Bluetooth Headphones Not Recognized as Audio: 4 Fixes to Use

Using the built in troubleshooter is a fast fix

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
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  • There are two main ways to capture the audio output from your computer: through built-in or external speakers or a pair of headsets.
  • Running the troubleshooter and updating drivers often come in handy if Bluetooth headsets are not recognized. 

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Bluetooth connections have been a seamless choice for many years. It gives the convenience of not needing to bother about cable management and also means you do not need to be exactly beside your PC to stay connected.

When you face difficulties establishing this communication, it becomes a drag. Let us explore possible causes and the best solution.

Why are my Bluetooth headphones not showing up on the output device?

While this is annoying, we gather that the same elements often trigger it. On top of the list are the following:

  • Outdated drivers – Most of the time, if the Bluetooth headset does not connect or disconnects, it is mainly because your Bluetooth drivers need to be updated.
  • Power Settings – Another culprit could also be your power-saving feature in your Windows 10 PC. Sometimes, this feature turns off Bluetooth to save as much power as it can, thus preventing you from properly connecting your headset.
  • Range – Bluetooth will not work beyond a certain distance. You should ensure you are not trying to connect to a faraway device.

These are the top culprits, and now we will show you the best solutions. These solutions will work if your Bluetooth headphones are not recognized as an audio device if they are connected but have no sound. They will also work for Bose Bluetooth and JBL headphones not recognized as audio via Bluetooth.

What can I do if my Bluetooth headphones are not recognized as audio?

Before you go into any of these solutions, you must make sure to do the following:

  • Bring the connecting device in range because the closer the proximity, the easier it is to establish a connection.
  • Restart your devices because this forces certain processes to shut down and increases the chance of your device functioning properly.

1. Set Bluetooth Service to Automatic startup

  1. Go to Start, type services.msc, and hit Enter.
    windows services
  2. Search for the Bluetooth Support Service, and double-click on it.bluetooth support service
  3. Select the General tab on the window’s upper side, go to Startup type, then change the option to Automatic.bluetooth support service automatic startup
  4. Select the Log on tab on the window’s upper side, select the option This Account, and enter your account details. Remove the passwords in the two boxes in the Log on tab, click Apply and close the windows.bluetooth account
  5. Reboot your device for the changes to take effect.
  6. Go on the Manufacturer’s website, look for the specific Bluetooth Headset drivers, and download them.
  7. Uninstall the current Bluetooth drivers and install the recently downloaded ones.

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This should help if your Bluetooth headphones are not recognized as audio devices.

2. Run the Hardware and Devices Troubleshooter

  1. Press Windows + I to open the Settings app.
  2. Click Updates & Security.
    bluetooth headphones not recognized as audio
  3. Select the Troubleshoot option on the left pane, and on the right pane, select Hardware and Devices, then click Run the troubleshooter.troubleshoot hardware and devices
  4. After the troubleshooting process, close the window and reboot your computer.

This should help if your Bluetooth headphones are not recognized as audio devices.

3. Update Bluetooth drivers

  1. Right-click on the Start menu and select Device Manager.
  2. Locate the Bluetooth driver, right-click on it, and select Update driver.
    bluetooth headphones not recognized as audio
  3. Select Search automatically for drivers.

This should help if your Bluetooth headphones are not recognized as audio devices.

If not, you should try using an automated tool to find and install updates for all outdated drivers on your computer.

Some of the most common Windows errors and bugs are a result of old or incompatible drivers. The lack of an up-to-date system can lead to lag, system errors or even BSoDs.
To avoid these types of problems, you can use an automatic tool that will find, download, and install the right driver version on your Windows PC in just a couple of clicks, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the application.
  3. Wait for DriverFix to detect all your faulty drivers.
  4. The software will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for DriverFix to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


Drivers will no longer create any problems if you download and use this powerful software today.

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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.

4. Use the Windows Store Apps Troubleshooter

  1. Click the Start menu, type control panel, and open the Control panel option.
    bluetooth headphones not recognized as audio
  2. Change View by from Category to Large Icons.control panel
  3. Scroll down, select Troubleshooting, then click on View all on the left pane.
    bluetooth headphones not recognized as audio
  4. Select Windows Store Apps and follow the on-screen instructions.

That’s it, folks; you have four methods to fix issues if your Bluetooth headphones are not recognized as audio devices.

If you have any additional issues or questions regarding this subject, don’t hesitate to contact us using the comments section below. We will get back to you as soon as possible.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.