Fix: Xbox One Multiplayer is Not Working [Expert Guide]

See the solutions below to fix the multiplayer not working issue

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
multiplayer xbox issues
To fix various PC problems, we recommend DriverFix: This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Check all your drivers now in 3 easy steps:
  1. Download DriverFix (verified download file).
  2. Click Start Scan to find all problematic drivers.
  3. Click Update Drivers to get new versions and avoid system malfunctionings.
  • DriverFix has been downloaded by 0 readers this month.

Xbox One is all about playing your favorite games with your friends. Yes, you can still have fun alone, but it’s much more fun when you have company. And since your friends can’t come over every day, playing online is a great way to stay connected and have fun.

But what if Xbox One multiplayer is not working? Well, in that case, you’re on your own.

Of course not! In case you have problems connecting to the Xbox One multiplayer, we’ve prepared a few solutions that might help you to get back online.

In this article

What to do if the Xbox One multiplayer is not working?

1. Restart Xbox One

The very first solution that basically anyone would recommend is simply restarting your console. In case of a faulty connection, restarting the Xbox might be just what you need to solve the connection issues.

In case you’re not sure how to correctly restart your console, just follow these instructions:

  1. Unplug the power cable from the back of the router, and wait for five minutes.
  2. Restart your Xbox One console:


    • Scroll left from Home to open the guide.
    • Select Settings.
    • Click Restart console.Restart xbox one
    • And then select Yes to confirm.
  3. After five minutes, plug the modem in, and wait for it to get back to its normal state.
  4. Try to connect to the multiplayer again.

If you’re still unable to connect to multiplayer with your Xbox One, move on to another solution listed below.

2. Check the network cable

Your network cable needs to be correctly connected to your console in order for the internet to work. So, you need to make sure your network cable is connected properly, and here’s how to do that:

  1. Unplug the network cable from the back of your Xbox One console.
  2. Check the cable’s connector and the Xbox One console socket to make sure that they are clean and debris-free.
  3. Plug it back in.
  4. Now, unplug the network cable from your router.
  5. Check the cable’s connector and the socket of the router to make sure that they’re clean and debris-free.
  6. Now, do one of the following (depending on your network hardware):
    • Router or gateway: Plug the network cable into a different port. Make sure the cable clicks into place.
    • Modem: Plug the network cable back into the modem. Make sure the cable clicks into place.
  7. Verify that all power cables are firmly seated in the modem, gateway, or router and that all networking devices are powered on.
  8. Try to connect to the internet again.

3. Connect directly to the modem

If your console is connected to the router, try connecting it directly to your modem. That way, you’ll be able to re-establish the internet connection, in case there’s something wrong with your router.

If the multiplayer on your Xbox One works while you’re connected to the modem, you’ll need to replace your router or investigate for possible issues.

4. Make sure your Live Gold membership is still valid

Expert tip:


Outdated drivers are the main reason for errors & system issues. If some of your files are missing or crashing, an automated solution like DriverFix can solve these problems in just a couple of clicks. And it's also lightweight on your system!

Being subscribed to the Xbox Live Gold is absolutely mandatory for the multiplayer on Xbox One.

So, if none of the solutions listed above worked, make sure you’re still subscribed to the Live Gold. This especially applies if you’ve recently signed up for the Free trial, as your trial might has just expired.

5. Check the Xbox Live service status

There’s also a chance that Xbox Live services are currently under maintenance or offline. In that case, there’s really nothing you can do. As a matter of fact, the only thing you can do is wait for Microsoft to get the services fixed.

You can check the Xbox Live services status anytime on this link.

6. Make sure your kid isn’t restricted from playing online

If you’re reading this article because your child isn’t able to connect to the internet, you need to check if he/she is eligible for going online at all. Due to age restrictions, kids under a certain age are not able to connect to the internet.

The same goes for account restrictions. You can learn more about managing your kid’s account and safety on Xbox One here.

7. Specific case: Multiplayer error, your account is set up online

You may run into problems if you have an account that was previously made online. In this case, it is likely that your privacy and online settings aren’t properly set up and you need to make some changes before you continue. 

For this problem, you can check out our guide and follow the steps listed there in order to solve your issue.

That’s about that. We certainly hope this article helped you to get back online, and play your favorite Xbox One games with your friends.

If you have any comments, questions, or suggestions, just let us know in the comments below.

Still having issues? Fix them with this tool:


Some driver-related issues can be solved faster by using a dedicated tool. If you're still having problems with your drivers, just download DriverFix and get it up and running in a few clicks. After that, let it take over and fix all of your errors in no time!

This article covers:Topics: