FIX: Xbox error PBR9002

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • You can purchase all sorts of content on your Xbox, but sometimes, when you're trying to buy something, you get the PBR9002 error. Don't worry about that because if you read the article below you will find plenty of solutions.
  • Error PBR9002 can prevent you from buying content online, so one of the solutions is simply to add a new payment method.
  • Go to our Xbox error codes category for problems and solutions for these problems.
  • Xbox issues appear pretty often so if you need any guidance, go to our Xbox troubleshooting hub.
How to fix Xbox error PBR9002

You can purchase all sorts of content on your Xbox, including movies, shows, games, and DLCs, but sometimes certain errors can occur while purchasing content online.

Users reported Xbox error PBR9002, and today we’re going to show you how to fix this error.

  1. Add a different payment option
  2. Add a new account
  3. Make sure that your region settings are correct
  4. Contact Microsoft support
  5. Delete and redownload your profile
  6. Clear the system cache
  7. Power cycle your console

Fix – Xbox error PBR9002

Xbox error PBR9002, how to fix it?

Solution 1 – Add a different payment option

Error PBR9002 can prevent you from buying content online, but you should be able to fix that simply by adding a new payment method. This is a simple procedure, and in order to do it you need to follow these steps:

  1. Login to your Microsoft account using any web browser.
  2. Navigate to Services & subscriptions section.
  3. In the Xbox Live section, locate Paid with and choose Change how you pay option.
  4. Now select Add a new way to pay and then click Next.
  5. Follow the instructions on the screen to add a new payment option.

To add a new payment option on Xbox 360, do the following:

  1. Make sure that you’re signed in to your Xbox with a Microsoft account.
  2. Go to Settings and choose Account.
  3. Select Manage Payment Options.
  4. Select Add Credit Card or Add PayPal option and follow the instructions on the screen to add a payment method.

To add a payment option on Xbox One, do this:

  1. Sign in to Xbox One with your Microsoft account.
  2. Scroll left on the Home screen to open the Guide.
  3. Select Settings > All Settings.
  4. In the Account section choose Payment & billing.
  5. Select Add credit card or Add PayPal.
  6. Follow the instructions on the screen and enter your billing information.

After adding new payment option for Xbox Live this error should be resolved completely.

Solution 2 – Add a new account

According to users, one potential workaround is to create a new account and use it to purchase the desired content.

This isn’t the best solution, but according to users, it allows you to purchase items from the Store, so you might want to consider creating a new account.

Solution 3 – Make sure that your region settings are correct

According to users, error PBR9002 occurs due to region locking, and you might encounter it if you try to purchase content that isn’t available in your region or if you change your region.

To fix this problem, you need to make sure that your region settings and billing information are correct. To change your region settings on Xbox One, do the following:

  1. Make sure that you’re signed in to your Microsoft account.
  2. Scroll left on the Home screen to open the Guide.
  3. Select Settings > All Settings > System.
  4. Choose Language & location.
  5. Select your new location from the list and choose Restart now.

To change the region on Xbox 360, do the following:

  1. Sign in to your Microsoft account on your Xbox 360.
  2. Open Settings and choose System.
  3. Go to Console Settings > Language and Locale > Locale.
  4. Select the locale that you want to use.

Keep in mind that certain services such as Xbox Live won’t work unless they are supported in the new region.

Although your Xbox profile information will be preserved if you choose to change your region, the money from your Microsoft account will not, so you might want to spend it before changing your region.

You should know that you won’t be able to change your region if you did so in the last three months, or if your account is currently suspended or if you have a balance due on your Xbox subscription.

To change your billing information, do the following:

  1. In any web browser log in to your Microsoft account.
  2. Select Payment & billing and select Billing info.
  3. Now select Edit profile and make changes to your billing address.

To change the billing address on Xbox One, follow these steps:

  1. Scroll left on the Home screen and select Settings.
  2. Select All Settings > Account > Payment & billing.
  3. Now select Change billing address.
  4. Edit your billing information.
  5. If you don’t need to update certain billing information, you can simply press B and choose Next.
  6. After you’re done, select Save info.

You can change the billing information on your Xbox 360, by following these instructions:

  1. Make sure that you’re signed in to your console.
  2. Go to Settings and select Account.
  3. Select the payment option that you want to update.
  4. Update the billing information and select OK to save changes.

After making sure that both your region and billing information is correct, try to make the purchase again.

Solution 4 – Contact Microsoft support

Sometimes it can happen that your card is flagged, and in order to fix this problem you might have to call Microsoft support and ask them if they could fix the issue.

Solution 5 – Delete and redownload your profile

The next thing we’re going to try is re-downloading your Xbox profile. Here’s exactly what you need to do:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Go to Storage > All Devices > Gamer Profiles.
  4. Select your gamertag that you want to delete.
  5. Select Delete.
  6. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)

Solution 6 – Clear the system cache

Clearing the system cache is a universal solution for all sorts of issues in Xbox One, so it might be helpful when resolving this problem, as well. Here’s how to clear the cache data in Xbox One:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y  on your controller (you can select any storage device, because the system will clear the cache for all of them).
  5. Select Clear System Cache.
  6. Confirm the action.
  7. Restart your console

Solution 7 – Power cycle your console

If other solutions don’t work, you might want to perform a factory reset. This option will usually delete all files from your console and reset it to the original state.

This means that you’ll delete all your accounts, saved games, settings and files. If you want to keep your files, we strongly suggest that you back them up to a USB flash drive before starting the reset process.

To reset your Xbox to factory settings, do the following:

  1. Open the guide by scrolling left on the Home screen.
  2. Select Settings and go to All Settings.
  3. Choose System > Console info & updates.
  4. Select Reset console.
  5. You should see two options available: Reset and keep my games & apps and Reset and remove everything. We suggest that you use the first option since this option will only reset your console and delete potentially corrupted data without deleting games and other large files. If that option doesn’t work and the problem still persists, be sure to use Reset and remove everything option. This option will delete all downloaded games, saved games, accounts, and applications, therefore if you want to preserve some of your files, we suggest that you back them up before using this option.

Xbox error PBR9002 will prevent you from purchasing content online, but you should be able to fix it by using one of our solutions.

If the problem still persists, you might want to call Microsoft support and ask them to unblock your card.

FAQ: Read more about Xbox errors

  • What is Xbox error PBR9002?

Xbox error PBR9002 is a billing address error that occurs when you’re trying to purchase something on your Xbox. Here’s a guide on how to fix billing errors on Xbox One.

  • How do I fix Xbox error PBR9002?

You should try using another payment method or change your account. If that doesn’t solve the problem, follow our complete guide to solve error PBR9002.

  • What happens when you reset your Xbox One?
The simple reset will simply refresh your console. The factory settings reset will delete all user data, including accounts, games and apps, saved games, settings etc. 
  • Editor’s Note: This post was originally published in January 2019 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.
Editor's Note: This article was originally published in October 2016 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.