Facebook Memories not Working: How to fix Quickly

You can't post memories if you blocked a person involved in that

Fix » PC Software

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by Claudiu Andone 

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Key notes

  • If you cannot post while the memory is loading, turn on the Facebook Memory notifications, clear the cache of the Facebook app or browser, or reinstall the app.
  • Read below to see the detailed methods to fix Facebook Memory!
How to fix Facebook Memories

Facebook Memories is a popular feature you can use to post older events but for some reason, for many, Facebook Memories is not working and you cannot post while the Memory is loading.

Why can’t I post a memory on Facebook?

  • Sharing wasn’t turned on for the original content
  • The memory isn’t shareable because there were posts by others on your timeline
  • Problems with the internet connection
  • The Facebook app is not up to date or it is corrupted

What do I do if the Facebook memory is not loading?

Before getting into more complicated tweaks, try the following simple procedures:

  • Log out from Facebook and log back in.
  • Restart the app and the device you’re using, then check the Facebook server status to see if the services are down.
  • Try to log in from a browser and try to share the Facebook memory from there.
  • Make sure that you have a consistent internet connection on the device you’re using Facebook on.

1. Check if Facebook Memories is turned ON

  1. Start the Facebook app, click the Menu button, and select Memories from the left pane.
  2. Click on Notifications from the left and check All memories from the right.
  3. Also, check if you block any people or dates. If some of them are included in the memory you want to share, it won’t post.

The process is similar for the browser version or the mobile versions for Android and iOS.

If you’re wondering why can’t I see my memories on Facebook, the answer is that you probably turned them Off or you have blocked some people related to those events.

2. Clear the cache of the Facebook app

2.1 On PC

  1. Open the Facebook app on your PC.
  2. Click on the Settings icon from the top right corner of the window, and select the Privacy tab.
  3. Now, click on the Clear Cache button. 

2.2 On Android

  1. Open the Settings app on your smartphone.
  2. Now, go to Apps > Facebook.
  3. Tap on Storage & cache and finally, tap on Clear Cache.
  4. On previous Android or Facebook versions, you might have the Clear cache button straight into the Facebook menu.
  5. After clearing the cache, open the app again to see if the problem was solved.

2.3 On iOS

  1. Open the Facebook app on your iOS device.
  2. Tap on the Menu button (three horizontal lines) and select Settings & privacy.
  3. Now, tap on Settings and select Profile settings.
  4. Find Browser below and tap on it.
  5. Finally, tap on Clear under the Browsing data section.
  6. Start the app and see if now you can post a Facebook Memory.

2.4 Clear the browser cache

  1. In Chrome, click on the Menu button (three vertical dots), hover with your mouse over More tools, and select Clear browsing data from the menu.
  2. Now, check the boxes and click on the Clear data button below.

We have shown here how to delete the cache and cookies from Chrome but the procedure is similar on all the major browsers. This solution will also work for the Facebook Memories Something went wrong error.

If Facebook is not working in Chrome, it would be a good idea to try a better browser and log into Facebook.

3. Reinstall the Facebook app

If Facebook Memory is still not working after clearing the app and browser cache, you should try to reinstall the app on your device.

On a Windows 10 PC, go to Settings > Apps, find Facebook, and select Uninstall. On Windows 11, go to Settings > Apps > Installed apps and uninstall Facebook from the list of apps.

If you are using the Facebook app on mobile devices, just long tap the app and select Uninstall or drag it to the Uninstall option.

After completing the uninstallation, install the app from the Microsoft Store for PC, from Google Play on the Android device, or the App Store for iOS devices.

After this, Facebook Memory should work fine and you will be able to load the memories and post them without any issues.

Why can’t I see my Facebook Memories?

If you can’t see your Facebook memories, that means that either the notifications for Facebook Memories are turned off, or you have hidden people or dates from the Memories function.

On Facebook, go to Menu > Memories to change those settings, as shown in Solution 1 from this guide.

To summarise our guide, if you cannot post while the Memories is loading, turn on the notifications, clear the cache from any device you’re using Facebook on, or reinstall the app.

You might also be interested in what to do if Facebook is working slow on your browser.

If you have any other questions or solutions that we didn’t think about, write us in the comments section below.

More about the topics: Facebook issues

Claudiu Andone

Claudiu Andone Shield

Windows Toubleshooting Expert

Oldtimer in the tech and science press, Claudiu is focused on whatever comes new from Microsoft. His abrupt interest in computers started when he saw the first Home Computer as a kid. However, his passion for Windows and everything related became obvious when he became a sys admin in a computer science high school. With 14 years of experience in writing about everything there is to know about science and technology, Claudiu also likes rock music, chilling in the garden, and Star Wars. May the force be with you, always!