Microsoft Store Error 0x800706d9: 6 Simple Ways to Fix It

Restart essential associated services to easily fix this error

by Claire Moraa
Claire Moraa
Claire Moraa
Claire likes to think she's got a knack for solving problems and improving the quality of life for those around her. Driven by the forces of rationality, curiosity,... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • The Microsoft Store is an all-in-one hub for downloading apps, so it is concerning when it fails to do so.
  • Usually, a restart of the application should do the trick to salvage the situation. However, if this fails, try other troubleshooting steps, such as the SFC scan.
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0x800706d9 is an error code that appears when installing an app from the Microsoft Store. The Microsoft Store is one of the most important apps in Windows 11 as it is the one-stop shop for all your apps.

If Microsoft Store isn’t working, you’ll be unable to update or download apps. This can affect many applications, so you need to get to the bottom of this issue immediately. Luckily, we have compiled the top solutions for you, as reported by users.

What is problem 0x800706d9?

Problem 0x800706d9 is a common error that occurs during the installation or update process of an app from the Microsoft Store. This error has many causes, but the most common ones are:

  • Firewall settings – If you see this message while downloading an app, it could mean your network administrator or firewall blocked the app.
  • Corrupt installation files – The error is usually caused by an installation package that’s corrupted or incomplete. It can also be triggered by system files that have been damaged.
  • Internet connection problems – If your internet connection isn’t working properly, you won’t be able to access Microsoft Store or download/install apps and games.
  • Corrupted cache files – Sometimes, corrupted cache files can accumulate over time and cause this issue. 
  • Insufficient funds – If you’re trying to purchase and download an app, the download may fail because you don’t have enough money in your account.

How do I fix error code 0x800706d9?

To resolve this error, try these basic troubleshooting steps first:

  • Ensure you have connected your PC to the internet, preferably via Ethernet cable instead of Wi-Fi.
  • Check your date and time settings. The date and time on your computer can affect how programs behave, so it’s important to make sure Windows has the correct time and date set.
  • Try signing out of your Microsoft account, then sign back in after 30 seconds.
  • Ensure that you have sufficient funds in your Microsoft account if you were trying to purchase an app.
  • Make sure that your credit card information is correct on file so that it matches up with what is on your screen.
  • Verify that your security software isn’t blocking Microsoft Store from communicating with its servers. 
  • Delete and reinstall the app that is giving you the error.

1. Run the Windows Store troubleshooter

  1. Hit the Windows key and click on Settings.settings windows 11
  2. Click on System on the left pane then Troubleshoot on the right pane.Open system troubleshooter
  3. Select Other troubleshooters.other troubleshooters
  4. Scroll down, locate Windows Store Apps and click the Run button.clicking run windows store apps troubleshooter

2. Restart Windows services

  1. Hit the Windows + R keys to open the Run command.
  2. Type services.msc in the dialog box and click services.msc command
  3. Find the Windows Update service, right-click on it, and select Properties.
  4. Under Startup type, select Automatic from the drop-down menu, click Start then press Apply and OK to save changes. 
  5. Repeat steps 1 to 4 with Storage Service and Windows Defender Firewall as well.

3. Run the DISM and SFC scans 

  1. Hit the Windows key, type cmd and hit Run as administrator.cmd-run-admin-w11 unexpected kernel mode trap windows 11
  2. Type the following commands and press Enter after each one: DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow

4. Reset the Microsoft Store cache

  1. Hit the Windows Search icon.
  2. Type WSReset.exe in the search bar and hit Run as administrator.

5. Repair/reset Microsoft Store

  1. Hit the Windows key and click on Settings.settings windows 11
  2. Click on Apps on the left pane then Apps & features on the right pane.
  3. Locate the Microsoft Store app, click on the three vertical ellipses and select Advanced options.going advanced options microsoft store
  4. Click on Repair.
  5. Go back and click on Reset if the repair option failed.

Expert tip:


Some PC issues are hard to tackle, especially when it comes to missing or corrupted system files and repositories of your Windows.
Be sure to use a dedicated tool, such as Fortect, which will scan and replace your broken files with their fresh versions from its repository.

In case Microsoft Store is missing from the Apps and features section, here’s what to do to restore it.

6. Reinstall the Microsoft Store

  1. Press the Windows + I keys simultaneously to open Settings.settings windows 11
  2. Type Powershell in the search bar and click Run as administrator.
  3. Enter the following command: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"

Aside from the error code 0x8007069d, you may also come across an issue where the Microsoft Store fails to download anything. This should not be a cause for alarm, as we have already covered ways to overcome this hurdle.

If you frequent the Microsoft Store, you may get bored of the default theme over time. Don’t worry, as we are here to help refresh things. Check out our impressive library of the best Microsoft Store themes that will elevate your browsing experience.

Find out more in our in-depth review of the Microsoft Store and get to learn about all that it has to offer.

Let us know which solution fixed this error in the comment section below. 

Still experiencing issues?


If the above suggestions have not solved your problem, your computer may experience more severe Windows troubles. We suggest choosing an all-in-one solution like Fortect to fix problems efficiently. After installation, just click the View&Fix button and then press Start Repair.

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