Fix: Xbox One error code 0x807a1007

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Communication is a key part if you’re playing a multiplayer game with your friends on Xbox. If you’re in a team with your friends, you’re probably using party chat, but few users reported Xbox One error code 0x807a1007 that prevents them from using the party chat.

Xbox One error code 0x807a1007

Table of contents:

  1. Change your region
  2. Turn on Energy Saving mode
  3. Change the NAT settings
  4. Delete and redownload your profile
  5. Clear the system cache
  6. Power cycle your console
  7. Restore factory defaults

Fix – Xbox One error code 0x807a1007

Solution 1 – Change your region

According to users, you can fix this issue simply by changing your region. Changing your region on Xbox One is simple, but keep in mind that you need to spend all your money that you have on your Microsoft account before you can change your region. Also keep in mind that certain services might not be available in specific regions, so be sure to choose your region carefully. We have to mention that you can only change your region once in three months. As for limitations, you won’t be able to change your region if you have a balance due on your Xbox subscription or if your account is currently suspended. To change the region, follow these steps:

  1. Make sure that you’re signed in to your console.
  2. On the Home screen scroll left to open the Guide.
  3. Choose Settings > All Settings.
  4. Select System and choose Language & location.
  5. Select the new location and choose Restart now.

After your console restarts, check if the error is resolved.

Solution 2 – Turn on Energy Saving mode

Few users reported that you might be able to fix error code 0x807a1007 simply by turning on Energy Saving mode. This is a simple procedure and you can do it by following these steps:

  1. Go to Settings.
  2. Select Power & Startup.
  3. Select Power Mode and enable Energy-saving option.

After turning this mode on, your Xbox will start a bit slower than before, but the error should be completely resolved.

Solution 3 – Change the NAT settings

One way to fix this problem is to change your NAT settings. To do that, follow these steps:

  1. Scroll left on the Home screen to open the Guide.
  2. Select Settings > All Settings.
  3. Now choose Network.

You should be able to see your NAT Type. There are three different NAT types and all of them have certain advantages and limitations. If your NAT Type is set to anything else except Open, you might encounter this error. To fix this problem be sure to set the NAT type to Open and check if that solves the issue.

Solution 4 – Delete and redownload your profile

The next thing we’re going to try is redownloading your Xbox profile. Here’s how to do that:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Go to Storage > All Devices > Gamer Profiles.
  4. Select your gamertag that you want to delete.
  5. Select Delete.
  6. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)

Solution 5 – Clear the system cache

Clearing the system cache can resolve all sorts of issues, so it can be helpful in this case, as well. Go on and clear the system cache:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y  on your controller (you can select any storage device, because the system will clear the cache for all of them).
  5. Select Clear System Cache.
  6. Confirm the action.
  7. Restart your console

Solution 6 – Power cycle your console

And finally, if none of the previous solutions resolved the issue, we’re going to restart the console. First, let’s power cycle your Xbox. Here’s how to do that:

To perform a power cycle reset, follow these steps:

  1. Unplug the power cable from the back of the router, modem, or gateway, and wait for five minutes. If you have both a router and a modem, unplug the power cable from both devices.
  2. Restart your Xbox One console:
    • Press the Xbox button to open the guide.
    • Select Settings.
    • Select Restart console.
    • Select Yes to confirm.
  3. After five minutes, plug the modem or gateway in first and wait for all the lights to return to their normal state.
  4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Now that your console is reset, you should test your Xbox Live connection. Here’s how to do that:

  1. Press the Xbox button to open the guide.
  2. Select Settings > All Settings > Network.
  3. Now, select Network settings. If there’s an outage, it will appear on the screen.
  4. On the right side of the Network settings screen, select Test network connection.

Solution 7 – Restore factory defaults

If this issue still appears on your Xbox One, you might be able to fix it by performing a factory reset. This procedure will reset your console to factory defaults and remove all your files and games, therefore we strongly suggest that you back up all important files. Keep in mind that you can download synced files from Xbox Live, since they won’t be affected by factory reset. To reset your console, do the following:

  1. Scroll left on the Home screen to open the Guide.
  2. Select Settings > All Settings.
  3. Choose System > Console info & updates.
  4. Now select Reset console option.
  5. You should see two options available, Reset and remove everything and Reset and keep my games & apps. We suggest that you use the latter option to reset your console while keeping your games intact. If this option doesn’t work, you’ll have to use Reset and remove everything option. This option will delete all files from your console, including your games, so be careful while using it.
  6. After the reset process is completed, check if the problem is resolved.

Xbox One error code 0x807a1007 can prevent you from joining the party chat, and if that happens, you just need to try to join it again. If that doesn’t help, feel free to try all solutions from this article.

Editor’s Note: This post was originally published in June 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.