How to fix client crashes

Ivan Jenic By: Ivan Jenic
3 minute read

Home » How to fix client crashes client is a specific launcher for Blizzard’s multiplayer games. Most of the players approved it and acclaimed it as a positive innovation. But as it turns out, it has its occasional flaws, as many users experienced some technical issues related to the client.

However, one issue stands out as a quite annoying one. We are talking about GPU crashes inflicted by this client app. This is the case with most older AMD graphics, but even some NVIDIA users are encountering the same issue. We’ll try and help you out with that. For that matter, we listed some of the possible solutions for you to try out.

How to fix GPU crashing over Client

Update your drivers or downgrade them to older version

Many users reported that they’ve managed to solve the issue by updating their drivers to the latest version. Windows auto-installed drivers are most of the time inadequate for gaming. For that reason, you should go to manufacturer’s site, find the latest drivers for your GPU model and download them. This applies especially to older graphic cards.

On the other hand, if the problem occurred after a driver update, you should roll back your drivers to an earlier version. To do so, follow the instructions:

  1. Right-click This PC/My Computer on the desktop.
  2. Open Properties.
  3. Go to Driver Manager.
  4. Find Display Adapters and right-click your main GPU.
  5. Select Driver tab.
  6. Click Roll Back driver.

Uncheck browser hardware acceleration

Browser hardware acceleration is a common reason for GPU crashes, as stated by the gaming community. According to developers, disabling it may cause compatibility issues. However, we advise you to disable it and choose a lesser evil. To do so, follow these steps:

  1. Open your client.
  2. Click Settings.
  3. Choose Advanced.
  4. Disable Use browser hardware acceleration when available.
  5. Restart client.

If disabling browser hardware acceleration didn’t get the job done, move on to another solution from below.

Disable client from running in background

You can disable the client with the Task manager, while the game is running. Stop all the processes that are related to the launcher and get back in the game. Follow these exact steps to do that:

  1. In app, go to Settings.
  2. Enter General and find WHEN I LAUNCH A GAME:
  3. Choose Exit completely.
  4.  Launch preferred game.
  5. Press Alt + Enter to switch to a windowed mode.
  6. Right-click on the taskbar and open Task Manager.
  7. Find remaining processes and stop them.
  8. Close the Task Manager and click game.
  9. Press Alt + Enter to retrieve full-screen mode.

Change in-game settings to DX9 from DX10

Even though most of the playable games that Blizzard offers are primarily made for DX10, some of them may better perform with DX9.  You can change this setting in the client without any problems. The best and safest way to change default API. Follow the instructions to do so:

  1. Open your app.
  2.  Go to Settings.
  3. Open Game Settings.
  4. Check Additional command line arguments.
  5. In the bar below type -dx9 

Run game in compatibility mode set to Windows XP Service Pack 3

By changing the compatibility mode, some other graphics issues may be fixed. Many users reported a problem when combining older graphics and newer Windows OS. In addition, you can change administrative privileges for games you are running. To do so, follow these instructions:

  1. Go to the game installation folder and find main ‘exe‘ file.
  2. Right-click and open Properties.
  3. Select Compatibility.
  4. Check Run this program in compatibility mode box.
  5. Select Windows XP Service Pack 3.
  6. Check Run As Administrator box.
  7. Save and exit.

We searched diligently and collected this fixes for you. We hope you’ll manage to resolve GPU and issues and enjoy your games. Do you have any alternative solutions? Be so good and share it with us.



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