Xbox One is all about playing your favorite games with your friends. Yes, you can still have fun alone, but it’s much more fun when you have company. And since your friends can’t come over every day, playing online is a great way to stay connected and have fun.
But what if you can’t connect? Well, in that case, you’re on your own.
Of course not! In case you have problems connecting to the Xbox One multiplayer, we’ve prepared a few solutions that might help you to get back online.
What to do if you can’t connect to the Xbox One multiplayer
- Restart Xbox One
- Check the network cable
- Connect directly to modem
- Make sure your Live Gold membership is still valid
- Check the Xbox Live service status
- Make sure your kid isn’t restricted from playing
- Specific case: Multiplayer error, your account is set up online
1. Restart Xbox One
The very first solution that basically anyone would recommend is simply restarting your console. In case of a faulty connection, restarting the Xbox might be just what you need to solve the connection issues.
In case you’re not sure how to correctly restart your console, just follow these instructions:
- Unplug the power cable from the back of the router, and wait for five minutes.
- Restart your Xbox One console:
- After five minutes, plug the modem in, and wait for it to get back to its normal state.
- Try to connect to the multiplayer again.
If you’re still unable to connect to the internet with your Xbox One, move on to another solution listed below.
2. Check the network cable
Your network cable needs to be correctly connected to your console in order for the internet to work. So, you need to make sure your network cable is connected properly, and here’s how to do that:
- Unplug the network cable from the back of your Xbox One console.
- Check the cable’s connector and the Xbox One console socket to make sure that they are clean and debris-free.
- Plug it back in.
- Now, unplug the network cable from your router.
- Check the cable’s connector and the socket of the router to make sure that they’re clean and debris-free.
- Now, do one of the following (depending on your network hardware):
- Router or gateway: Plug the network cable into a different port. Make sure the cable clicks into place.
- Modem: Plug the network cable back into the modem. Make sure the cable clicks into place.
- Verify that all power cables are firmly seated in the modem, gateway, or router and that all networking devices are powered on.
- Try to connect to the internet again.
3. Connect directly to modem
If your console is connected to the router, try connecting it directly to your modem. That way, you’ll be able to re-establish the internet connection, in case there’s something wrong with your router.
If the multiplayer on your Xbox One works while you’re connected to the modem, you’ll need to replace your router, or investigate for possible issues.
4. Make sure your Live Gold membership is still valid
Being subscribed to the Xbox Live Gold is absolutely mandatory for the multiplayer on Xbox One.
So, if none of the solutions listed above worked, make sure you’re still subscribed to the Live Gold. This especially applies if you’ve recently signed up for the Free trial, as your trial might has just expired.
5. Check the Xbox Live service status
There’s also a chance that Xbox Live services are currently under maintenance or offline. In that case, there’s really nothing you can do. As a matter of fact, the only thing you can do is wait for Microsoft to get the services fixed.
You can check the Xbox Live services status anytime on this link.
6. Make sure your kid isn’t restricted from playing online
If you’re reading this article because your child isn’t able to connect to the internet, you need to check if he/she is eligible for going online at all. Due to age restrictions, kids under a certain age are not able to connect to the internet.
7. Specific case: Multiplayer error, your account is set up online
You may run into problems if you have an account that was previously made online. In this case, it is likely that your privacy and online settings aren’t properly set up and you need to make some changes before you continue.
For this problem, you can check out our guide and follow the steps listed there in order to solve your issue.
That’s about that. We certainly hope this article helped you to get back online, and play your favorite Xbox One games with your friends.
If you have any comments, questions, or suggestions, just let us know in the comments below.
Editor’s Note: This post was originally published in November 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.Editor's Note: This article was originally published in February 2017 and was revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.