Fix: Bluetooth headset not working with Microsoft Teams

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
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  • If Bluetooth headset is not working with Microsoft Teams, this can be due to various reasons.
  • You can fix this issue by disabling certain Bluetooth devices and adding them again.
  • Your permissions can also cause this issue, so be sure to adjust your microphone and app permissions accordingly.
  • To learn how to use Bluetooth headphones with Microsoft Teams, be sure keep reading this guide.

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Some users utilize Bluetooth headsets for listening to meetings with the Microsoft Teams app. However, a few users have said in forum posts their Bluetooth headsets don’t work with MS Teams.

Those users can’t hear audio from Teams with Bluetooth headsets. One user’s forum post said this:

When I use Hands-free AG Audio, there is some static disturbance. When watching videos, the stereo option gives great sound quality, but for some reason, it doesn’t give any sound during a meeting in Teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

What do I do if headset isn’t working with Microsoft Teams?

1. Update Bluetooth driver

If you’re encountering a more general Bluetooth audio issue for Teams and other apps, updating drivers is recommended. You can scan your PC with driver updater software to check if its Bluetooth driver needs updating.

If so, you can also install the latest drivers with a driver updater utility.

Some of the most common Windows errors and bugs are a result of old or incompatible drivers. The lack of an up-to-date system can lead to lag, system errors or even BSoDs.To avoid these types of problems, you can use an automatic tool that will find, download, and install the right driver version on your Windows PC in just a couple of clicks, and we strongly recommend DriverFix. Here’s how to do it:

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  5. Wait for DriverFix to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.
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2. Try utilizing MS Teams within a compatible browser

If your Bluetooth headset is not working with the Teams UWP app, you can try utilizing the Teams web app instead.

The Microsoft Teams web app is compatible with all major web browsers, but for the best results we recommend using Opera.

The browser is built on Chromium, which means that all your Chrome extensions will work with Opera. In addition, the software has a built-in tracking protection as well as its own ad blocker.

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For extra security, Opera offers free and unlimited VPN, which is always a welcome feature. If you need a reliable browser that works with Microsoft Teams, be sure to give Opera a try.

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3. Run the Bluetooth troubleshooter

  1. Launch Settings by pressing the Windows + I hotkey.
  2. Click on Update & Security.
  3. Then click on Troubleshoot in the left pane. Now click the Additional troubleshooters in the right pane.
  4. Next, select the Bluetooth troubleshooter; and click the Run the troubleshooter button.
  5. Thereafter, follow the troubleshooter’s instructions to fix Bluetooth issues.

After running the troubleshooter, check if Bluetooth headset is still not working with Microsoft Teams.

4. Make sure your microphone is enabled for apps

  1. Click the Settings (cog) button on Windows 10’s Start menu.
  2. Then click Privacy to open that part of Settings.
  3. Next, click Microphone on the left side of Settings.
  4. Toggle the Allow apps to access your microphone option on if it’s disabled.
  5. Scroll further down to toggle the Allow desktop apps to access your microphone setting on.
  6. Make sure that microphone access is specifically turned on for the MS Teams app listed within the Microphone Settings tab.

If Bluetooth headset is not working with Microsoft Teams, it’s possible that the app doesn’t have the permission to access your microphone, so be sure to change that.

5. Disable the Bluetooth Enumerator LE device

  1. First, click the Type here to search button, which is on the left side of Windows 10’s taskbar.
  2. Next, input Bluetooth within the search box. Select Bluetooth and other devices.
  3. Select your Bluetooth headset there, and click Remove device to unpair it.
  4. Next, press the Windows key + X keyboard shortcut to open a menu.
  5. Click Device Manager on the menu to open that utility’s window.
    device manager
  6. Double-click Bluetooth to expand that category.
    bluetooth device manager
  7. Right-click Bluetooth LE Enumerator and select the Disable device option on its context menu.
  8. Select the Yes option on the Microsoft Bluetooth Enumerator confirmation prompt that pops up.
  9. Thereafter, open Bluetooth & other devices in Settings again.
  10. Click Add Bluetooth or other device to pair the headset you previously unpaired.

If the Bluetooth headset is not working with Microsoft Teams, you need to remove the device and add it again to fix the problem.

6. Check app audio configuration in Settings

  1. Open the Settings, and then click System.
  2. Go to Sound in the left pane. Click App volume and device preferences.
  3. Make sure the Microsoft Teams app audio isn’t muted there and is correctly configured with the required audio output device.
  4. Then open your Microsoft Teams app.
  5. Right-click the account button to select Settings.
  6. Select Devices on the left of Settings.
  7. Make sure your PC’s microphone is selected within the Microphone drop-down menu.
  8. First, unpair your Bluetooth headset via Settings as outlined within the fourth resolution.

7. Change MS Teams’ Permissions settings

  1. Open the Microsoft Teams UWP app window.
  2. Right-click your user account button and select the Settings option.
  3. Then click Permissions to open the options shown below.
  4. Turn on the Media (Camera, microphone, speakers) option if it’s disabled.
  5. Thereafter, pair your Bluetooth headset with Windows 10 PC again.

Many users have confirmed the above resolutions can fix Bluetooth headset issues with Microsoft Teams. Therefore, there’s a pretty good chance those resolutions will fix Bluetooth headset audio for Microsoft Teams.

Did you find a solution for this problem on your own? Share it with us in the comments section below.

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