How to Fix Xbox Payment Error Code c101a007

Using an unauthorized payment method will cause this error on Xbox

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Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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Alex Serban
Alex Serban
Windows Server & Networking Expert
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Affiliate Disclosure
  • The Xbox payment error code c101a007 is mostly caused by unauthorized payment modes.
  • On other occasions, the error can be triggered due to unusual activities on a user's account.
  • A possible fix for this error is to either contact your bank to fix errors with your card or your bank account or contact Xbox support for further assistance.

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Did you encounter the Xbox payment error c101a007? Do not panic as this is a standard error that many of our readers have also encountered and complained about.

Hence, this guide will focus on providing you with the causes of this error and the possible ways to fix it.

In this article

What causes Xbox payment error code c101a007?

While this error can be experienced on the billing display screen when trying to buy any new game, there can be several reasons triggering the Xbox payment error code c101a007. Below are some of the potential reasons reported by some users:

  • Unauthorized payment mode – If your payment method is not approved, this error can show up. It typically occurs as a result of exceeding the card limit, the insufficient amount in your account, a blocked card, erroneous AVS information, an expired credit card, wrong security code input, and a credit limit reached.
  • Suspicious sign-in activities – If there is a suspicious login attempt or several failed login attempts, Microsoft will suspect this as a threat to your Xbox account and as a result, have it locked to prevent fraud and abuse.

The above are the basic reasons which explain why you are experiencing the Xbox payment error code c101a007. In the next section, we will discuss how to fix the issue.

How do I fix Xbox payment error code c101a007?

Before proceeding to the advanced solutions provided for this error, it may be worth a fix to apply the following preliminary checks:

  • Ensure that you are using a valid credit card.
  • Ensure that the credit card is duly funded.
  • Make sure that you have entered the correct security details.
  • Try to use a different payment method since there is an error with the current one.

Having confirmed the above checks and you are unable to get past the Xbox payment error code c101a007, you can explore the advanced solutions below:

1. Contact your Bank to find out what is wrong with your Credit Card or account

If you are experiencing the Xbox payment error code c101a007, you should consider reaching out to your Bank by contacting the customer service provider to verify if your card or your bank account has issues or not.

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Once the issue is resolved, you can follow the steps provided below to complete your purchase:

  1. Sign in to your Microsoft account on the payment page.
  2. To Add a new payment method, scroll down and click it.
  3. Select your preferred payment option, and click on Proceed.

If you’re still unable to make your payment after contacting your bank, then your payment method is not the problem. You can try the next fix.

2. Contact the Xbox Support Team

  1. Visit the Xbox support page.
  2. Scroll down to Still Need Help and press the Contact Us button.
  3. Fill in the details of your complaint in the box provided.

After contacting the Xbox support team, wait for some time while Xbox fixes the issue in the best possible way for you.

3. Change your Billing Information through your web browser or on Xbox consoles

  1. Using any web browser, log in to your Microsoft account.
  2. Navigate to Payment & billing and click on Billing info.
  3. Now, select Edit profile and modify your billing address as appropriate.

To edit your billing information on Xbox console, follow these steps below:

  1. On the Xbox home screen, scroll to the left and open Guide.
  2. Choose All Settings under the Settings section.
  3. Select Payment & billing under Account.
  4. Next, click on Change billing address.
  5. Enter your payment information. Remember that by hitting B on the joystick and selecting Next, you can skip the billing information you don’t wish to change.
  6. To save changes, click Save info.

If you are experiencing any payment issues on Xbox such as the payment error code c101a007, you can try to change your billing information to see if that works for you as it worked for some of our readers.

In case you need further help with fixing your payment issues, you can explore our complete guide on how to fix Xbox billing errors.

Your ability to purchase online content may be hindered by the Xbox payment error code c101a007, but you should be able to resolve this issue by using one of our solutions.

If any of the above worked for you, please let us know by using the comments section below.

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