Facebook: Sorry, something went wrong [Login/Connection]

Andrew Wafer
by Andrew Wafer
Author
3 Comments
Download PDF
Affiliate Disclosure

  • If you have a cache issue, then it’s possible you may have received the following Facebook warning: Sorry, something went wrong.
  • You may think of resetting your Facebook account. However, there are a few quick tips to apply first.
  • Whenever you need extra help, take a look at our Facebook Issues section for effective solutions.
  • Don’t postpone learning more about the apps that you use daily. Our Web Apps Hub will reveal the latest tricks.
Something went wrong Facebook error

Not being able to access your own Facebook profile is such a bummer especially when you don’t know exactly what’s causing the actual problem.

Well, the situation that best describes this feeling is when you try to connect to Facebook but you receive the Sorry, something went wrong generic error message with no further explanations.

When experiencing the already outlined system bug, you don’t need to panic. There’s nothing wrong with your Facebook account and yes, your personal info is still secured.

However, there might be something wrong with the Facebook app itself as the Something went wrong error message usually describes a software-related issue that occurred within the Facebook platform.

So, in most situations, the issue should be automatically addressed if you have enough patience.

If you think that something from your Windows 10 system caused the problem, you can choose to follow the troubleshooting methods that are explained below.

How can I fix Sorry, something went wrong error?

1. Reload the webpage

how to reload the webpage

Sometimes, you should have patience as the problem might be temporary. However, you can also try to reload the webpage by bypassing the cache – press the CTRL+SHIFT+R keyboard hotkeys.


2. Disable add-ons and extensions from your browser

how to disable add-ons and extensions

Usually, Facebook problems can occur if there is a conflict between the Facebook client and certain add-ons or extensions recently added on your browser.

Thus, for addressing the Facebook issue you need to disable these features and tools that are running in the background. Here is how you can do that on several web browser clients:

Chrome:

  1. First, open Chrome.
  2. Click the Menu icon (the three horizontal dots).
  3. Go to More Tools and click on Extensions.
  4. Click remove near the extension that you want to eliminate.
  5. That’s it.

Firefox:

  1. Run Firefox and access Menu (the three horizontal lines).
  2. From Options click on Add-ons.
  3. From the Add-ons Manager tab, pick Extensions or Appearance.
  4. Select the add-on that you want to remove.
  5. Click on the Disable button.
  6. Restart your browser in the end.

Internet Explorer:

  1. Launch IE on your system.
  2. Click on the Tools icon.
  3. Go to Manage add-ons.
  4. Under Show select All add-ons.
  5. Select the add-on you want to eliminate and click on Disable.
  6. Close and then re-open your browser.

Want to keep your social media accounts secure? Check out this quick guide to find useful tips on how to do that.


3. Clear your browser cache and history

clear your browser cache and history

You can fix the Facebook ‘something went wrong’ error message by clearing your history and cache. Again, here is how you can do it on several browsers:

Chrome:

  1. Run the Chrome app. From its main window click on the Menu icon.
  2. Go to More Tools and just access Clear Browsing Data.
  3. Select the Cookies, other site data entry along with everything else you want to remove and perform the wipe.
  4. Restart your browser in the end.

Firefox:

  1. Open Firefox on your device and click on the Tools button.
  2. Access Options and under Privacy & Security choose History.
  3. From there just follow on-screen prompts and choose what to remove from your browser.
  4. Restart the software when you are done.

Internet Explorer:

  1. Run Internet Explorer and click on the Tools icon.
  2. Under Safety go to Delete browsing history.
  3. Choose what you want to wipe.
  4. Click Delete when you are ready.
  5. Of course, restart your browser in the end.

Alternatively, you can use a browser that clears browsing data on exit.


4. Reset your Facebook account

how to reset your Facebook account

  1. On your browser go to this page.
  2. Fill up the login form by using your own credentials.
  3. From the bottom of that page access your Account.
  4. Now, change your password.
  5. When done, open a new web browser page.
  6. And navigate towards fb.com.
  7. Log in by using the newly created password.
  8. And follow Make my account secure on-screen info.
  9. Now, open a new page once more and go to fb.com.
  10. You should be able to access your Facebook account now.

If you want the best Facebook experience, use a fast and privacy-focused browser. Check out our top picks.


As mentioned already, Facebook‘s Sorry, something went wrong problem is usually an internal bug which gets fixed automatically.

Otherwise, one of the troubleshooting solutions from above should help you manually address this issue. Hope that one of our solutions helped you deal with the Something went wrong error.

If you have any other questions or suggestions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

Also, keep in mind that the error is a quite popular one and it can happen across multiple environments. The error message may vary:

  • Facebook something went wrong, try refreshing this page – Reloading the webpage is indeed a potential quick solution. If that doesn’t help, feel free to try out our effective tips detailed above.
  • Sorry, something went wrong. We’re working on getting this fixed as soon as we can – If waiting isn’t really your thing, the next step would be to bypass the cache.
  • Sorry, something went wrong. Please try again later – Our above tutorial contains instructions to fix this issue. Disabling add-ons and extensions from your browser is our recommendation for you.

FAQ: Learn more about this Facebook error: Sorry, something went wrong

  • Why does my Facebook keep saying Sorry, something went wrong?

When getting this error message, you could have a cache issue or a conflict between the Facebook client and recently added browser extensions.

  • How do you fix something wrong on Facebook?

First of all, try to reload the webpage. When this makes no difference, apply the tips detailed in this guide dedicated to fixing the error Sorry, something went wrong.

  • How can I get my Facebook to work?

Resetting the Facebook app often does wonders. If that’s not your case, refer to this guide on how to solve Facebook app not working issues.

Editor’s Note: This post was originally published in May 2018 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

 

Was this page helpful?
Thanks for letting us know! You can also help us by leaving a review on MyWOT or Trustpillot.
Get the most from your tech with our daily tips
Tell us why!