FIX: Your PC is Offline error in Windows 10

Andrew Wafer
by Andrew Wafer
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  • Usually, the Your PC is offline alert is displayed after a reboot or when you power on your computer, the error will be displayed even if your device has been working properly. A quick fix is to use registry editor. If you are not familiar with that read this article for more details.
  • Additional troubleshooting steps will be related to various network connectivity issues. We have a solution for each one of them.
  • Windows systems are predisposed to system errors that prevent them from running properly. 
  • Are you looking for more info about Windows error fixes? Go to our dedicated Windows 10 Errors Hub
Your PC is Offline

Do you like to keep your Windows 10 system secured? Of course, you do, as everyone tries to keep their data in safe hands all the time; but what should you do when getting the following message from Windows: Your pc is offline; please enter the last password you used on this computer?

Well, first of all, don’t try to log in repeatedly as Microsoft might suspend your account and as you will notice each time you will try to enter your username and password you will be prompted with the following message That password is incorrect. Make sure you’re using the password for your Microsoft account.

Now, if you are experiencing these issues, then don’t hesitate and use the below guidelines below.

Usually, the Your PC is offline alert is displayed suddenly, after a new reboot or when you power on your computer; the error will be displayed even if your device has been worked properly only a few minutes back, so if that happens to try to fix it without rushing in applying operations like a clean install of Windows, or a Recovery procedure by using the installation disk (these should be the last solutions to apply as you will end up in losing your data).

Here are some more examples of this problem:

  • Your device is offline. Please sign in with the last password Windows 10
  • My Computer is offline
  • Windows 10 your PC is offline please sign in with the last password
  • Your PC is offline please enter the last password

How do I fix Your PC is Offline error

Table of contents:

  1. Re-connect to your network
  2. Reset your Microsoft Account
  3. Run PC in Safe Mode
  4. Check your network connection
  5. Use your Local Account temporarily
  6. Use Registry Editor

1. Re-connect to your network

  1. Remove the network plug-in cable and wait a few seconds.
  2. If you have a network adapter, reset it.
  3. Reconnect your network wire on your Windows device and try to log in.
  4. If you have a WiFi connection, just check the WiFi transmitter – it should be turned on and it should provide a good signal to your laptop, tablet, or desktop.

reconnect to your network Your PC is Offline

 

Now, usually, this should do the trick; but if you can’t address the Your PC is offline error by applying this method, then try the following one.


2. Reset your Microsoft Account

  1. If you have tried to connect to your Microsoft account several times within a short period, probably your account has been suspended and you will have to reset it.
  2. In that matter just follow the Microsoft troubleshooting process which implies accessing the official Reset Your Microsoft Account Password web page.
  3. From that point, you should only follow the on-screen prompts until Microsoft resets your account and provides you access to your Windows device.microsoft account reset password your pc is offline windows 8

3. Run PC in Safe Mode

  1. Restart your computer while holding the SHIFT button.
  2. The Advanced Startup menu will open on the boot. Go to Troubleshoot.
  3. Now, go to Advanced Options > Startup Settings.
  4. Click the Restart button.
  5. A window with various startup options will show up. Press 5 or F5 on your keyboard to choose Enable Safe Mode with Networking.
  6. Wait for your computer to boot.

run pc in safe mode your computer is offline windows 10

Safe Mode allows you to run Windows without any additional processes, so you’ll be able to boot, even if you don’t have access to your account.

Now that you’re in the Safe Mode, you can perform some of the following workarounds.


Your PC starts automatically in Safe Mode? Here’s what you need to do!


4. Check your network connection

  1. Restart your modem or WiFi adapter by pressing Windows Key + X to open Win + X menu and select Device Manager from the list.
  2. Find your networking device, right-click on it and click Disable.
  3. Restart your computer
  4. Go to Device Manager again, and enable the networking device the same way you disabled it

This will restart your networking device, and hopefully, your network connection will be back to normal. If this doesn’t solve the issue and your network connection is still not working, then take a look at the following articles 

If your network connection is now available, you should check the following two solutions.


5. Use your Local Account temporarily

  1. Open the Settings app.
  2. Go to the Accounts section. Now navigate to the Your info tab.
  3. Click Sign in with a local account instead.your info account settings Your PC is Offline
  4. Enter your password and click Next.
  5. Now enter a username for your local account and click Next.
  6. After doing that, click the Sign-out and finish button.
  7. Now log into Windows 10 with your local account.

Switching to a Local User Account should be a temporary solution until you resolve the Your pc is offline; please enter the last password you used on this computer problem.

Using a Local Account is more practical and accessible than using a Microsoft Account because it allows you to log in without a password and without being online.


Want to recover the Guest account on Windows 10? Here’s the best way to do it!


6. Use Registry Editor

  1. Go to Search, type Regedit, and go to Registry Editor
  2. Navigate to the following registry key:
    • ComputerHKEY_USERS.DEFAULTSoftwareMicrosoftIdentityCRLStoredIdentities
      stored identities registry editor your pc is offline windows 8
  3. Expand the StoredIdentities key, and you’ll see your Microsoft account sub-key under it.
  4. Now, just find the problematic sub-key, and delete it.
  5. Restart your computer.

So, that’s how you can get pass through the Your PC is offline Windows 10 issue. If you can’t manage to address this issue, then you will have to run a System Recover operation by using the Windows installer disk or why not you should perform a clean Windows install.

Anyway, don’t forget about us and share your experience and thoughts with our team and with our readers by using the comments field from below.

FAQ: Learn more about PC offline issues

  • Why is my computer offline Windows 10?

Windows 10 starts showing Your device is offline error message when there is a problem with your network connection and due to that your system is unable to connect to your Microsoft account.

  • Can I use Windows 10 offline?

You can use Windows 10 offline as it is a service, so if a chance comes along where it actually is connected to the Internet, it would need updating. But you can always use Windows offline — just activate it once through the phone and everything should be OK.

Editor’s Note: This post was originally published in May 2014 and it has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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