The Plex app doesn’t work with Windows 10 Creators Update [FIX]

Edward Hudson By: Edward Hudson
2 minute read

Home » News » The Plex app doesn’t work with Windows 10 Creators Update [FIX]

Plex is among the popular apps on Windows 10 that help you organize video, music, and photo collections for instant access on any device. However, the app does not seem to work properly for some users who installed the Windows 10 Creators Update.

[UPDATE] Plex contacted us about this matter, providing our readers with a quick workaround to fix the problem.

‘For those having an issue with getting Plex to work with the Creators Update, here’s what your readers can do if they’ve upgraded Windows and run into this problem: look for the windows.old directory, go to syswow64, copy the mfplat.dll file from there and paste it into the c:\windows\syswow64 directory. Launch Plex again and you should be good to go.

Appears Microsoft is working on an update to this issue, but wanted to pass along the above workaround, in case it helps your readers who are running into this issue.’

A Plex user posted the following on the Plex forums:

Plex doesn’t seem to be working on a clean install of the latest Windows 10 update (dubbed the Creators Update).

Plex works via my browser, so I know my server is working. It also worked prior to clean installing the creators update.

Anyone have any idea why this is? Where does Plex store its log?

As of this writing, it remains unclear whether the issue is related to the Windows Media Feature pack not being available for the Creators Update. The user says the app worked on the Creators Update previously via an update from the Anniversary Update. There was also an attempt to install the media feature pack on an N version of Windows, but to no avail:

I have tried installing the media feature pack I’m on an N version of Windows) but despite installing successfully, it doesn’t make any difference. A Microsoft support rep said there will be a feature pack for the creators update next week, so maybe that will help?

Are you using the Plex app for Windows 10? Did you encounter any issues after installing the Creators Update? Share your thoughts in the comments below.

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