Facebook: Sorry, something went wrong [Login/Connection]

by Andrew Wafer
Andrew Wafer
Andrew Wafer
Author
Andrew is not just trying to bring you closer to Windows, but he's truly interested in this platform. He just happens to be passionate about sharing that knowledge... read more
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  • If you have a cache issue, then it’s possible you may have received the following Facebook warning: Sorry, something went wrong.
  • You may think of resetting your account but there are a few quick tips to apply first.
  • We included solutions for all the most popular browsers so you will be completely covered.
Facebook: Sorry, something went wrong error

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Not being able to access your own Facebook profile is such a bummer especially when you don’t know exactly what’s causing the actual problem.

Well, the situation that best describes this feeling is when you try to connect to Facebook but you receive the Sorry, something went wrong generic error message with no further explanations.

When experiencing the already outlined system bug, you don’t need to panic. There’s nothing wrong with your Facebook account and yes, your personal info is still secured.

However, there might be something wrong with the Facebook app itself as the Something went wrong error message usually describes a software-related issue that occurred within the Facebook platform.

So, in most situations, the issue should be automatically addressed if you have enough patience.

If you think that something from your system caused the problem, you can choose to follow the troubleshooting methods that are explained below.

Other manifestations of the Something went wrong error

The error is a quite popular one and it can happen across multiple environments. The error message may vary:

  • Facebook something went wrong, try refreshing this page – Reloading the webpage is indeed a potential quick solution. If that doesn’t help, feel free to try out our effective tips detailed above.
  • Sorry, something went wrong. We’re working on getting this fixed as soon as we can – If waiting isn’t really your thing, the next step would be to bypass the cache.
  • Sorry, something went wrong. Please try again later – Our below tutorial contains instructions to fix this issue. Disabling add-ons and extensions from your browser is our recommendation for you.

How can I fix Facebook’s Sorry, something went wrong error?

1. Reload the webpage

Sometimes, you should have patience as the problem might be temporary. However, you can also try to reload the webpage by bypassing the cache – press the CTRL + SHIFT + R keyboard hotkeys.

Note that this tip may be applied by Windows 10 and Windows 11 users alike.

2. Disable add-ons and extensions from your browser

Usually, Facebook problems can occur if there is a conflict between the Facebook client and certain add-ons or extensions recently added to your browser.

Thus, for addressing the Facebook issue you need to disable these features and tools that are running in the background. Here is how you can do that on several web browser clients:

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Chrome:

  1. Open Chrome.
  2. Click the Menu icon (the three horizontal dots).
  3. Go to More tools and click on Extensions.
  4. Click Remove near the extension that you want to eliminate.

Firefox:

  1. Run Firefox and access Menu (the three horizontal lines).
  2. Choose Settings, then click on Extensions & Themes.
  3. Click on Extensions, then remove the once you don’t need.
  4. Restart your browser in the end.

Microsoft Edge:

  1. Launch Edge on your system.
  2. Click on the Settings icon and select Extensions.
  3. Choose Manage extensions,then turn off the switch for the once you want to disable.
  4. Close and then re-open your browser.

3. Clear your browser cache and history

You can fix the Facebook’s Something went wrong error message by clearing your history and cache. Again, here is how you may do it on several browsers:

Chrome:

  1. Run the Chrome app. From its main window click on the Menu icon.
  2. Go to More tools and just access Clear Browsing Data.
  3. Select the cookies, other site data entry, along with everything else you want to remove and perform the wipe.
  4. Restart your browser in the end.

Firefox:

  1. Open Firefox on your device and click on the Menu button.
  2. Access Settings, then click on Privacy & Security from the left and select Clear Data for Cookies and Site Data.
  3. Next, scroll down and hit Clear History.
  4. Restart the software when you are done.

Microsoft Edge:

  1. Run Edgeand click on the Menu icon.
  2. Go to Settings, then click on Privacy, search and services and select Choose what to clear under the Clear browsing data option.
  3. Choose what you want to wipe and hit the Clear now button.
  4. Of course, restart your browser in the end.

Alternatively, you can use a browser that clears browsing data on exit.

4. Reset your Facebook account

  1. On your browser and go to the basic Facebook page.
  2. From the bottom of that page access your Account.
  3. Now, access Security and Login and change your password.
  4. When done, open a new web browser page and navigate to the Facebook page.
  5. Log in by using the newly created password.
  6. And follow Make my account secure on-screen info.
  7. Now, open a new page once more and go to the Facebook page. You should be able to access your account now.

As mentioned already, Facebook’s Sorry, something went wrong problem is usually an internal bug which gets fixed automatically.

Otherwise, one of the troubleshooting solutions from above should help you manually address this issue. Hope that one of our solutions helped you deal with the Something went wrong error.

There are several other internal issues plaguing users. If the Facebook app is not working in Windows 10/11, check out the linked article for detailed solutions. Also, learn what to do if Facebook videos are not playing in Chrome/Firefox/Safari.

If you have any other questions or suggestions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

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