Xbox One S randomly disconnecting from the Internet? FIXED

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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  • If you keep disconnecting from the Internet, try uning a wired connection instead of the Wi-Fi. Read the full step by step guide in the article below.
  • It might also be a a problem with the modem or the router so next thing is to adjust modem or router settings. You will see how to do that in our guide.
  • We know it's not fun to have problems with your console. Here are more options on how to fix Xbox One issues.
  • For any Xbox problems, bookmark our Xbox troubleshooting hub. You will find solutions for sure.
How to fix Xbox one S keeps disconnecting from the internet for no reason

The revolutionary nature of Xbox One S  makes it one of the best gaming platforms to date, and a viable successor to the Xbox One.

Nonetheless, it’s not without its issues, with one being the constant disconnects from wireless networks.

For that purpose, we prepared the most viable solutions in the hope to help you address the problem at hand. Make sure to check them out below.

What can I do if my Xbox One S keeps disconnecting from the Internet?

Solution 1 – Use wired connections

We’re aware this is an obvious solution, but if there’s even the slightest opportunity to connect your Xbox One S to an ethernet cable, make sure to do so.

There are literally dozens of reasons why a wireless connection isn’t as good, especially for gaming.

Even without repetitive disconnections, wireless isn’t the best-suited for gaming in general.

Now, one can say this is a problem exclusive to the Xbox One S and maybe that’s the case.

But until Microsoft offers a permanent solution or even acknowledges it as a widespread problem, try sticking with ethernet.

On the other hand, if you’re unable to use a wired connection or you’re experiencing same issues, make sure to check the additional steps.


Xbox One not working with an ethernet cable? Check out this useful guide and solve the problem in no time.


Solution 2 – Adjust modem or router settings

Even though there’s a slight chance this is a general issue with Xbox One S, it’s more likely that this is an individual error.

Connectivity is a delicate subject if we consider the infinite number of different devices and configurations.

Now, although they are different, there are still some things you should check-up.

The first step is the simple one: restart your router. This will clear possible IP conflicts. In addition, try disconnecting other connected devices.

If any of them is in use for streaming, VoIP, or torrent downloading, make sure to disconnect them temporarily and look for changes.

In addition, you should check the ports. These are the ports you need to open in order to run Xbox Live:

  • Port 88 (UDP)
  • Port 3074 (UDP and TCP)
  • Port 53 (UDP and TCP)
  • Port 80 (TCP)
  • Port 500 (UDP)
  • Port 3544 (UDP)
  • Port 4500 (UDP)

Moreover, to avoid DHCP conflicts, make sure to assign the Xbox One S out of the scope. This can be done by accessing your router.

Since the procedure depends on your router model, we advise you to google it and learn about it in details before you start with tweaking.


Want to use a VPN on your Xbox One S? Check out this article with our top picks.


Solution 3 – Disable Instant-On

Instant-On mode is indeed useful and it substantially speeds up the startup process.

However, some users suggested that, after hours and hours of passive work in the background, this can affect both performance and hardware.

Add to that a lot of gaming hours per day, and it’s clear that the console will heat up.

Can this affect the connectivity? Probably. Because of that, we advise you to switch to energy-saving mode and look for changes.

Follow the instructions below to switch to energy-saving mode:

  1. Press Xbox button.
  2. Choose Settings.
  3. Open All Settings.
  4. Choose Power & startup.
  5. Expand Power mode & startup.
  6. Select Energy-saving mode and confirm changes.

Xbox One S isn’t turning on or off? Don’t worry, we’ve got the right solution for you.


Solution 4 – Restore factory settings

Finally, to address all possible software bugs that may affect your connectivity, we advise you to perform a factory reset.

This is the last resort, but if you’re 100% positive that everything is set up as intended and the problem is persistent nonetheless, it might help you resolve it.

The instructions below should show you how to restore factory settings on your Xbox One S:

  1. Press the Xbox button.
  2. Select Settings.
  3. Choose All Settings.
  4. Open System.
  5. Select Console info & updates.
  6. Select Reset console.
  7. Here, you can choose between the 2 options:
    • Reset and remove everything.
    • Reset and keep my games & apps.
  8. We advise you to select the second option because the games and apps shouldn’t affect the console issues in any manner.

Even though it’s helpful, this procedure is, as some users stated, only a temporary solution or rather a workaround.

If you encounter any other errors with your Xbox One S, we recommend you to take a look at this guide in which we dealt with the most frequent ones.

In the end, if none of the previous solutions proved productive, we advise you to contact your retailer or contact Microsoft support.

Feel free to share your experience with Xbox One S disconnections in the comment section below.

FAQ: Read more about Xbox One S connection problems

  • Why does my Xbox One S keep disconnecting from the Internet?
Have you tried using a cable connection instead of Wi-Fi? Then check your modem and router for the proper settings. If you still have the problem, check our complete guide to solve the issue.
  • Why does Xbox sign me out when I lose connection?
If you signed in and lose the Internet connection, of course, it will sign you out.
  • Why does my wired connection keep disconnecting?
Do all devices on your network have the same problem? If so, there is an issue with the cable or DSL modem, network router, or ISP. Here’s an expert guide to fix this problem.

Editor’s Note: This post was originally published in September 2017 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.