How to fix Xbox One Amazon Prime Video error code 5266

Solve the error code and open Amazon Prime without issues

by Madalina Dinita
Madalina Dinita
Madalina Dinita
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Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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Alex Serban
Alex Serban
Windows Server & Networking Expert
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A specific frustrating Xbox One issue seemed to bug many users when trying to open the Amazon Video App.

An error message containing the error code 5266 prompts on the screen upon accessing the problematic application.

Usually, this error is related to app corruption, network issues or server related problems.

In order to fix this issue, here are a few solutions that you can use.

How to open Amazon Prime app on Xbox without error 5266

1. Verify the Xbox server status

Before attempting other system fixes, you should make sure that the Xbox servers are up and running.

There is no need to resort to making system changes if the Xbox servers are down. You’ll just need to have a little patience.

Go to the official Microsoft web page to check the live server status.

2. Check the Amazon Prime Instant Video server status

Even if the Xbox servers are running properly, Amazon Prime’s servers could be down or under maintenance.

Check the server status on DownDetector in order to see if there have been recent issues with the server.

3. Test and improve your internet connection

  1. Perform a test on your internet connection from the Xbox settings to make sure that your connections are working properly
  2. Hard reset your router/modem
  3. Run a wired connection instead of a wireless connection, it’s usually faster and more reliable
  4. Contact your ISP and let them know if you’re internet is running slower than usual.

4. Reinstall the Amazon Prime Video app

  1. Press the Xbox button > go to Home
  2. Go to My games & apps
  3. Select Amazon Prime Video
  4. Press the Menu button on the controller > select Uninstall
  5. Next, you have to reinstall Amazon Prime Video back and see if the issue was fixed.

5. Contact the Internet Provider

Sometimes, you could have some closed ports blocking your access to certain internet portals.

Contact your ISP and let them know about your issue. They could open some ports in order to grant you access to the Amazon Prime app.

We hope that our solutions helped you o fix the Xbox error. If you found other working solutions, please share them in the comment section below.


Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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