The release of the much talked about Creators Update has made many Windows 10 fans happy. The Creators Update improves many areas of the OS, bringing new features to the table, continuing to trend set by the Anniversary Edition and making the platform a more refined and efficient environment.
Unfortunately, the experience hasn’t been all that smooth for many users because certain features won’t work anymore. The situation is bad enough that many users are considering going back to the previous OS build. There have been multiple problems surfacing, including that of a faulty Wi-Fi driver. A user on Microsoft’s online platform has declared that upon installing the Creators Update, his Wi-Fi driver failed to work and resetting it didn’t help at all.
Ran the hardware and devises troubleshooter… it couldn’t fix it. Suggested reinstalling adapter driver but of course no internet access to do that.
Rebooted several times… didn’t wor. Ran the Network. Reset twice… didn’t work. Ran the Netsh Winsock Reset…. didn’t work. Any suggestions short of restoring Anniversary Edition? This WIFI driver worked perfectly before the upgrade.
According to this messageposted by Rick T_935 on Microsoft’s forum, getting rid of this problem isn’t as easy as it may first appear. The traditional solutions don’t seem to have any effect of the faulty driver.
Many people have chimed in to help Rick and each tried to add something new to the table in order to find a solution for the problem.
Try the following: Open the Device Manager and right-click the Intel wireless adapter > Uninstall > proceed with the uninstall and then restart the computer.
Update your Wi-Fi drivers
In the end, a solution has been found in installing the latest driver manually. The user auggy provided the details about the steps to follow to install the drivers manually and make the Wi-Fi connection fully functional again.
Version 220.127.116.11 appears to be the latest version of the driver for the AC 3165 so try reinstalling the driver. Download the driver (32-bit – assuming 32-bit installation of Windows) from the following link on a computer that has internet access:
Transfer the driver file to a USB flash drive and then plug the USB flash drive into the tablet and install the driver that is on the flash drive.
There you go, we hope that this solution fixed the problem for you.
If you’ve experienced other Wi-Fi issues after upgrading to Windows 10 Creators Update, use the comment section below to tell us more about your experience.
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