How to Fix Netflix Problems in Windows 10

As you probably know, Netflix is a major streaming platform with millions of users, and it seems that some users are having Netflix problems on Windows 10, so today we’re going to explore those problems and see if there are any solutions.

How to fix issues with Netflix on Windows 10

Solution 1 – Download Flixster

The Netflix app for Windows 10 requires the VCLibs120 and the PlayReadyClient2 DLLs. These DLL files are actually installed by the store when installing Netflix app, but it seems that store ‘thinks’ that you need older versions of VCLibs120 and the PlayReadyClient2, as well. So to solve the problem, you just need to download an app which installs those DLLs, and probably the best choice for this is Flixster app. Here’s exactly what you need to do:

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  1. First uninstall Netflix app
  2. Now, open the Windows Store App
  3. Search for Flixster app
  4. Install the Flixster
  5. Wait for the installation to finish
  6. Then search for Netflix
  7. Install Netflix

If installing older versions of VCLibs120 and the PlayReadyClient2 DLLs didn’t help, you can try with some of the solutions listed below.

Solution 2 – Check for Windows Updates

If there’s an official fix available from Microsoft it will be available via Windows Update, and to perform Windows Update, do the following:

  1. Open the Start Menu and type Windows Update.
  2. Open the app and click Check for Update.
  3. If update is available make sure that you download it.

Netflix relies on Silverlight so if you see update for Silverlight download them as well.

Solution 3 – Update your display drivers

Sometimes this issue can be caused by drivers, so it won’t hurt to visit your graphic card manufacturer’s website for latest Windows 10 drivers.

Some users have reported issues with AMD display drivers, so if you have AMD graphic card you might want to install some older version of the drivers if the latest ones are not working for you.

Users have confirmed that this solution was helpful, so if you own AMD graphic card make sure that you uninstall your display driver and try the latest / older drivers.

We recommend this third-party tool (100% safe and tested by us) to automatically download all the outdated drivers on your PC.

Solution 4 – Try reinstalling Netflix app

Uninstall Netflix application, then re-download it from the Windows 10 store. If the problem persists, uninstall Netflix, restart your computer and then download Netflix again. This seems like a simple solution, but it has worked for few people.

Solution 5 – Use another multimedia player

This is an unusual solution, but some users claim that it works. Before starting Netflix app run GOM player. GOM player will load its own codecs, and now you can start Netflix app and the app will use GOM’s player codecs instead, and it should work without any problems.

This is quite an unusual problem, and we hope that Microsoft and Netflix will find a solution. While you wait for official fix, try to keep your Netflix app and Windows 10 up to date.

If you have any comments, questions, or maybe some other solution for this problem, write it down in the comment section below, we would love to read it. Also, if you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.

Read Also:  Canonical Wants you to Ditch Windows 10 and Choose Ubuntu


  • Sam

    You do NOT need the “Netflix” app to use “Netflix” in Widows 10. You do NOT need “Silverlight” to use “Internet Explorer 11” to view “Netflix” in “Windows 10”. Edge also, works fine with “Netflix” in Windows 10. Using clean install on a 5 year old “AMD” system with no video card added (HD 3300 on mainboard). No hic cups, no stalling, just basic common sense on the settings.

    • Bongky Alexander

      Do you need to install anything to make neflix work (app or on edge)?
      I have clean intsall win 10, netflix can play in firefox and chrome, but not on edge nor netflix app…

  • Oh my goodness, I have been looking for a solution to this problem for two weeks. I have 3 other machines that I upgraded to 10 and Netflix app worked just fine. This is the first fresh install and the Netflix app gave a video error.

    Number 1, installing flixter first worked for me. Works in edge now as well.


  • Ryan

    I can’t uninstall Netflix. There’s no option to do so in the store. Can anyone help?

    • Kipper

      just right click on the live tile and chose “uninstall”

  • Andy

    I had a problem with the Netflix app after the Anniversary update. The screen would go black for about 0.5 seconds and then return with a frozen frame, the sound would continue. Uninstalling the app and reinstalling it fixed the problem.