Battle.net client is a specific launcher for Blizzard’s multiplayer games. Most of the players approved it and acclaimed it as a positive innovation. But as it turns out, it has its occasional flaws, as many users experienced some technical issues related to the Battle.net client.
However, one issue stands out as a quite annoying one. We are talking about GPU crashes inflicted by this client app. This is the case with most older AMD graphics, but even some NVIDIA users are encountering the same issue. We’ll try and help you out with that. For that matter, we listed some of the possible solutions for you to try out.
Battle.net crashing your computer? Try these solutions
- Update your drivers or downgrade them to older version
- Uncheck browser hardware acceleration
- Disable Battle.net client from running in background
- Change in-game settings to DX9 from DX10
- Run game in compatibility mode set to Windows XP Service Pack 3
Solution 1 – Update your drivers or downgrade them to older version
Many users reported that they’ve managed to solve the issue by updating their drivers to the latest version. Windows auto-installed drivers are most of the time inadequate for gaming. For that reason, you should go to manufacturer’s site, find the latest drivers for your GPU model and download them. This applies especially to older graphic cards.
You can also update your graphics card driver by using third-party tools such as TweakBit Driver Updater. This tool will scan your PC for outdated drivers and update them all with just a couple of clicks.If you don’t want to search for drivers manually or if you don’t know how to download them, we strongly advise trying this tool.
Disclaimer: some functions of this tool might not be free
On the other hand, if the problem occurred after a driver update, you should roll back your drivers to an earlier version. To do so, follow the instructions:
- Right-click This PC/My Computer on the desktop.
- Open Properties.
- Go to Device Manager.
- Find Display Adapters and right-click your main GPU.
- Select Driver tab.
- Click Roll Back driver.
Solution 2 – Uncheck browser hardware acceleration
Browser hardware acceleration is a common reason for GPU crashes, as stated by the gaming community. According to developers, disabling it may cause compatibility issues. However, we advise you to disable it and choose a lesser evil. To do so, follow these steps:
- Open your Battle.net client.
- Click Settings.
- Choose Advanced.
- Disable Use browser hardware acceleration when available.
- Restart client.
If disabling browser hardware acceleration didn’t get the job done, move on to another solution from below.
Solution 3 – Disable Battle.net client from running in background
You can disable the Battle.net client with the Task manager, while the game is running. Stop all the processes that are related to the launcher and get back in the game. Follow these exact steps to do that:
- In Battle.net app, go to Settings.
- Enter General and find WHEN I LAUNCH A GAME:
- Choose Exit Battle.net completely.
- Launch preferred game.
- Press Alt + Enter to switch to a windowed mode.
- Right-click on the taskbar and open Task Manager.
- Find remaining Battle.net processes and stop them.
- Close the Task Manager and click game.
- Press Alt + Enter to retrieve full-screen mode.
Solution 4 – Change in-game settings to DX9 from DX10
Even though most of the playable games that Blizzard offers are primarily made for DX10, some of them may better perform with DX9. You can change this setting in the client without any problems. The best and safest way to change default API. Follow the instructions to do so:
- Open your Battle.net app.
- Go to Settings.
- Open Game Settings.
- Check Additional command line arguments.
- In the bar below type -dx9
Solution 5 – Run game in compatibility mode set to Windows XP Service Pack 3
By changing the compatibility mode, some other graphics issues may be fixed. Many users reported a problem when combining older graphics and newer Windows OS. In addition, you can change administrative privileges for games you are running. To do so, follow these instructions:
- Go to the game installation folder and find main ‘exe‘ file.
- Right-click and open Properties.
- Select Compatibility.
- Check Run this program in compatibility mode box.
- Select Windows XP Service Pack 3.
- Check Run As Administrator box.
- Save and exit.
After enabling Compatibility mode, check if the problem is still there. If the issue still appears, you might have to adjust Compatibility mode settings until you manage to find settings that work for you.
We searched diligently and collected this fixes for you. We hope you’ll manage to resolve GPU and Battle.net issues and enjoy your games. Do you have any alternative solutions? Be so good and share it with us.
Editor’s Note: This post was originally published in March 2019 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.