FIX: Microsoft Store error code 0x803fb005

Matthew Adams
by Matthew Adams
Windows & Software Expert
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ms store error 0x803fb005

The 0x803fb005 error is one that can arise for some users when trying to get apps from Microsoft Store. When users try to download apps from MS Store, a Something unexpected happened error message pops up with the 0x803fb005code.

Consequently, users can’t download the required apps. Have you encountered that error message? If so, check out the potential fixes for it below.

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This is how you can fix error 0x803fb005

1. Open the Windows Store App troubleshooter

  1. Press Start
  2. Click the Type here to search button.
  3. Input troubleshoot in the search box.
  4. Click Troubleshoot settings to open the window shown in the snapshot directly below.The Troubleshoot tab 0x803fb005 microsoft store
  5. Select Windows Store Apps, and click the Run the troubleshooter button.
  6. The troubleshooter will then open. Select the Apply fix option for any resolutions it provided.
    Windows Store Apps troubleshooter 0x803fb005 microsoft store
  7. Restart Windows after going through the troubleshooter.

2. Reset the Microsoft Store

  1. Press the Start button.
  2. Click the Settings button on the Start menu.
  3. Click Apps to open the Settings tab in the snapshot directly below.The Apps & features tab 0x803fb005 microsoft store
  4. Select Microsoft Store, and click Advanced options.
  5. Press the Reset button.Reset button 0x803fb005 microsoft store
  6. Click Reset again to confirm.
  7. Restart Windows after resetting Microsoft Store.

3. Turn off your antivirus utility

It might be the case that error 0x803fb005 is due to a third-party antivirus utility blocking the MS Store. In which case, turning that antivirus utility off might resolve the issue.

How exactly you do that varies for different software, but most antivirus utilities include options on their system tray context menus users can select to disable them. Right-click an antivirus utility’s system tray icon to open its context menu and select the required option to disable it.

Avast shield control 0x803fb005 microsoft store

If turning off the antivirus utility does resolve the MS Store 0x803fb005 error, you might as well uninstall it. You can do that from the Programs and Features applet or with a removal utility for the antivirus utility. Windows Defender can fill the void left by the uninstalled antivirus package.


Not having an antivirus is out of the question, so check out this article for our top picks.


4. Reset Windows Update

  1. Press the Windows key + S hotkey.
  2. Input cmd in the search box.
  3. Right-click Command Prompt and select Run as administrator.
  4. Then input these commands separately within the Prompt’s window:
    • Net stop wuauserv
    • Net stop cryptSvc
    • Net stop bits
    • Net stop msiserver
  5. Input the following line, and press the Return key.
    • Ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  6. Input the following line, and press the Return key.
    • Ren C:WindowsSystem32catroot2Catroot2.old
  7. Input these commands separately to restart the services:
    • Net start wuauserv
    • Net start cryptSvc
    • Net start bits
    • Net start msiserver
  8. Finally, enter this command:
    • wuauclt.exe /updatenow.

wuauclt.exe command 0x803fb005 microsoft store


5. Reset Windows 10

  1. Enter the keyword reset in Windows 10’s search box.
  2. Click Reset this PC to open recovery options in Settings.
  3. Click Get started to open the window directly below.Reset this PC window 0x803fb005 microsoft store
  4. Select the Keep my files option.
  5. Select the Next and Reset options to confirm.

Note: This method should only be used as a last resort. Additionally, remember to create a backup of your Windows 10 before proceeding with the reset.


By following the above-mentioned steps, you should be able to easily get rid of the Microsoft Store-specific 0x803fb005 error.

Which one of the solutions listed by us helped you with your issue? Let us know by leaving us a message in the comments section below.

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