10 steps to fix wireless adapter or access point issues on PC

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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fix wireless adapter access point windows 10

Many Windows 10 PCs access the Internet using the wireless adapter. Still, wireless adapters can cause problems, especially if you don’t configure them properly.

One problem that users reported is Problem with wireless adapter or access point error message, and today we’ll show you how to fix it.

Problem with wireless adapter or access point, how to fix it?

This issue mainly shows up on certain laptop models. That’s not surprising at all, as laptops mainly use wireless networks after all.

Also, these are laptop brands that are most prone to this issue (although it may occur on basically any laptop):

  • HP
  • Dell
  • Toshiba
  • Asus
  • Lenovo
  • Acer

Here’s the complete list of solutions you should try in order to get rid of the Problem with wireless adapter or access point error:

  1. Switch to wired connection
  2. Delete your wireless profile
  3. Update wireless drivers
  4. Check if your password is correct
  5. Remove antivirus
  6. Use some Command Prompt solutions
  7. Check if your wireless adapter is disabled
  8. Change the name and password of your WiFi connection
  9. Reset your router
  10. Check for Windows Updates

We’ve written extensively about wireless adapter issues before. Bookmark this page in case you need it later.

Solution 1 – Switch to wired connection

Using a wired connection on a laptop really kills the vibe. Still, if you’re unable to connect to a WiFi network, you really have no choice, at least until the problem gets resolved.

So, connect your laptop to your router with the LAN cable. If the WiFi connection is the only problem, you should connect to the internet without any problems.

Also, since some of the upcoming solutions require the internet connection, we advise you to keep that LAN cable by your side, until we find a proper solution.

If you’re still unable to connect to the internet, even though you’re using the wired connection, something is wrong with your router. In this case, we recommend you to check out this article.

Solution 2 – Delete your wireless profile

Sometimes, your Wi-Fi configuration profile might be corrupted. This can cause Problem with wireless adapter or access point and many other errors to appear.

To fix this issue, users are suggesting to use the option to forget the network, or to delete the wireless profile. To delete the wireless profile, do the following:

  1. Open Command Prompt as administrator. To do that, press Windows Key + X to open Power User Menu and select Command Prompt (Admin).
  2. When Command Prompt stats enter netsh wlan delete profile name=”WirelessProfileName” and press Enter. Be sure to replace WirelessProfileName with the actual name of your wireless connection.

After you’re done, you need to reconnect and reconfigure the network in order to fix wireless adapter problems.

Solution 3 – Make sure that you have the latest drivers installed

Sometimes, these types of problems can be caused by outdated drivers. In order to fix them, you have to update your drivers.

To do that, just visit your network adapter manufacturer’s website, locate your device and download the latest drivers for it.

Alternatively, you can also try installing the drivers using the CD that you got with your wireless adapter. Installing drivers from a CD is a great solution if you don’t have an Internet connection.

Still, bear in mind that those drivers probably aren’t the latest.

Become an expert in updating drivers with our complete guide!

Searching and downloading drivers manually can be a long, risky and tedious process. Therefore, you might want to use this Driver Update software that automatically downloads and installs the necessary drivers.

This tool is approved by Microsoft and Norton Antivirus. After several tests, our team concluded that this is the best-automatized solution. Below you can find a quick guide how to do it.

  1. Download and install TweakBit Driver Updaterdriver updater starting window
  2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.driver updater diagnozing
  3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
    driver updater scan finished
    Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Disclaimer: some functions of this tool are not free.

You have more options for a software updating tool. Get the one that best suits you from this list!

Solution 4 – Check if your password is correct

You should always protect your Wi-Fi network with a password. Sometimes, you might accidentally enter the wrong password while trying to connect to the wireless network.

To fix this problem, disconnect from your network and reconnect again, but be sure that your password is correct.

Users reported that in some rare cases your keyboard might enter different characters, especially if you use different input languages on your PC. Therefore, be sure to double check your password.

Also, you can use a password manager from this list to remember all your passwords.

Solution 5 – Use Command Prompt

According to users, you can fix wireless connection problems by running certain commands from Command Prompt. To do that, follow these steps:

  1. Start Command Prompt as administrator.
  2. When Command Prompt starts, enter the following lines:
    • netsh winsock reset
    • netsh int ip reset
    • ipconfig /release
    • ipconfig /renew
    • ipconfig /flushdns

After you execute all commands close Command Prompt and check if the problem is fixed.

Solution 6 – Remove your antivirus software

Antivirus software is important for your online safety. Unfortunately, some antivirus programs can interfere with your wireless connection and cause Problem with wireless adapter or access point error.

To fix this problem you need to temporarily disable or remove all third-party antivirus tools from your PC. Users reported that McAfee was causing this problem.

Also, keep in mind that almost any antivirus tool can cause this problem to appear.

Malware, various scripts and bots may cause many network issues. You can secure yourself by installing  Cyberghost (77% flash sale), a leader in the VPN market. It protects your PC from attacks while browsing, masks your IP address and blocks all unwanted access.

Solution 7 – Check if your wireless adapter is disabled

Sometimes these types of problems can occur if your wireless adapter is disabled. Your network adapter might be disabled after installing some third-party application.

Be sure to check if your network adapter is enabled. To do that, follow these steps:

  1. Press Windows Key + X and select Device Manager from the list of options.
  2. When Device Manager opens, locate your wireless adapter and double click it to open its properties.
  3. Go to Driver tab and look for Enable button. If you don’t see the Enable button, it means that your device is enabled and working.

Solution 8 – Change the name and password of your Wi-Fi connection

According to users, you can fix this issue simply by changing the name and password of your wireless network.

This is a pretty simple procedure. If you don’t know how to do it, check your router’s instruction manual for details.

Solution 9 – Reset your router

This error can be caused by improper router configuration.  According to users, you can fix this problem by resetting your router.

To do that, just press the reset button on your router, or open the router settings and select the reset option.

Before resetting your router you might want to save and export your configuration so you don’t have to enter it manually.

For more information on how to reset your router or how to export your router’s configuration, be sure to check your router’s manual.

Keep your router perfectly functional with the best Windows 10 router software you can configure routers with!

Solution 10 – Check for Windows Updates

Microsoft partners with many hardware manufacturers. Therefore, there’s a legit chance you’ll get your wireless adapter update through Windows Update. Especially if your wireless adapter was made by a ‘ bigger’ manufacturer.

So, connect that LAN cable, and check for updates.

In case there’s a new update for your router, the system will install it automatically

How to fix other network issues in Windows 10

This isn’t by far the single problem in Windows 10 when it comes to internet connectivity. You might have encountered other similar ones, and we have solutions for quite a few of them:

Note: These solutions are not only for Windows 10 PC. You can try them for Windows 8 and 8.1. Let us know in the comment section which one worked for you. We will be glad to recommend them in the first place.

Problem with wireless adapter or access point error message will prevent you from accessing the Internet, but you can easily fix that problem by using one of our solutions.

Editor’s Note: This post was originally published in August 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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