How to Fix your Browser is Not Supported Error on Hikvision

by Madhuparna Roy
Madhuparna Roy
Madhuparna Roy
A diploma holder in computers and with a keen interest in technology, Madhuparna is passionate about writing How-to guides and helping people solve the most intricate Windows issues.... read more
Fact checked by Alex Serban
Alex Serban
Alex Serban
Browser & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Hikvision is among the most popular security surveillance tools across the globe, which also includes CCTV cameras. 
  • However, if you are using an older version of the Hikvision device, that's not supported by the browser, you may encounter an error. 
  • It could also be possible that you are using an older browser version that's not compatible with the device model.
your browser is not supported Hikvision
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Do you encounter an error that says, your browser is not supported on the Hikvision IP camera? Well, that’s a common error.

Having said that can access the most current Hikvision recordings and IP cameras using web browsers over TCP/IP.

Here’s a detailed list of some of the best browsers for Hikvision for a seamless experience.

But, if you still encounter the error, this post will help you to fix your browser that is not supported on the Hikvision issue.

What browser works with Hikvision?

So, if you have an older version of the Hikvision system, it will only work with Internet Explorer but as you know, the browser was replaced by Edge and it’s no longer supported.

However, you can fix this situation by loading a plugin on your existing browser to make it load Internet Explorer-compatible URLs.

Edge, on the other hand, can be tweaked for Internet Explorer seamlessly, without using a plugin.

Furthermore, Opera stands out owing to the variety of add-ons accessible for use on your PC for organized browsing.

The Hikvision IP camera may be configured in the Opera browser using the CCTV add-on, or you can import your Chrome extensions and access the Hikvision camera that way.

 Get Opera

Below we will explain what to do in order to access your Hikvision system on Edge and other browsers.

What can I do if my browser is not supported by Hikvision?

  1. To enable NPAPI support on Chrome or on Chromium-based browsers, visit the Chrome web store and search for the IE tab on the left. search for IE tab on web store
  2. As you hit Enter, you see the IE Tab application at the top of the result page. Click to select. IE tab application
  3. Next, click on the Add to Chrome button. Add extension to Chrome
  4. Now, in the Add IE Tab prompt, click on Add extension. Add IE Tab extension
  5. Once the extension is added, click on the e logo at the top and Chrome will download the installation file.
  6. Click on the .exe file to complete the installation.
  7. Now, click on the e icon again and you will see a second toolbar below. IE tab toolbar on Chrome
  8. You can now enter the URL or IP address of your NVR device in the second toolbar, to log in to your device.

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As the NVR screen comes up, you will now have access to the live view or the recorded footage from your NVR device.

How do I access Hikvision NVR through my browser?

We have already explained how to load the plugin and access the Hikvision NVR on Chrome and other Chromium browsers above.

For Edge it’s not necessary to load a plugin so here’s how to enable IE mode in Edge and access the Hikvision NVR on your browser:

  1. Launch Edge, then click on the three dots () on the upper right. Click on three dots in Edge
  2. Now, select Settings from the menu.Select Edge settings
  3. Click on Default Browser on the left. click on Default Browser
  4. Next, go to Allow sites to be reloaded in Internet Explorer mode and select Allow from the drop-down.  Allow sites to be reloaded in Internet Explorer mode
  5. Restart the Edge browser for the changes to be effective.
  6. Now, go to the three dots (…) button again to open the menu and select Reload in Internet Explorer Mode. Reload in Internet Explorer Mode
  7. The browser will reload now and you will enter the Internet Explorer mode.

You can now enter the IP address of the NVR/DVR or camera and the credentials, and you should be able to see the video on your browser.

Which browser is best for Hikvision?

The Opera browser stands out to be the best alternative to have a seamless experience with Hikvision using a suitable tool from its extensive library.

Alternatively, since the browser also supports Chrome extensions, you can install one from the web store that runs Hikvision.

However, make sure that you are running the latest versions of Hikvision firmware-based devices.

In the meanwhile, do keep in mind that Hikvision works with Firefox (version 52 and above), Chrome (version 45 and above), and Safari (version 11 and above).

You should come across your browser not supported by Hikvision if you do not meet the compatibility requirements for the browser and the device model.

However, if you are looking for alternatives, we do have a good list of some of the best video surveillance software for an uninterrupted experience.

For more queries on Hikvision or supported browsers, you can leave a message in the comments box below.

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