10 steps to fix wireless adapter or access point issues on PC

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
Affiliate Disclosure
  • Sometimes, it's more convenient to access the Internet using the wireless adapter.
  • The problems with the wireless adapter or access point are mainly caused by problematic drivers.
  • For any information about wireless connections, explore our Network & Internet section.
  • Our Windows 10 Hub covers a world of information from news to tips and guides about the OS.
fix wireless adapter access point windows 10

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Many Windows 10 and 11 PCs access the Internet using the wireless adapter. Still, wireless adapters can cause problems, especially if you don’t configure them properly.

One issue that users reported is the Problem with wireless adapter or access point error message, and in this guide, we’ll show you how to fix it.

This issue mainly shows up on certain laptop models. That’s not surprising at all, as laptops mainly use wireless networks after all.

Also, these are laptop brands that are most prone to this issue (although it may occur on basically any laptop): HP, Dell, Toshiba, Asus, Lenovo, Acer.

How can I fix the problems with the wireless adapter?

  1. Update the wireless drivers
  2. Switch to wired connection
  3. Delete your wireless profile
  4. Check if your password is correct
  5. Use some Command Prompt solutions
  6. Check if your wireless adapter is disabled
  7. Remove your antivirus software
  8. Change the name and password for your WiFi connection
  9. Reset your router
  10. Check for Windows Updates

1. Update the wireless drivers

  1. Press Windows + X to pop-up Start Menu.
  2. Search for Device Manager and open it.
  3. Look for your Network Adapter, right-click on it, and select Update Driver.
  4. Next, click on Search automatically for drivers and see if the system finds a new one.
  5. Restart your PC.

You can easily update your Windows 10 drivers manually by using Device Manager following the steps above. Also, updating your drivers in Windows 11 is a necessary procedure that may be executed in the same manner as in previous OS versions.

There is also the option to visit your network adapter manufacturer’s website, locate your device, and download the latest drivers for it.

You can also try installing the drivers using the CD you got with your wireless adapter. Installing drivers from a CD is a great solution if you don’t have an Internet connection.

Still, bear in mind that those drivers probably aren’t the latest.

Alternatively, if you want to save some time and be sure to have an error-free update, you can use a dedicated driver updater software. It can automate the task and update multiple drivers at once.

2. Switch to a wired connection

Using a wired connection on a laptop really kills the vibe. Still, if you’re unable to connect to a WiFi network, you really have no choice, at least until the problem gets resolved.

So, connect your laptop to your router with the LAN cable. If the WiFi connection is the only problem, you should connect to the internet without any problems.

Also, since some of the upcoming solutions require an Internet connection, we advise you to keep that LAN cable by your side, until we find a proper solution.

If you’re still unable to connect to the Internet, even though you’re using the wired connection, something is wrong with your router. There are many possible reasons why Windows 10 can’t connect to the router, including faulty hardware equipment.

For the last OS, users also reported encountering this error, but don’t worry, we have some simple steps to get rid of the Windows 11 that can’t connect to this network error.

3. Delete your wireless profile

  1. Type cmd in Windows Search and click on Run as administrator to open Command Prompt.
  2. Enter the following command and press Enter (replace WirelessProfileName with the actual name of your wireless connection): netsh wlan delete profile name="WirelessProfileName"
  3. problem-wireless-adapter-access-point-netsh
  4. Reconnect and reconfigure the network in order to fix wireless adapter problems.

4. Check if your password is correct

You should always protect your Wi-Fi network with a password. Sometimes, you might accidentally enter the wrong password while trying to connect to the wireless network.

To fix this problem, disconnect from your network and reconnect again, but be sure that your password is correct.

Users reported that in some rare cases your keyboard might enter different characters, especially if you use different input languages on your PC. Therefore, be sure to double-check your password.

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Also, you can use a password manager to remember all your passwords.

5. Use Command Prompt

  1. Start Command Prompt as administrator.
  2. Enter the following lines:
    • netsh winsock reset
    • netsh int ip reset
    • ipconfig /release
    • ipconfig /renew
    • ipconfig /flushdns

6. Check if your wireless adapter is disabled

  1. Press Windows Key + X and select Device Manager from the list of options.
    problem-wireless-adapter-access-point-device
  2. Locate your wireless adapter and double click it to open its properties.
  3. Go to the Driver tab and look for the Enable button. If you don’t see the Enable button, it means that your device is enabled and working.
    problem-wireless-adapter-access-point-enable

7. Remove your antivirus software

Antivirus software is important for your online safety. Unfortunately, some antivirus programs can interfere with your wireless connection and cause the Problem with wireless adapter or access point error.

To fix this issue you need to temporarily disable or remove all third-party antivirus tools from your PC. Users reported that McAfee is causing this problem.

If that was the cause, we strongly recommend you switch to a different antivirus. Windows Defender is a good tool, but additional software is recommended.

You can find a lot of good Windows 10 compatible antivirus software, but also the best antiviruses for Windows 11 that will keep you protected without causing problems in other apps.

Dedicated antivirus software has large and continuously updated threat databases that ensure real-time protection against all types of incoming attackers.

8. Change the name and password for your Wi-Fi connection

According to users, you can fix this issue simply by changing the name and password of your wireless network.

This is a pretty simple procedure. If you don’t know how to do it, check your router’s instruction manual for details.

9. Reset your router

This error can be caused by improper router configuration.  According to users, you can fix this problem by resetting your router.

To do that, just press the reset button on your router, or open the router settings and select the reset option.

Before resetting your router you might want to save and export your configuration so you don’t have to enter it manually.

For more information on how to reset your router or how to export your router’s configuration, be sure to check your router’s manual.

10. Check for Windows Updates

Microsoft partners with many hardware manufacturers. Therefore, there’s a legit chance you’ll get your wireless adapter update through Windows Update.

So, connect that LAN cable, and check for updates. In case there’s a new update for your router, the system will install it automatically

Other common network errors on Windows 10 and 11

This isn’t by far the single problem in Windows 10, 11 when it comes to Internet connectivity. You might have encountered other similar ones, and we have solutions for quite a few of them:

Note: These solutions are not only for Windows 10 PC. You can try them for Windows 11, 8, and 8.1.

Our Windows 10 Hub and Windows 11 Hub cover a world of information from news to tips and guides about the OS.

Let us know in the comment section which one worked for you. We will be glad to recommend them in the first place.

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