


Solution 5 – Check if Xbox services are starting with your PC

Few users reported that they were unable to sign in to Xbox account because Xbox services weren’t starting with their PC. To fix this issue, you need to do the following:

  1. Press Windows Key + R and enter msconfig. Press Enter or click OK.
    Xbox Windows 10 login error

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    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
    3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

  3. Go to Services tab and make sure that all Xbox services are checked. After checking all Xbox services, save changes.
    Xbox app Windows 10 won't open

Now you just need to restart your PC and check if the issue still persists.


Solution 6 – Restart your PC

Sometimes the simplest solutions are the best, and if you’re unable to sign in to Xbox account, you might be able to temporarily fix this problem by restarting your PC. According to users, this is just a temporary solution, but if you need to quickly fix the problem, you might want to try it out.

Many users reported that PC restart fixed the problem for them, so be sure to try it.


Solution 7 – Install the missing updates

Windows 10 is a solid operating system, but sometimes certain bugs and issues can appear. If you’re unable to sign in to Xbox account on your PC, you might be able to solve that by installing the latest updates.

By default, Windows 10 automatically installs the updates in the background, but sometimes you might miss an important update. However, you can always check for updates manually by doing the following:

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, go to Update & Security.
    Xbox Windows 10 not working
  3. Click on Check for updates button.
    Xbox Windows 10 login error

Windows will now check for available updates and download them in the background. Once the updates are installed, check if the issue still persists.

Several users reported that updating their Windows fixed the problem for them, so be sure to try that. In addition to updating Windows, be sure to update Xbox app as well.


Solution 8 – Disable LG Screen Split App

Users that have ultrawide monitors might not be able to sign in to Xbox account due to third-party applications. According to users, applications such as LG Screen Split App can cause this problem to appear on your PC.

To fix the issue, you just have to disable this application and the problem should be resolved. Keep in mind that other applications that are related to your display can also cause this problem to appear. Another application that is related to this problem is Wacom, and in order to fix the problem, you’ll have to remove it.

There are several ways to uninstall an application, but if you want to completely remove it, we advise you to use an uninstaller application. Applications such as IOBit Uninstaller (free) and Ashampoo Uninstaller can easily remove any application from your PC, so be sure to try them out.


Solution 9 – Disconnect the second monitor

According to users, sometimes dual monitors can cause this issue to appear. If you are unable to sign in to Xbox account on your PC, you need to disconnect your second monitor before you start the Xbox app. After doing that, start the application again and then connect your second monitor.

This is just a workaround, but it works according to users, so if you’re using a dual monitor setup, be sure to try this solution.


Solution 10 – Start the application from administrator account

If you are unable to sign in to Xbox account on your Windows PC, you might be able to fix the problem by starting the application from an administrator account. According to users, the application needs an administrator account in order to initialize properly.

To do that, you just need to log in to the administrator account on your PC and start Xbox app from there. After doing that, just go back to your user account and try to start Xbox app again. If you don’t have another account on your PC, you can create it by doing the following:

  1. Open the Settings app.
  2. Navigate to Accounts section.
    Xbox account Windows 10 error 0x3fb
  3. Go to Family & other people section and then click on Add someone else to this PC.
    Xbox app Windows 10 can't sign in
  4. Click I don’t have this person’s sign-in information.
    Can't sign into Xbox app Windows 10 0x409
  5. Now click Add a user without a Microsoft account.
    Xbox app Windows 10 won't open
  6. Enter the desired user name and click Next.
    Xbox Windows 10 not working

After creating a new account, switch to it and check if the issue appears on the new account. According to users, this simple solution worked for them, so you might want to try it out.

That’s about it, I hope at least one of these solutions helped you with your Xbox login issue in Windows 10. If you have any questions or comments, just let us know in the comments below.


Editor’s Note: This post was originally published in November 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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