FIX: Battle.net client crashes / freezing on your PC

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • Battle.net crashing issues in Windows 10 are inevitable. However, you can easily fix them.
  • First of all, try to update drivers. You can also untick the browser’s hardware acceleration.
  • Your passion is quite obvious, so don’t hesitate to take a closer look at our Gaming section.
  • You should also visit this Laptop & Computer Troubleshooting Hub for more similar tips.
Battle.net client crashing issues

Battle.net client is a specific launcher for Blizzard’s multiplayer games. Most of the players approved it and acclaimed it as a positive innovation.

But as it turns out, it has its occasional flaws, as many users experienced some technical issues related to the Battle.net client.

However, one issue stands out as a quite annoying one. We are talking about GPU crashes inflicted by this client app.

This is the case with most older AMD graphics, but even some NVIDIA users are encountering the same issue. We’ll try and help you out with that.

For that matter, we listed some of the possible solutions for you to try out.

Battle.net crashing or freezing your computer? Try this

  1. Update your drivers
  2. Downgrade drivers to an older version
  3. Uncheck browser hardware acceleration
  4. Disable Battle.net client from running in the background
  5. Change in-game settings to DX9 from DX10
  6. Run game in compatibility mode set to Windows XP Service Pack 3

1. Update your drivers

Many users reported that they’ve managed to solve the issue by updating their drivers to the latest version. Windows auto-installed drivers are most of the time inadequate for gaming.

For that reason, you should go to the manufacturer’s site, find the latest drivers for your GPU model, and download them. This applies especially to older graphic cards.

You can also update your graphics card driver by using third-party tools. If you don’t know what to choose, then let us tell you more about DriverFix.

This tool will scan your PC for outdated drivers and update them all with just a couple of clicks.

DriverFix updating drivers

So, if you don’t want to search for drivers manually or if you don’t know how to download them, we strongly advise trying this tool.

DriverFix

DriverFix

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2. Downgrade drivers to an older version

  1. Right-click This PC/My Computer on the desktop.
  2. Open Properties.
  3. Go to Device Manager.
  4. Find Display Adapters and right-click your main GPU.device manager
  5. Select the Driver tab.
  6. Click the option that says Roll Back driver.

On the other hand, if the problem occurred after a driver update, you should roll back your drivers to an earlier version. To do so, follow the instructions above or, once again, use DriverFix.


3. Uncheck browser hardware acceleration

  1. Open your Battle.net client.
  2. Click Settings.
  3. Choose Advanced.advanced settings battle.net crashes
  4. Disable Use browser hardware acceleration when available.
  5. Restart client.

Browser hardware acceleration is a common reason for GPU crashes, as stated by the gaming community. According to developers, disabling it may cause compatibility issues.

However, we advise you to disable it and choose a lesser evil. To do so, follow the above procedure.

If disabling the browser‘s hardware acceleration didn’t get the job done, move on to another solution from below.


4. Disable Battle.net client from running in the background

  1. In the Battle.net app, go to Settings.
  2. Enter General and find WHEN I LAUNCH A GAME.
  3. Choose Exit Battle.net completely.battle.net settings
  4.  Launch preferred game.
  5. Press Alt + Enter to switch to a windowed mode.
  6. Right-click on the taskbar and open Task Manager.
  7. Find remaining Battle.net processes and stop them.
  8. Close the Task Manager and click the game.
  9. Press Alt + Enter shortcut to retrieve full-screen mode.

You can disable the Battle.net client with the Task manager, while the game is running. Stop all the processes that are related to the launcher and get back in the game.


Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.


5. Change in-game settings to DX9 from DX10

in-game settings

  1. Open your Battle.net app.
  2. Go to Settings.
  3. Open Game Settings.
  4. Check Additional command-line arguments.
  5. In the bar below type -dx9.

Even though most of the playable games that Blizzard offers are primarily made for DX10, some of them may better perform with DX9.

You can change this setting in the client without any problems. The best and safest way to change the default API. Follow the instructions above to do so.


6. Run game in compatibility mode set to Windows XP Service Pack 3

compatibility mode

  1. Go to the game installation folder and find the main exe file.
  2. Right-click and open Properties.
  3. Select Compatibility.
  4. Check Run this program in compatibility mode box.
  5. Select Windows XP Service Pack 3.
  6. Check Run As Administrator box.
  7. Save and exit.

By changing the compatibility mode, some other graphics issues may be fixed. Many users reported a problem when combining older graphics and newer Windows OS.

In addition, you can change administrative privileges for games you are running. To do so, follow the instructions above.

After enabling Compatibility mode, check if the problem is still there. If the issue still appears, you might have to adjust Compatibility mode settings until you find settings that work for you.

We searched diligently and collected these fixes for you. We hope you’ll manage to resolve GPU and Battle.net issues and enjoy your games.

Do you have any alternative solutions? Be so good and share them with us in the comments area below.

Editor’s Note: This post was originally published in March 2019 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

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